What if a reference field shows sys_id instead of records?
I have a reference field in a catalog form. The reference field look upon a table (custom table). The look up lists sys_id instead of records from the custom table. Any reason?
Forum Posts
prevent duplicates in request item variables(flow designer)
First step: My trigger is the service catalog Action: Get catalog variablesThird step: A for each flow logic to retrieve my multi row variables.The scenarios is that i don't want duplicate records in a specific tables where the variables are. So i cr...
UX Page calendar component is not working when code moving from Xanadu to Vancouver
Hi All, We have configured the UX page with Calendar Component using UI Builder and deployed. Working in Xanadu.Due to Major Version upgrade from Vancouver to Xanadu. We have to deploy in Vancouver version which was modified in Xanadu. So it's stoppe...
On dashboard get selected value of an interactive filter using JS to use in a report condition
I'm trying to provide a solution to the following. "Jane Doe manages 60 itil workers and wants a dynamic dashboard that she can use to select any one of the 60 workers and view the reports on that dashboard geared to the user she's evaluating. Rece...
Flow error: Could not retrieve snapshot for the test
Hi guys, I don't usually ask stuff here and rather try to figure them out by myself without bothering anyone else, but this time I can't seem to find a solution. I've been working on a Flow for a while. A few days ago I added new items (a custom acti...
Enable subcategories in SC Category page
Hello All, I have searched the community and the web and can't find a solution to this issue. People have posted similar but I haven't been able to find an answer... Question, would like to change the SC Category Page so that the portal shows the su...
Resolved! Parse a list of records in ServiceNow into a single Notification HTML
How can we parse a list of records into the Message HTML field that we see on the notification? Should we be using an email script for this? For example, the ask is to: a) Read the list of Active incidents, still unassigned this month. b) Parse a...
Resolved! Request button missing
Hi I'm new to ServiceNow and I'm trying to build a catalog item. I did select all the required information in the portal settings, but I cant seems to view the request button on top on the required information in the portal. Here I attach my portal ...
Setting up Auto-Closure of On-Hold RITM's after set number of days
Hello, I have been trying to find a way to setup auto-closures of our RITM's after a set number of days (7), with automatic chaser emails being sent after periods of 3 days, 5 days and then a final closure email at the end of the 7 day period. This s...
Resolved! Understanding ServiceNow ACL: A Guide for Admins and Developers
In ServiceNow, access control is a crucial aspect of maintaining data security and ensuring that users can only interact with the information they are authorized to access. This is where ServiceNow Access Control Lists (ACLs) come into play. For admi...
Delete option not working anymore in KB, after the Washington upgrade
Deleting a draft version of this article will only delete this particular version and not all the older published version of the articles in Servicenow kb. This deletion will also remove all minor version of this article, up to the last published ver...
Resolved! Service Agent App - Does not display "My Incidents"
Dear experts, Expected Output: Create an incident in Web UI and update the incident from the ServiceNow Agent app UI. I tried to do the following: a) Created an incident on Web UI. b) Assigned it to Incident Management group, where I am part of. ...
CMDB table for tablets (e.g. iPad)
What is the correct CMDB table for tablets (e.g. iPad)? Are they computers? Are they accessories? It seems like they should have their own table.
Group Type
What 'Type' can be added to an assignment group which contains 'pa_viewer, itil, release_v2_user, u_call_user' role?
