Users are using the wrong template for certain knowledge bases. It seems the templates are available for every knowledge base (going by interceptor). A good example is the Known Error KB which should only contain articles using the Known Error templ...
When creating ATF tests, I commonly use javascript to generate dates. Unfortunately, I am finding an issue where it will not evaluate in the Open Service Portal Page step. Does anyone know how to accomplish a dynamic date as a URL parameter? For ex...
HI All, I need a script to update the incident table Requirement: I need to capture the updated time and add it in closed field
What could be the reason if an assignment group is not showing in the 'Can Read' field in the Knowledge new record form? What should I check or look for?
I have a ServicePortal widget which calculates a set of filtered record counts using GlideAggregate. Is there a way, like GlideRecordSecure to make the aggregate respect the ACL on the table and only count records which the logged in user can see? It...
I am getting "there are no risk assessments defined for this request" error for all change request, and not able to move to next state without calculating Risk assessment.Can someone please help and suggest something to sort this issue ASAP.
Unfortunately in general* it is not possible to get the display value of catalogue variables in Flow Designer in a "no code" way. Some workarounds are available in the Community and in Support (e.g. KB0960074). As far as I could find, they are either...
Hi all, I have installed Microsoft Azure Sentinel Incident Ingestion Integration For Security Operations. I have mapped the ${Account: properties(accountName)}$ from the Account Entity Fields to the Affected user within the Azure Sentinel Incident Pr...
I am trying to use servicenow's plugin : com.glide.e_signature_approvals for enabling e signature option for approval on portal. The issue is according to this doc : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service...
Hello everyone,I need to connect via JDBC and via MID server to a SQL server DB. However, the connection must be encrypted via TLS. I configured a "JDBC Connection" and the "Connection URL" is generated in the screen. However, I have not found a way ...
I want to attach ritm sla befor one day as per the date/time selected in the date field.
Hi everyone,I'm currently learning ATF in ServiceNow and have a question. Are there specific scenarios where manual testing would actually be faster than automated testing? For instance, when testing Service Catalog functionality, wouldn't it be quic...
In today’s data-driven organizations, executives such as managers, directors, and C-level leaders depend on clear, actionable insights to make informed decisions. For ServiceNow administrators and developers, this means providing dashboards and repor...
HI All We have the Service Catalog and contains Group Type - Create/Update/Delete 1. When i select the Create it shows only the Create related variables 2. Filled all the values clicked Order Now and RITM got created I am seeing that Request Item c...
Hi All I'm having what appears to be a common problem, although none of the solutions i've found via google-fu has helped me yet. I have two email notifications configured that are both resulting in duplicate emails the first is Incident commented fo...
