This is my first attempt at using update sets, I think I've followed the process. I seem to have an old update set that I don't remember creating. I've created the new update set on my dev instance, then made some minor configuration changes to an o...
Can I some how export my favorites and their settings(icons, custom names and colors). I my DEV and TEST instance I have a set up of favorites that I don't use in Prod, and when we re clone the environments, TEST more often then DEV, from PROD my acc...
Hi all, for me it is not much clear the difference between these two license type, for example with ITSM application: Per User license indicates the number of fulfiller users, for example if the number is 200 it means that i can have maximum 200 us...
Hello Community,I'm creating a new ACL, but when I select the table and to pick a field for this table. However not all fields are showing up. Do you know the reason why? I can see for example all fields for table incident, but for case table I can't...
The sys_user_role table contains a "Packages" field, which refers to the sys_package table.Questions:What does the sys_package table store?Does the sys_package table contain detailed records of plugins that have been installed in the past?What is the...
Hello - i am trying to wrap text in a list view when the text is too long. As you will see in the attached photo, when the text is too long it just cuts off and does not go to the next line below (which i want instead of text going on and on). Here i...
Can we sys_user table columns using Column Level Encryption Enterprise ?
Hi SN Community, I'm working on converting a business rule into a flow. In the BR, a script include is called like so:(function executeRule(current, previous /*null when async*/) { // Call the script include new global.u_AttachmentUtils().copyAllA...
Hi, We have recently noticed following new fields in the CMDB: Attested (attested)Attested by (attested_by)Attested Date (attested_date) The 'created' and 'updated by' shows 'system' so we are not aware that what created these fields. I have tried bu...
I have a business rule to update field X in a table when the state of the record changes. In Flow Designer, I added an Update Record action to change the state of the record. I noticed that field X was not updated. Makes me believe that business r...
We are planning to upgrade our workflows and convert them into Flow Designer. I know it's difficult to do without impacting existing records where the workflow is attached. E.g. A change request is logged and workflow 1 immediately runs to attach the...
Hi everyone. We are trying to use Guided Tour and published in Production (not in QA or DEVELOPMENT) but we have some doubts in the real use of it. We want for example to publish a tour to creat projects but may be we are doing some things wrong be...
Hi, I just recently created a dashboard containing widgets of different reports. Each widget displays data for a different user. How can I restrict these widgets to just that person?
Hello everyone,what do I have to consider if someone wants to send me data to ServiceNow. We want to populate the Location table and the source is SAP. the connection was established successfully.How can I tell the SAP team in which format the inform...
Many companies who have not used ServiceNow have struggled to get a great experience with their working journey. Dependent on using e-mails for documenting requests, creating incidents during any work disruptions, and meeting requests to name a few. ...