Hello, I have a flow that calls an external API and I have defined a set of inputs for the action. I am attempting to map the characteristics within the service order to these inputs. I have set up a look up record for each characteristic and individ...
Hi,A question I'm getting more often is 'Can we arrange favorites in folders?". I was not able to find a solution, so I think it's not possible, but... anyone with an idea how to do this?Kind regards,Gerard Wijnands
hi Team, We are using AD Integration hub for creating user in AD. We were able to map attributes like Full name, employee ID, email ID etc from servicenow to AD. We are facing challenge in updating attributes like expiry date, Manager name etc. Could...
Hello All, I need help with figuring out how to assign 2nd task based on multi-choice selection.I have a multi chose with 4 country names in a form.1st task with order 100 (total of 4) is correctly created for the specific county's resolver group.I h...
When a person accepts the task they were assigned on agent work space it will show up again in the inbox to be accepted again. Even when you accept it the first time it is not assigned to you, only after clicked accept the second time will it finally...
Hi I have a requirement to auto/pre populate some fields/answers on a survey, how can i achieve this?
Has anyone been able to successfully import/load data from SharePoint into ServiceNow's AI Search? I've enabled plugins and followed documentation in terms of setup/configuration but it's include how to actually load the content from SharePoint
Like the display of the context field in the wf_history table
Hi, hoping someone can help, I can't get an approval task to generate. I have 1 task that generates with a variable for the approver to be entered. When that task is closed (and approver entered), then the Ask for Approval kicks off. Everything is wo...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
On San Diego, patch 10. Have an issue in the time card portal where clicking a record to add to the time sheet simply overwrites the previous record (e.g. CHG turns into INC). The portal widgets have not been modified. I've compared it to my PDI, ...
Hi guys! I need some help to call server side scripts on client side script, specifically in an "onShow" script of a Context Menu Item (sys_ui_context_menu). My objective is to run context menu "Export" onShow script to control wich table can be e...
I am trying to configure the Polaris themes and am having anI have created a new theme with 2 variants and set the following system properties glide.ui.polaris.theme.custom --> To point to my custom theme glide.ui.polaris.theme.variant -...
Hello Everyone,in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality? Thanks!
We have a requirement to display the trend arrows, red and green, in the dashboard widgets.It's the comparison between previous month data with current data.From the screenshot you can see there are more than 20 open incidents compared to the previou...
