Resolved! What is difference between Price and Recurring price column on catalog item form.
Hi, What is difference between Price and recurring price on catalog item form. Thanks,
Forum Posts
Back to Box - Re-implementation in a Fresh ServiceNow Instance
Hi Team, Please provide your valuable suggestions from your past experience of executing something similar. I am sure we would have gone through these same set of questions with several ServiceNow customers.Many Thanks in Advance. Background - Custo...
Resolved! How to hide UI action button based on condition
I have a UI button Ready for delivery. This button should be visible only when the stage is in_progress. When user clicks on this button, it should update the stage to ready_for_delivery and hide this button. How do I do this? I am updating the stage...
Resolved! Is there a way to filter outbound email being sent?
I want to restrict ServiceNow from sending email to a specific email address or domain. Mail filters seem to only work on inbound email. How would I keep my instance from SENDING email to a specific address?
Resolved! Clarification about On-Hold reasons in Incident
Hi when put an Incident On-Hold reason is Awaiting caller then the SLA clock is stopped. But when the On-hold reasons are Awaiting, Problem, Change or Vendor the SLA is in Progress only. So my doubt is the reasons are Awaiting, Problem, Change or Ven...
RTE Entity Mapping - Robust Transform mappings
Hi All, I am working on robust transformation and faced an issue while loading data with it. Can we load an entire row data into different tables using a conditional script in entity mapping. For eg. I have 4 rows in sheet. I need 2 rows go into ta...
Step-Up Authentication on SSO Providers side
I know that I can enforce MFA since San Diego by using the Adaptive Authentication Plugin as already mentioned by @Randheer Singh in his excellent post. I was wondering if there is any way to configure the step-up authentication on the Identity Prov...
Resolved! Unable to save step when creating a guided tour
Call outs on Guided Tours am creating a guided tour and do have the proper admin rights, however, when I drag the box to the field type in what the step is and click save nothing happens. Stays at the box. I can click cancel and it goes away. I...
Resolved! Redirect end-user to Service Portal
Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_...
Duplicated update name found in application files : list of table_sys_ids
Hi folks, I am trying to upgrade the instance from Utah to Washington DC.While creating the upgrade plan I am facing an error which looks like : The 'Global Customizations - upgrade plan' upgrade item is not getting created due to this error. How sho...
Resolved! Why is the MFA box displayed on my Case form?
ver. VancouverRecently cloned and upgraded my sub-prod instances to to Vancouver. Noticed that on my Case form I now see this:The field Affected End User is related to sys_user. In the MFA properties, Multi-factor Authentication > Properties : Enable...
Looking to use "template value input" for Flow Designer Record Update
I've been looking into understanding how to use "template value input" for Flow Designer Record Update. I've tried to use use this documentation, but haven't been successful in my attempts. Does anyone have experience using it? https://docs.service...
Make the shown field Visible only for Admins
Hi, I have attached one image from user table and that should be only visible for people having only admin roles.
Resolved! How to skip a timer in an active workflow context?
I have a workflow with a few (Wait x days) timers. When I'm testing changes to the workflow I don't want to actually wait that long for this step to complete. Is there any way I can force the context to move on to the next step?
How Restrict the User to only one Request per catalog item?
how can we restrict the user to only one request per catalog item if he has already an existing open request for that catalog item. for example If a user has an open request on catalog item 'X' again he is trying to raise the request for the s...