search doesn't return any results in Service portal.
Hello Team, The search doesn't return any results. I try to search the Catalog items through search bar it's not working as expected. Thanks,Sudhan.
Forum Posts
Attachment categorization
Hi all,We have this custom requirement to categorized an attachment. To put a "label" on it, like "Type a" or "Type b" .. Is there a way to categorized an attachment when you upload on task in backend (no portal )?Anyone had some advices on it?thank...
Voice integrations for use with ServiceNow On call
We are looking for a tool to incorporate voice into our on call management functionality. We have looked at Twilio before, as well as a few other tools (amazon, plivo, and pagerduty), but decided to wait on implementing voice. Wanted to look to the...
Virtual Agent Lite - without live agents
Hi. I'm struggling a bit with setting up Virtual Agent Lite. I've published duplicates of the two OOB topics for ITSM Self Service Lite ("Check Ticket Status" and "Report an Issue"), but on my portal I keep getting the message: "There are no agents ...
Record producer with variable set
Hi,Scenario: there is a event .. user can register for the event.I have a RP with variable set. After submitting the form for variable set will create records. for that the below script is working fine. but I want to capture the event sys_id in the r...
Resolved! Dynamic report based on region and country
Hi Community,So , as you can see in the picture below I have a interactive filter for choosing a country but I need to add another functionality which is to add "Please select the REGION to filter", both of those filters should work independently and...
How to disable "Download" icon in document viewer
Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser. we are displaying th...
Customer reply Email
TeamSeeking your solutions:Current Process:Customer orders PC, I sent Email to customer. Customer forwards email to his/her boss, The Boss (NO ITIL & NO ROLES) now replies back to SN (me), that email will not populate on request. Because (OOB) onl...
Resolved! Mystery Flow doesn't trigger
Hi fellows, For the life of me, I cannot figure out why this flow won't trigger. The record I'm updating is an IP Firewall CI, where I'm simply changing its name: Some things I tried:Testing the flow manually works fine. It compiles and activates as ...
Resolved! Hide Outdated KBA on the Service Portal
I have a requirement to simply just not display outdated versions of KBAs on the portal for all users. I have looked at similar articles about this use case, but I am unable to find my answer. How do prevent this drop-down from displaying "outdated" ...
Managed Documents Collection
I am working in the Managed Documents application in ServiceNow. I can create a "My Collections" and add DOC records to it. I was wondering if there is a way to "share" or have other Users able to view My Collection or create a public Collection of D...
Reports based on region
Hi community,I have a requirement that based on the users region the work orders in that locations of that region reports on work order task , task SLA and work order should be shown ie. when they open the FSM live dashboard in that widget it should ...
Resolved! Knowledge role vs ITIL Role
Hi, Can someone tell me, what are some of the privileges which knowledge role have and ITIL role doesn't in knowledge table?As far as I observed both are having same access in KB articles with ownership grp configured. Please let me know if there is ...
Reporting and dashboard
I would like to understand if there is a way to find out the list of dashboards that contains a particular report. Ideally looking to understand where can we find a relationship between a dashboard and report.
Resolved! View Latest Version in Knowledge V3
Hi!How can I reorder this version in knowledge? This causes my knowledge v3 to be unable to display the final version. I need a solution that can handle this problem.Thanks!
