This article is about reopening an incident from Service Portal. Steps: When anyone resolve Incident It will send Email to End User / Caller with the link of Incident (Service Portal) to reopen it.End user who receive email If he has role then link ...
When implementing a complex rights and roles concept, it is often necessary to use the impersonate function of ServiceNow for testing the correctness of the rights adjustments. And even as a service desk agent, it is often necessary to impersonate...
Using a bit fancy HTML features is almost common in ServiceNow. It helps to arrange information in a simpler and more organized manner. It also allows us to draw the attention to the important statistics right away. It can be leveraged to creat...
This has perplexed me for sometime, and I could never find a solution on the web when I searched, so thought I should post this here to help any others who are caught by this as well. When you are editing a widget, there is a SN menu that you access...
The operation of a productive CMDB requires a permanent maintenance of all associated classes and rules, which also means that you spend a lot of time in the CI Class Manager. And especially the permanent lookup for the right CI class in the hiera...
How to get list of issues from Jira Step 1: Setup API token in Jira via url = https://id.atlassian.com/manage-profile/security/api-tokens API token will be in below format nU4uEFXlSDgyOZsyqfrGEDBX Step 2: Create basic auth profile with user name as e...
Introduction Besides being a fan of ServiceNow's technologies as Mobile or Virtual Agent sometimes I have to work, and one of my favourite kind of projects is Configuration Review. In those projects we pass an automatic scan in the customer instance ...
Hello Everyone, This article is the first in a series of articles I will be publishing on how to leverage artificial intelligence and machine learning in ServiceNow to identify business risks through analyzing millions of digital contracts. This arti...
When applying a template to a form such as interaction there is an error that says 'unable to update the <fieldName>' Cause : Write ACL on the field. Resolution : Extend the write ACL to handle new records also. We have added an OR condition called s...
In the previous article Cloud Movement Part 1: Checklist for your Successful Migration I have listed few tips how to plan migration of an on-Premise ServiceNow instance into the cloud. The next step is to get your plan approved by security, usually ...
Hi Recently, I was answering a question about having trouble to use a Catalog Variable to select an Approver for a Catalog Item. As I replayed that scenario in detail to figure out what might have been the issue, I took some screenshots which I would...
Build. Code. Play! Join us for CreatorCon 2020—a one-day, digital experience coming October 27. As a developer or builder, you’ll have the opportunity to learn how to build apps fast, as well as get up to speed on the latest Now Platform® Paris rel...
Hi Community, I guess many people here have faced slowness while opening the Audit table in their production instances as it would have been really heavy by now. We can use the following URL just to open the filter and no records will be loaded and t...
So, a colleague of mine recently showed me an interesting library called ParticleJs. Per the Git Repo for the library, it is A lightweight JavaScript library for creating particles. Just one of the many works of Vincent Garreau. particleJS Libr...
The Service Portal record watcher gives you the ability to live query a table whenever it is updated in order to provide updates in real time in your widgets. In this example, we use the record watcher with a query against the sysapproval table to p...
Today ServiceNow published 10 new spokes on the Store including a big upgrade to the Salesforce spoke and a new MS Teams Communications spoke. Simplify how you integrate and automate with diverse systems across collaboration and communications, DevOp...
Consumer tech companies have shown how to use experience to engage users and build loyalty. Companies should be providing that consumer-like experience to employees, too. As its own Customer Zero, ServiceNow uses the Now Platform® to offer employees...
I had to make a lot of Variables to a Record Producer, and then just discovered this Feature in ServiceNow. From System Definition - Tables, you can make a Record Producer from a Table. It makes all the Variables, with the correct type, references et...
What is FunOnNow? Now everyone would agree when I say ServiceNow is a fun platform to work on. And as a ServiceNow Developer, I get a chance to solve some real world problems on a daily basis. However, restricting it to only business problems see...
Background: We've created a dependency to use Webslides.tv in first part of this article. And now we enter the exciting part of our journey with Webslides. Let's jump right into it. Creating a Widget: Let's start by creating a widget. Na...
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