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Software Asset Management

Hi, How to implement SAM Pro ?What are the best practices of SAM Pro ?if any one having document about SAM Pro please share with me. Thank You.

Custom Integration with servicenow software asset management

Hi Team, We have our organization-developed tool which brings the entire CMDB and its relationship data. ( Processes, Mac , Software Installation etc )  This supports REST API and we need integrate this with servicenow from the scracth . Pls help to ...

ServiceNow Integration with Discovery Tool.

Hi Everyone,We have a requirement to auto populate assets from discovery tool (block 64) into SNOW.Please let me know the procedure or any helpful resources on this.Thanks in advance!!  

Akshay Sood by Tera Contributor
  • 409 Views
  • 1 replies
  • 0 helpfuls

ServiceNow with Block 64 Integration.

Hi Everyone, We have a requirement wherein we have to get all the asset details from Block 64 into ServiceNow. I needed your help in :1. what is the procedure for integrating block 64 with SNOW.2. What points to take care while integrating Kindly let...

Akshay Sood by Tera Contributor
  • 419 Views
  • 3 replies
  • 2 helpfuls

What all are the way to populate Software Usage

Hi Team, I am aware that we can populate Software Usage records using below ways in samp_sw_usage table. Can we populate this software usage records using Agent Client Collector (ACC) discovery? I couldn't see any records in software usage table afte...

RK41 by Tera Expert
  • 2102 Views
  • 1 replies
  • 2 helpfuls

ACL

Hello, How can I investigate what rule is applied that sets 'status' and 'requested' to non readonly as an admin: when I impersonate a non admin those 2 fields are readonly:   I have checked the UI policies there are none that set these fields to edi...

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Normalization of registry keys

Hi SAM Community,I am new to SAM and struggling a bit with following issue:I found that registry keys are discovered and imported as software installation.Some of them are normalized by the system to the licensable product (normalized or partially no...

read-only fields

hello,  how can I check what actually sets the fields to read-only on a form?I checked the client scripts for the table and did not find anything that would set it to readonly. 

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CI's naming convention

What is the best practice for CI Naming convention. For computers what ci naming convention should be followed, for mobile devices what naming convention should be followed. For printers ,for all hardware assets what is standard CI naming convention ...

Divya L by Kilo Contributor
  • 1620 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change the display name of CI & to be same as Asset

Hi Team, We have a requirement in CI table. Currently when an asset record is created in the alm_hardware table it creates a CI having the name of the model given to the asset record. We would like the CI name to be changed to Display name of Asset (...

saranyavs by Tera Expert
  • 1058 Views
  • 2 replies
  • 2 helpfuls

Enabling "SaaS License Management" on developer instance

Hello, I was able to request Software Asset Management from the developer portal home without issue. However, I am testing an integration with a SaaS and would like to enable "SaaS License Management" which is not listed in the same spot where I was ...

Enlighten3d by Tera Contributor
  • 971 Views
  • 2 replies
  • 1 helpfuls
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