SAM - Was PO removed from the financial tab?
It seems PO used to be on the entitlement financial tab and now OOB it is not listed. When did that happen? And why?
Forum Posts
Asset management fields
Hello ServiceNow Community, New user here and was hoping that someone could point me in the right direction on finding which fields are available in the Asset Management module to classify assets. I have been searching for a data dictionary or othe...
SAM Business Application Vendor, etc Tracking
Hi everyone, we are starting to use SAM and have some questions about the best practices for software bought from third parties. We are adding business applications to ServiceNow and we want the vendor, manufacturer, publisher, and company informatio...
P1 and P2 can changeable by siam team
Written before insert update business rule (function executeRule(current, previous /*null when async*/ ) { // Add your code here if (!gs.getUser().isMemberOf('280935791bde8190d7b0ea02604bcbb1')) { current.setAbortAction(true); gs....
SAP Publisher Pack
Hi All, I am working on SAP integration with ServiceNow SAM Professional. While I am able to get the USMM data, however, I am unable to get the below details :Developer AccessA report of developer users from all systemsAccenture Analysis for OfficeL...
Import only Software data from Snow (ITSM Enhancer)
Hi,We would like to import only Software data from Snow through the connector ITSM Enhancer (Product and Service Catalog Update & CMDB Integration), more specifically to populate only cmdb_software_product_model - cmdb_ci_spkg - cmdb_software_instanc...
What are the OOB flow for Software Asset Management
Hello all, Can anyone please let me know what are the OOB flows provided for Software Asset Management? Any quick help is much appreciated. Thanks,Pranita Bahuguni
Suite Inference Levels
When running reconciliation for Microsoft products, some results are returned with a Suite Inference Level value of 999. I cannot locate any reference materials to determine the meaning of this value as the suite shouldn't go any higher than 3 accor...
Resolved! SAM Remediation options, missing checkbox to remediate some actionable licens
In SAM Pro I am looking at the Create Allocations remediation option. In the documentation it says "To remediate all actionable licenses, click the Create All Allocations Button. To remediate some of the actionable licenses, select check boxes to t...
LDAP OU Definition for Inactive/disabled users
Hello all, We are trying to create new LDAP OU Definition for inactive/disabled users. For this, while creating a new OU, we need to provide filter condition for to retrieve disabled users from AD. What type of filter we need to provide there in filt...
software model result going to different model the normalized model
I've attached a file that shows MS office 2010 being assigned a software model results to 2010, 12013, 2016 2019 & 2021. These records are all normalized to MS office 2010 standard. This messes up the information on the software asset workspace, li...
SAP ECC RFC Integration
@LearnNGrow-Atul @Maik Skoddow @Sandeep Dutta @Ankur Bawiskar @Sandeep Rajput or anyone please provide the below steps to implement The approved PO will be available in SAP ECC system. we have make the Data available in ServiceNow through SAP ECC...
Software Normalisation SAM
@Dr Atul G- LNG @Maik Skoddow @Community Alums @Ankur Bawiskar @Sandeep Rajput or anyone please provide the below steps to implement How to set-up the normalisation rules for the software discovery process.For example:normalisation rules and crea...
Assist in updating the "Mobile Last Scanned Date" field on the alm_hardware when asset barcode scan
We are currently utilizing the ServiceNow Agent app on mobile devices to scan and capture barcode and serial number details for a specific hardware table. We require to automatically populate the date each time a barcode is scanned. Specifically, we ...
Resolved! What are the best practices to move SaaS connector Integration
Currently working on Adobe cloud SaaS connector what are best way to move this to UAT
