In July’s Platform Academy, we brought together a panel of ServiceNow experts to tackle one of the most critical (and often tricky) areas of enterprise service management: knowledge management. The format was different this time — instead of a specif...
Delivering consistent, localized experiences is mission critical in today’s global marketplace. That’s why we introduced Localization Workspace, a platform feature in ServiceNow that serves as the command center for multilingual content management. ...
The Next Experience UI not only brings a completely new and cool design, but also a fully new framework under the hood that requires intensive training even if you want to change small things. While you can configure a corporate logo as usual (see...
Instance Scan Instance scan is one of the powerful platform capability that has been there since few releases and which aims at maintaining the health of the instance by scanning the platform objects against set of rules to identify the area of impro...
Fire an event via Flow Features: One action for all tablesSelect existing eventsEasy to use Backstory: Since we fire all our notifications via an event, we have the need to fire events also via "Flows". All research I found was unsatisfactory. It go...
Enhancing User Experience with Branded Outlook Actionable Messages in ServiceNow Outlook actionable messages in ServiceNow is an opportunity to create interactive and modern notifications,. These notifications stand out with their modern appearance, ...
The addExtraField method that was added to the GlideRecord API in a recent release can drastically improve GlideRecord execution times. Here is a real life example of just such a case. Background: We recently encountered performance issues while dev...
Hi Community, Visual Task Boards(VTB) are an interactive way to manager your team's queue and it has multiple customizations available in it.Here is a video(crash course) on Visual Task Boards where I have tried to cover each and every feature availa...
Introduction A popular question here in the community is how to automatically import an Excel file from an incoming email into ServiceNow. As a possible answer often the article Loading data from an email attachment is referenced but the described...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, It's hard to have missed it, the greater part of Xanadu related content by people is ECMAScript 2021 (ES12) mode in individual script and with that also for ...
This can be achieved following these simple steps: 1- Convert the textarea of the journal field into a Tinymc rich editor, by calling the same function ServiceNow uses for this purpose. You will need an onLoad Client Script on the table you have...
Approvals can sometimes be complicated. That's why it pays to store your various approval paradigms in their own SubFlow. I created this video to showcase an example of a complex approval, but also executed via SubFlow
< Previous Article Next Article >Performance Best Practice for Before Query Business Rules Database Performance: Improving Slow OR and JOIN QueriesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We ...
Business Requirement One of my customers needed a weekly report containing all the pending approvals. The report should be sent via email to the approver attaching the list of records pending approvals; this report should be sent every Friday at noo...
ServiceNow property / properties What's property? It's a constant value occurring continuously over a period of time (until updated by someone or something-code) ---- gs.getProperty() does not work in client callable scriptsThere is an undocumented...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...
Youtube Link: https://youtu.be/YjVu87n_ZKc ServiceNow CSA Certification steps ************** How to start and complete "Fundamental Training" ************ https://nowlearning.servicenow.com/lxp? search - "CSA" then open "ServiceNow Fundamentals...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, (Almost) every ServiceNow customer will have this issue on their instance: orphan Attachments. Attachments that got orphaned because of incorrect Table Cleaner...
< Previous Article Next Article >Performance Maintenance and Administration Maintaining Task table GrowthThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of experts that help our custome...
With the San Diego release, ServiceNow introduces the "Next Experience" which delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the Now Platform. In this article ...
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