Companies wrestle with the challenges of receiving paper invoices and matching them against purchase orders (POs) and general ledger (GL) coding. Lack of automation ultimately leads to bigger business challenges associated with accruals for financial...
Overview: Connecting to and ingesting emails from mailboxes is a great way to start transitioning unstructured work into the ServiceNow platform. Unfortunately, there are a few challenges that you might experience using this functionality so in this ...
Purpose: The purpose of this article is to provide a step-by-step guide to stand up a MidServer. I used Quebec to future proof this as much as possible, but this should be very close to the procedure in Paris as well. ServiceNow Version: Quebec EA In...
I have seen lot of instances where we accidently enable outgoing emails in non production and forget to add test email address. This can lead to emails being sent to users from non production environment, this can cause lot of dissatisfaction in user...
Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. ‘Date Certification’ like ‘Dev-Ops style pipeline’ once it is completely set-up. Notes:- 1) Generally my articles are lengthy in nature as...
In Service Portal, we don't get the Copy permalink feature in the KB article that we have in a KB article in the normal desktop view. There are a lot of questions around the same in the community. I wanted to share what we have implemented it using t...
Use case : If the subject of email in scheduled report should take dynamic value such as start date of month and end date of month, in which case you can use javascript notation and add that to the subject. javascript:"ReportName |"+gs.beginningOfLas...
Please see most popular ServiceNow – new features (Quebec release) hands-on experience (Videos) posted on ServiceNow Learning Channel Four Quebec feature-Instance Scan (Video) Using UI Builder to build your first Configurable Workspace web page ...
The problem. When designing widgets, we often want to use a record watcher to notify us that the data we are monitoring has changed. To achieve this we would normally use spUtil like this spUtil.recordWatch($scope, "<name of the table>", "<filter con...
############Python script to create incident############## #Need to install requests package for python #easy_install requests import requests # Set the request parameters url = 'https://devXXXX.service-now.com/api/now/table/incident' # Eg. User ...
Let's admit it, Jelly is not very intuitive. There are tons of documentation out there on Jelly. But I've got here a few pointers that is often missed while coding in a UI Page/Macro 1. Conditional statements: The first thing that comes to mind w...
Thank-you for attending the “Getting Started with Integration Hub Starter” webinar. I hope you left the call with a better understanding of what IntegrationHub is, when and where to use it, and how to get started. In the webinar I referenced that tod...
There's a long simmering debate about low-code/no-code vs code but I've yet to find a solution that doesn't require at least a little scripting or code. Here was my chance to brush up on my javascript skills a little bit and still accomplish the task...
What is ServiceNow Now Experience Framework? Now Experience framework was originally introduced in 2020 as a new tool for building ServiceNow custom UI/UX and web applications. Now Experience framework became available from Orlando release but everyt...
TL;DR I needed a counter for flow designer, so I created one. If you insist on reading the long version... My job has not usually taken me down the road of using the flow designer much since its inception. However, in recent months, I've spent quite ...
MIME type: text/plain Behaviour: We're working posting files using "Post CSV or Excel files directly to an import set", Appearly after upgrade to Paris this integration that were posting files failed and we could identfy on system logs: "MIME...
Introduction Every time that you create an application that targets a ServiceNow instance by calling REST or SOAP web services using ServiceNow APIs or custom scripted web services, you will have to keep in your application’s KeyStore the ServiceNow ...
There is an interesting question I have seen on community which is to compare and create a report by comparing value of multiple fields among different tables. I did a POC to achieve comparisons on Service Portal, this can data objects available ca...
Let's put this baby to bed! The final thing we really need to do is integrate flow from the outside world into ServiceNow and then write it back to our original source to make our little REST API Trigger a true integration example. At this point we a...
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