I was wondering if there's a smarter/quicker way to select/highlight text between tags when editing Source Code of an article. I currently put my cursor where I want it to start, press Shift then click where I want it to end. Is there a smarter way w...
I cannot figure out how to enable 3rd party discovery sources to update the hostname / CI Name of any of our CI's. We have Discovery in our instance which I believe is contributing to the issue as previously with another client this was not an issue....
Hi everyone,I was tasked to make a record producer with about 80 different variables/catalog UI Policies.The next task is to recreate what i've made, but put it into an existing catalog item. I was wondering is there a way to copy what I made into an...
I have 2 Approval in my Workflow, Approval 1 sends an email to the Approvers and adds the Approvals to the Request Item. When Approval 1 is Approved the workflow goes to the next Approval. The Approvals are added to the Request Item but no email is...
I created form in the service portal with what are questions are having risk, So i need to show in service portal, what the questions having risks.
We have a use case that requires us to look up asset records assigned to a user. I've set this up in a subflow but it doesn't work as intended. I want all tasks to be generated at once rather than one after the other but I'm struggling to find a solu...
Hi Guys,I have an issue where approvers (with approval_user role) are not able to view the RITM records they are supposed to approve. I have done some debugging and here are the results:Debug:The ACL's mentioned above are:Also the UI macro mentioned ...
I have requirement to make The Related List Fields Editable in Agent Workspace. Is there any way to do it or is not possible. Thanks and Regards, Gundeep Singh
Hi, I have a use case that requires me to lookup role records and submit Requests based on certain conditions (which I have already configured). The flow is waiting for an individual record to get approved. I want it each record to be submitted simul...
System Property - UI Action Condition - I wanted to show this UI Action for both groups Group - 1 and Group - 2 but it's not visible to any group.Can someone assist me on this? Thanks!
How do I display categories on the portal page. I have made three categories on my knowledge base, but the name of categories are not shown,. only the knowledge base and its articles count is shown.
Hi, Am trying to set the email notification reply to as "Service desk <instance@dfr.com>"but, whenever the am trying to send an email reply it automatically set to "IT service desk <instance@dfr.com>" Why the email name got changed from 'service des...
Hi, I want to share simple UI action which did the trick. You must set the UI action to be client side.
I have a basic flow set up in flow designer which has an 'ask for approval' action in it. If i set the approval to a user it works fine, waits for approval and then proceeds after its approved. If i set it to group it skips the approval. What am i ...
I am trying to parse a JSON response from a rest step in flow designer. I can parse the entire body, but I need to iterate through the response and find values within a certain array and return those values for use in populating an import set row tab...
