Hi team, Quick question, I just want to confirm something. When I create a simple transform map for a Choice field. Does the platform matches Label AND Value? or just Label? or just Value? or Label or Value? Best regards, JP.
Hello everyone,I think I've done everything on my hands to make this work but no luck so far, so I am posting this question here: What else do I need in order to make a SN instance to send translated notifications? I followed the steps described in t...
I have an issue, I made customizations to the Employee Center store application and clicked Publish Customizations To My App Repo, but didn't notice the base version in prod was an older version. So I figured I had to update the base version in dev (...
I want to see all records from the cmdb_ci table that have u_core_ci = true and sys_class_name = cmdb_ci_service OR u_cmdb_ci_business_application. I want to see where those records show up on the cmdb_rel_ci table as a child where the parent is of ...
We can use event.state="stop_processing" in scripts of inbound actions to stop execution of any other inbound action on email received. Is it possible to use the same in Inbound Email Flows or any other alternative? https://docs.servicenow.com/bundl...
Hi, I have a little bit of an unusual use case I am working on, the requirement is for certain notifications to be sent via a third party REST API which will then use the HTML it is provided to send the email to the end users. (The third party prov...
I have a variable named email in catalog item. I want to set the value of this variable to current logged in user's email id as a default value. For this i am using " gs.getUser().getEmail()" in the default value field of email variable but it's not ...
Has anyone done a integration with contac centre Anywhere 365 at all or has seen the attached. For some reason I have followed all instructions on their website as follows; https://golive.anywhere365.io/platform_elements/webagent_for_servicenow/webag...
Hello Experts,We intend to de-activate the OOTB System Administrator account in Production instance due to security reasons. We don't have any integrations currently where the OOTB admin is being used. We have created another account with admin role...
JP1/Automatic Job Management System 3を利用して「ServiceNowのジョブが正常に稼働しているかの監視」および「ServiceNow上のジョブ実行管理」をしたいと考えております。上記を実現するにあたってのシステム構成例がありましたら教えていただけると助かります。
Hi,Has anyone done ServiceNow Events - Apache Kafka Integration?we need to send ServiceNow events to Apache Kafka but i guess Apache Kafka is not that supported with APIs. any suggestions pls?
I've been working with contextual search in Fuji. I feel like I'm missing something here in that there is no apparent configuration for what knowledge bases or catalogs the search can be limited toward. It sniffs of "one size fits all" in a relea...
Does anybody know if the available applications in the SN store are tied to our subscription, so that I'm only able to install applications we have a compatible license for? This came up because we wanted to install Service Operations Workspace on ou...
Hello All,First of all, I don't know much about the service portal side so please ignore the obvious mistakes. I am trying to make the reference qualifier dynamic based on the value of the other reference field.The below is part of "Online check-in...
1. can I setup a default activity stream filter to roll out to all agents? 2. if an agents changes the activity stream filter in a record and saves the setting, it is only saved for this record. How can i configure that these changes are saved as de...
