How to activate calendar to confirm appointment
Hello,How to activate calendar to confirm appointment to a new employee who needs to pick up laptop at the specific location? Thanks!RegardsDama
Forum Posts
URL Copy doesn't work and takes an old value
Hello team, it sounds strange, but when you click on Copy Url this URL is not cached. What could be the reason? My colleagues also had the problem and we tried all browsers, Chrome and Edge.
Resolved! Service portal category not appearing on public portal
The category has one catalog item which is NOT public but we would still like the category to appear in the listing. It has user criteria for a certain set of internal users but the requester was asking if it would still display to be consistent with...
Resolved! Getting authentication token through mid server
Hello Dear, we have an anssible application installed in internal server and we want to get token from OAuth 2.0 Credential by clicking on "get OAuth Token" through mid server but it didn't work. Regards, Mehdi FARAJ
Email Script
Requirement: For a notification to be sent out that details key fields from the Child Problem Records. Example: Problem 123 Problem Task - Network Team - Do XYZProblem Task - HDI Team - Do Zzz My initial thought is just to repurpose the email scrip...
Translated notifications are not working
Hello Folks, My client requirement is to send email notifications based on users language. I've installed 'com.glide.notification.translation' plug in, enabled 'glide.email.outbound.static_translation.enabled' and 'glide.notifications.translation...
ServiceNow as an Enterprise Intranet?
Today we have implemented IT and HR eServices via the Service Portal and as of Nov will be on the latest London Release. Our environment is 70%+/- of our employees are non-traditional workers who don't use computers to execute their daily job. When ...
Rich text in the field incident or request Description.
if end user captures the details in table format under description field, the details were not captured in a proper manner since the field is configured with string type.We dont want to use HTML type for this field, is there a way where users will be...
Best Practices for Preventing Harassment in ServiceNow
Hello, We are looking for guidance on preventing harassment in our ServiceNow instance. We have a requirement to address situations where requesters submit tickets or engage in comments with offensive or discriminatory content. This can be emotionall...
Agent Assist source of information
Hi everyone, In CSM workspace, when the live agent talks with the end user, one of the options is Agent Assist which does a contextual search based on the short description value. Can you please tell me where does this agent assist get its source of ...
Feature Request: Organize Reports into Folders
My list of reports is getting unwieldy. I would love to be able to organize them into folders based on what Dashboard they are on, active/in development/retired status, or just whatever a particular user might like.
Resolved! KB Article Permalink not working for ESS users
The links were working as intended on a catalog item but suddenly, our ESS users can no longer view the information . Could a role have been removed or is it ACL related. Im not certain where to start. Any ideas how to fix this? Thank you!
Resolved! Open tables in another tab
After clicking on a dashboard widget (eg. view all on a list) is it possible for the table to open in a new tab, thanks in advance.
Every Approvals on Change are getting triggered twice
Hello,Currently in our normal change workflow, we have three approvals (i.e) Technical, One customized group approval, CAB Approval. Whenever the approvals are triggered, It's triggering twice. In the Approval section, I can see the approval types sa...
Ui Macro does not working on Form popup screen
Hi, I have added logic to the existing “attachment_entry” to hide the target element. (Using Ui Macro)This hides the “Choose File” button that appears in the “manage attachments” popup.It is as follows◆List◆Form If you open the popup from a list, the...
