Vancouver Knowledge Release Notes - AI for Meta Tags
Hello, We specifically would like detailed information on AI for Meta Tags. Thanks!
Forum Posts
Resolved! For Each loop exits after the 1st run - Flow Designer
Dear all, Find the Flow design first. After Send Mail 3.2.3 is END. Then the following: Note that there is no END flow logic applied here after 3.3.2.3 expecting that the for loop should not terminate in case of multiple iterations, BUT THAT DOES N...
Apply new Metric Definition to old Incidents
Hi all, I've just defined a new metric in order to get how much time spent my incidents on a determinated sub-state "On hold Reason" Then i can create a dynamic report based on this metric to know that time by incident: The thing is, this only ...
POP3 Authentication failed in Vancouver release
hi ,I am new to ServiceNow and got my PDI recently to learn ServiceNow. I can't send emails. so I tried to create new email accounts for SMTP and POP3. SMTP worked and connection successful. but POP3 authentication failed because I don't know what is...
Unable to Use "Remove Unused Resources" Option in RPA Studio for a Project
Hello ServiceNow Community, I'm currently facing an issue in RPA Studio, and I'm looking for some guidance and insights on how to resolve it. Problem Description: I am working on a project in RPA Studio, and I am trying to optimize my project by usin...
Resolved! Cannot authenticate user using Azure AD SSO.
I have configured SSO for Azure AD and I'm trying to test the connection. Despite it Azure AD accepting the account details it is redirecting back, asking which account to sign out of and then asking me to close the window. Clicking Activate still ...
Resolved! Customize different HTML toolbar options per field or table
Are there any attributes, overrides, or other methods that make it possible to customize the HTML toolbar so that different HTML fields on different tables can have different HTML toolbar options?For example:The OOB HTML field dmn_demand.business_cas...
Resolved! Copying attachments from one sc_task to another sc_task
Hello, We have a business requirement to copy attachments from one sc_task to another sc_task. We currently have a catalog item that creates a sc_task for a request for quote then once the sc_task is closed complete the UI Action Purchase is availa...
Can I activate virtual agent only on native view not on service portal?
I want to activate virtual agent on native view for petticoat users only. Will that be possible and how I can configure such settings?
Resolved! REST Access to Multi-Row Variable Sets (MRVS)
The Internet has a lot of resources around ServiceNow's Service Catalog and Table REST APIs.The Internet also has a growing number of resources around ServiceNow's Multi-Row Variable Sets (MRVSs). What I can't find are mentions of getting or settin...
Resolved! Move itil role users to new group using background script
I need to move about 600 users who has an itil role to a new group. What is the best way to do so?
Flexible VTB Board not updating and dropping resolved Incidents.
A Flexible VTB board was created off INC. When the Incident is resolved it is not automatically dropping off the VTB unless you do a manual refresh.
Submit and attachment Button Not visible in Mobile View of SC_Catalog_Item Widget
We have customised the OOB SC_Catalog_Item Widget in ServiceNow and we are using our customised Widget in Service Portal.The issue we are facing is that the Submit Button and Attachment Button are visible in desktop view but is not visible in the Mob...
Out of the box(OOB) files
1)OOB files 2) OOB customized files3) custom files Above files are stored in which tables?
Scheduled Reports Controls
Dear Team,We have a requirement to control the scheduling of reports based on certain validations. Specifically, we need to hide the "Schedule" button within the report interface depending on specific conditions. While I have investigated the UI acti...
