If your user base speaks multiple languages, you should read this week's NOW You Know article, where our team explains how to manage translations directly within a table instead of inside the message-generating scripts, which serves as a time-saving ...
ServiceNow provides a simple client-side API for the GlideRecord (with an ajax callback) but it returns different objects depending on whether it is called from a regular form or the Agent Workspace. In this example, setting the business service wil...
This is a quick and dirty script, but quite useful as it allows you to see all the fields that are unique to extended tables in the CMDB. As tables inherit fields from their base table, it can be useful to see what is actually added by each CI class....
Every ServiceNow catalog item has a different form field that requires different data sets. Therefore, there is no native method to view the full information of a Requested Item's variables included in the outgoing Approval emails. To give approvers ...
Hi Team, I've posted this in a few threads talking about Service Portal redirects - I just wanted to share a custom app that I've built to solve a requirement that I had in my instance around Service Portal Redirection for multiple user groups/roles...
Although this will work for multiple versions of ServiceNow it was originally designed to resolve a problem with the London release where dates in multi-row variable sets weren't showing correctly in the variable formatter for a record producer. Ser...
By leveraging SpamAssassin, ServiceNow has built-in spam protection, which keeps garbage emails from opening tickets in your instance. A simple series of steps can help keep your environment's inbox secure. Find out how the spam score is calculated a...
Introduction One of the challenge we face in ServiceNow working within a MSP company is integrating with multiple applications, while this is not really the challenge. The challenge comes in the habit of creating new fields for each ID needed within ...
During our last servicenow upgrade (London -> Madrid) for one of our customers, I wrote a little application which helps us to compare cloned widgets to the original version. The application compares all cloned widgets based on a given prefix to the ...
If you want to set the defaults in a multi-row variable set at the point the main catalog item or record producer loads, you can do that with this script... In this example, the multi-row variable set is called travellers while each individual entry ...
Try the below service portal widget of adding rows and sending data to the server. //HTML <div class="panel panel-default"> <div class= "panel-body m-b-m"> <table class="table table-bordered"> <thead> <tr> <th>Address</th> <th>Date</th> </tr> </thea...
When sending an email to a ServiceNow support user, that user will either forward or reply to the message adding in the ServiceNow email address. Typically, this would not create an incident as it’s intended to, but this week’s post in NOW You Know s...
When creating new records from an inbound email action, it can be handy to attach the original email to the record. //This script will take contents from an inbound email and create an attachment on the created record from the inbound email action. ...
Hi all, I just finished working on a POC for something which I thought I'd share quickly here in case anyone is in need of a similar solution. I have multiple user types who need to be shown different question values in the "Get Help" record producer...
For the most part, all the integration you need to manage within the Service Portal can be accomplished using REST web services, but occasionally you run into a dinosaur like an MS SQL database acting as a data warehouse. When the DBAs won't run up a...
TensorFlow from Google is one of the better known Machine Learning Libraries out there and certainly one that gets used for many projects and learning ML. Since I am keen to expand my knowledge in that space and in particular apply it to the ServiceN...
This is a really, really obscure problem, but as it's something someone else could run into, I thought I'd drop it into a short article. ServiceNow's service catalog items and record producers can include widgets embedded as macro variables. This is ...
By default, ServiceNow loads up the angular scope object in the client browser with EVERY value on the sys_user table for each user, meaning there is NO reason to ever do a server call for anything relating to the current user. Instead, if you add t...
It is possible for catalog client scripts to coexist and interact with portal widgets. All that's needed is access to the windows.angular object. In this scenario, I wanted to have a list of records the user could choose between. Once clicked, the r...
IoT and ServiceNow, leveraging Now Platform Quick questions before we proceed and these are the ones we answer in this article: How can IoT (Internet of Things) be a game changer within ServiceNow? Which ServiceNow Applications/Modules can we engage ...
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