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Madrid is here!

You can read all about the great new features and changes in Madrid here: https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/summary/rn-summary-new-features.html Happy exploring.   Comment on your favourite new feature below.....

Using Personas

Dear Community, I am sharing some of my blogs here that are related to ServiceNow custom business app design. In the latest one, I captured my experience of using the evidence-based design process to capture Personas, Tasks and Service Blueprints and...

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