I wrote a bulk KB upload console application in C# .Net that will recursively import all .docx files in a targeted local computer directory structure into the ServiceNow KB Submissions table. It uses the save as HTML file mechanism built into Microso...
In the process of setting up an integration between a 3rd party CMDB and ServiceNow. They have provided a REST API to query their database.I have used both SOAP and REST queries in the past to pull specific data on demand and use it, but in this ca...
Entitlements or User Criteria control accessibility of categories and catalog items in Service Catalog. These are evaluated before rendering the pages while browsing the Catalog. The purpose of this blog is to explain how are these criteria are appli...
So, how does the Deadlock Scenario look like?Make a variable hidden without providing any default value.Next, make the variable mandatory (via UI policy/Client script).Now that the variable is hidden, you won't be able to provide a value.Since you di...
I was given a task a while back to show value of our ITIL processes, and came up with the idea is that you want to keep incidents out of the hands of our level 3 support (system analysts and programmers), and stay within the help desk,.where the cost...
Hi,I received today an interesting tweet and I wanted enough space to answer, so I share my thoughts here with you #ROI in a #cmdb implementation? How the business perceive? #itil, #itsm @CarlosCasanova @DavLegrand @NybergTobias— Jesus E. Melendez M....
This is for Testing ...
Author: mike.malcangioAre your tier two and three teams complaining that they keep providing the same information to the Service Desk? Did an analyst on your team recently leave and now no one knows how she was able to make that error message go away...
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