Introduction: In this article you are going to learn how to transfer the incident from one ServiceNow instance to Other ServiceNow instance and keep them in sync. I have seen in my past experience that this is the most common requirement in my MNCs a...
The Issue: Sometimes you can't include the condition you want in a graphical list filter, but a (GlideRecord) encoded query is valid. An Example: On my sc_request table I have created a field with the type Name-Value Pairs to store address informat...
I've been struggeling to show a barcode in a form and also to be able to do a "clean" barcode printout on a Zebra label printer. The printout in this case is done by using the web browser print dialog. I'm also writing an article on how to do "silent...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever noticed that Flow Designer does come with a Flow Action "Update Multiple Records", though that there is no Flow Action "Delete Multiple Records"? The ex...
< Previous Article Next Article >Caching data to improve performance Database Performance: Improving Slow OR and JOIN Queries OverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You've heard those stories right, and hopefully not encountered them yourself, where by accident email sending was enabled on a non-production instance? And ...
I love the tag feature of ServiceNow because you can simply mark any records and thus map search scenarios that would not be possible with normal search filters. In most cases, it is enough to search for specific tags. But what if you search the o...
We've run into a number of cases where we would like scheduled jobs to run at specific times of day on specific days of the week. This condition script will make it very simple to define which times of day and/or days of week you want your scheduled...
When developing applications on the ServiceNow platform, mainly using App Engine, it is critical to maintain governance over the artifacts developers create. A recurring challenge is restricting developers from creating artifacts such as business rul...
Step 1. Make Sure your personal developer instance is in San Diego. Step 2: Navigate to sys_properties and set below properties to true glide.ui.polaris.experience - trueglide.ui.polaris.dark_themes_enabled - true After performing above steps w...
Syntax Editor Macros... One of those things that you don't realize you miss until they're gone. And unfortunately in the Service Portal Widget Editor there is currently no support for them, so I created a small script to enable Syntax Editor Macros i...
Use Case: The asset management team would like a user friendly way to submit advance shipping notices from the vendor and be notified of the import results via email. This solution enables itil users to submit a record producer with an attached exc...
Attached is an export of 679 questions that helped me pass the CSA exam. The only time I found I had to rely on memory was roles & menu paths. There are 49 menu paths mentioned in the ServiceNow Foundations course. One of the questions on my exam was...
The official documentation describes the Import Set feature as Import sets allow administrators to import data from various data sources, and then map that data into ServiceNow tables. If money is king at banks, then data is king in the ServiceNow pl...
How to add user to group / Add & Remove Users from Groups ImageDescription>> All 01. Navigate to >> System Security > Users and Groups > Groups02.Search by and select your group03. Select "Group Member" TAB04. Click Edit 05. To add a member ...
Time flies quckly but if one utilizes is the best possible way, they will be surprised by what can be achieved in a relatively short period. In my case this is a bit more over 5 years since I had the chance to touch ServiceNow. For that time I wa...
Hi there! Intro I want to make a series of articles about making ServiceNow more beautiful! Working on a client, and I've noticed they didn't really change the default "notifications" send by ServiceNow. Being a designer at heart I couldn't really re...
Recently I was with one of the clients. I will not be disclosing her name but for the sake of convenience let us call her Ms. Annie. We were in a discussion of a story related to ITSM implementation. Therefore, for that story, I told her this would b...
We all know how to use GlideAggregate, right? Here's an example: var ga = new GlideAggregate('cmdb_sam_sw_install'); ga.addAggregate('COUNT'); ga.addQuery('discovery_source', 'ServiceNow'); ga.query(); if (ga.next()){ gs.print('Count: ' + ga.getA...
After Deutsche Bank has showcased their successful Drive to the Cloud on the Knowledge-19, the interest towards cloud movement has been increased. More and more ServiceNow customers hosting their instances locally are following this trend. That's fu...
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