On the one hand, the roles and groups concept of ServiceNow is very powerful; on the other hand, however, you can get into configuration misery very quickly when losing the overview of how a user got to a certain role. And unfortunately, ServiceNo...
I’m excited to share my very first article! In ServiceNow , the "My Requests" Widget enable employees to view and manage the service requests. Sometimes, the need arises to extend this widget to include additional data from other tables. This arti...
Dear Community, Hope you are all doing great!! Did you know that without any code you can configure Aggregate functions for any List/Related Columns values ? In this article, we will see on it. Let's get started !! Requirement:- To populate Sum...
Scenario : You have created a flow where the trigger type is "Inbound Email" but you don't know how can you control the order of processing ? As in most of the scenarios , we need to provide order of execution for Inbound Actions. Then you are at th...
Do you know? By OOTB we have a Java class processor that downloads the attachments with one click System definition-> Processors -> DownloadAllAttachmentsProcessorJust copy the path of the processor and append it to the URL For example You have an I...
Let's assume there is a requirement to offer users in your ServiceNow instance with activated Next Experience UI a quick link to any already existing information page outside your ServiceNow instance. The most prominent place for such a link wo...
Executive summaryThis article outlines the implementation of the Instance Scan Process, a structured approach to maintaining and improving platform health through systematic scanning, assignment, and resolution of findings. The process consists of fi...
Note from the Author:This article is the full-text reprint of Deitsch’s DREAM – Design Reference for Enterprise AI Maturity, originally published at: https://david.deitsch.org/p/deitschs-dream. It’s shared here to make the framework easily accessible...
Part 1Part 2Part 3Part 4 Part5 Force commenting on rejecting of an approval In my article Improving the Approval Experience, Part 2 I have introduced the custom variants of the "Approve" and "Reject" buttons, and now I want to demonstrate how the ...
Over my career I had the opportunity to go back to Portugal and work from my “home away from home” (thank you remote working!) where my parents still live.They aren’t native English speakers; my dad understands a few words here and there, while my mu...
I got the requirement to hide only the 'Inactivity warning' emails from the Activity log for Incident. All other emails should be there in Activity. I have performed the following step. 1. Created onLoad client script for INC to perform DOM manipulat...
On the community I found a lot of questions and blogs on how-to automatically transform attachments from an email into data in a table. These blogs either use script includes, scheduled scripts or business rules and mostly a combination of all. With ...
Enabling Toggle button to switch Next experience UI The San Diego new release comes with a new UI and we called it as “Next Experience UI” or To enable it we have a system property glide.ui.polaris.on_off_user_pref_enabled that we need to set to tru...
Hi Everyone, This article introduces a Lab of have written showing how a CMDB Integration can be implemented with incoming Emails with attached CSV files. I created this for several reasons: (i) I teach CMDB Fundamentals and I wanted to show how the...
Part 1 Part 2 Part 3 Part 4 Part 5 Custom "Approve" and "Reject" buttons & beyond It has always bothered me that the two important buttons "Approve" and "Reject" were colored the same as all other buttons. Therefore, I wanted to give these but...
What is Automated Test Framework (ATF)? ATF is a ServiceNow application purpose-built for automating functional testing of ServiceNow applications to ensure they work as expected when changes are introduced. It is available at no extra license cos...
The enablement of SSO is pretty simple when you know the Identity provider details. Mean how to register the instance payload with your identity provider & how to create the record within Servicenow instance with the Identity provider. Remaining all ...
The difference between ServiceNow Document Management and ServiceNow Knowledge Management lies in their distinct focus, the type of content they handle, and how they are used within an organization. 1. Purpose and Focus Document Management Syste...
When running a flow if you receive following error Invalid return type encountered, check the following 1. Check if the action has any script step, if yes check if the script step has correct syntax as below (function execute(inputs, outputs) {//your...
The setRedirectURL() function does not work in the Portal, as documented here. If your page has a form widget for example, any redirects you built into you UI actions will fail - the portal just stays on the page after submission. We've found a way t...
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