Forum Posts
Resolved! SCCM Import fails due to future last run datetime
Our SCCM import fails because the last run datetime updates to a date far into the future. The last run database field is LastHWScan. We can use the import table to identify the server(s) with the future date but we don't want to constantly monitor t...
How could I send email notifications for overdue status reports?
Hi,Use case is that we want an email to be sent out weekly that displays a list of projects that have not had a status report created within the last 7 days.I have been playing around in Flow Designer and so far have the following flow:This flow succ...
How to COllect user data in Playbook
I am working in Playbook (Process automation designer). i need to update Account field value from Playbook . But when i create collect user date , for updating Account field where should i Keep account field?
Flow Stages table?
I am noticing when I change the stage from the Update Record action that I have multiple records of the same name. I would love to clean this up but I am having a hard time finding where these records live. Anybody know?
Exporting in workspace (JSON type) default column headers
Hi Team, What columns are exported in json type ? Can we customize that to only export user's selected columns (similar to excel/csv)?Also, is there a way we can hide "JSON" type from the Export drop down? (this is in workspace)
How to add a custom table to contextual search
Hello, Does anyone know how to add the fields of a custom table to a contextual search on the incident form? I've managed to add it to the global search. Also, is it possible to add another search bar to a table that has been added to the incident t...
Resolved! Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state
I am using Washington DC version. Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state.'Email sending' is enabled in the email properties
"Missing 'Team' Option in Service Portal User Profile After Migration: Seeking Community Insights"
"Hi ServiceNow Community! I'm encountering an issue with the Service Portal user profile settings. In our development environment, there's an option labeled 'Team' available in the user profile, but after migrating the configurations to our UAT envir...
Resolved! On change Catalog client script: Code is not working
Hello All, I'm attempting to make a field visible and mandatory, but it doesn't seem to be working. The variables are becoming mandatory, but they're not getting hidden. Could you please help me troubleshoot this?" Here is the code : on change of ch...
Resolved! KB Issue - multiple published versions
In our current workflow, if a user makes multiple changes to a KB in a row, it can result in multiple published versions because of how the approvals come through. For example, KBXXXXXX was modified by an user on 4/9 and submitted for approval. Then ...
Resolved! What is "Diagram Builder" and why is it visible to all users in San Diego?
I just updated my Test instance to San Diego and have found a few new navigator items that are visible to all users including those with no roles etc. One item is called "Diagram Builder" and the other is "Usage Tracking Consent". I can not find any ...
Resolved! Avoid creating UI policy action on the same variable that might cause conflicts.
Hi community,I have a requirement here. When the checkbox is checked, the following two variables are visible and mandatory (which can be done by a simple UI policy). Additionally, I have one more requirement: If the first mandatory variable is fille...
Resolved! How to safely remove the CI to asset relationship without deleting the CI record?
Hello All, I have a scenario where the one of the VM model has been wrongly set to 'create asset records' during asset and CI creation which ended up creating both assets and CI. But in this case, we are supposed to have only CI records and not asset...
Help needed on Integrating ServiceNow with Workday using Workday studio
Hello Experts,I've a requirement to integrate ServiceNow with Workday using Workday studio. Has anyone implemented this type of integration? If yes, kindly show some light here. It's little urgent. Regards,Arun
