Hello, We are trying to leverage the use of Agent Worskpace for one of our clients. However, the users are confused with the 2 columns and the duplication of the Work Notes and Additional Comments fields: In this example, I pasted an image on the le...
Tokyo: I am testing in dev and my instance is on Tokyo. I have an onLoad catalog script to show 2 field messages. This is not working both in the UI and Portal function onLoad() { //Type appropriate comment here, and begin script below g_form....
I created a list collector variable called "Request" and the values corresponding to it. The values are visible to admin users but not visible to end users. I tried disabling the read ACL for question_choice table (List collector reference table), st...
Hi, we are currently setting up Outlook email accounts using OAUTH2. I have followed steps in KB0816072, but the authorization part is not completelly clear to me and it could provide more detais and screenshots. KB says I should not use my account, ...
Hello, I am configuring ServiceNow Dynamic Translation using MS Azure. I am getting the error Unable to translate. Try again. I have reviewed the KB and tried all the workarounds mentioned on KB KB0861085. I opened a case with HI Support, meantime, w...
How do we install mariadb/oracle database for on premise installation ? we have used KB0563731,KB0565425, KB0563728) Any bulletins or knowledge document or instructions will be help us. Thanks
Hi All, I am facing a java.net.SocketException: Socket Closed exception while trying to post a request to a 3rd party URL. This works fine via postman and issue occurs only when trying via Servicenow
Hi guys, i have a problem that I need to solve. I wanted to make a sort of menu where you can navigate to other pages, i used a Content Tree to set everything and it worked fine. The problem is that i want to make this component unscrollable. Example...
Hi,I tried to show list filter save options in Agent Workspace.As the document below said that filter_group role makes sense, but it doesn't work for Agent Workspace.https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-list...
Is there a way I can tell when (on which date) an ITIL license had been granted to a user?I'm trying to find out how many new licenses from our existing pool had been newly allocated since the start of the current year by looking at the "license allo...
Hi,I would like to know the purpose and description of the following tables:sys_ux_lib_assetsys_cache_flushsys_flow_plan_context_bindingsyslog_ROTATING_TABLEua_defn_agg_datausageanalytics_countsys_upgrade_statesys_update_xmlmetric_instancesn_kmf_reco...
Our Database team inform that the size of Robin Database increasing daily.. Not sure what is this table used for Can anyone help to understand the usage of this table Thanks in Advance
I am creating a custom JDBC activity to pass variables to a MSSQL stored procedure. The connection tests fine with the credentials and connection I've created and we are using Mid Servers to connect. This is the definition of the stored procedure (as...
Hey there, I'm relatively new in the whole ServiceNow universe, and i'm trying to set up my own PDI with an Agent Chat - however, whenever i try to access the customer chat through the CSM-portal, i always get the message: "There are no agents availa...
Hi All, I am currently working on Subscription Management and have come across a button called "Update Allocation Totals" in the Overview module. Clicking this button updates subscription information, but it appears to be a manual step. Is there an a...
