I'm working with non-ServiceNow developers to use the inbound Rest API interface to interact with our instance. They will we creating incidents, changes, requests, etc to automate processes. The desire (I think this is the safest approach) would be ...
Hi, I'm updating a lot of records in a script, and would like to now the accurate number of updates. By "accurate", I mean the number of records that actually changed. Let's say I have a simple script, like this, where I - for whatever reason - want ...
Hi, I need to delete attachments (sys_attachment) from a scoped application. When executing my script, I get the following error: Security restricted: Delete operation against 'sys_attachment' from scope 'x_xxxxxx' has been refused due to the table's...
Hi All, I'm observing an issue in our environments where accessing a choice list field value using dotwalk is returning the choice name instead of the value. Is there any system property that controls this behaviour ? Strangely on few other environ...
Hello,is it somehow possible to activate the @mention functionality in Service Portal comments within "Ticket conversations" widget? I've tried in Helsinki and Jakarta and it seems not to work.Thanks, Lukas
Hi All, I am trying to create a UI action which works with ATFs. This UI action will be used when on the test results page as a one click way of getting back to the related test. So far I have managed to get the button navigate back to your last up...
Hello There - Can the 'Show related Incidents' button next to the Caller name that is visible in the 'default' Incident view, be added in the Agent Workspace Incident view? Thank you.
Afternoon. Hoping to get some guidance on a client script to set due_date on a task from to 3 days prior to a variable date input on employee start date. Any assistance is appreciated as my initial attempts with onLoad client script haven't produced ...
Hi, Our users have asked to enable HTML rendering so that links appear as hyperlinks in journal fields on forms.I found the property glide.ui.security.allow_codetag that can help with this - https://docs.servicenow.com/bundle/paris-platform-administr...
Added a Simple List data visualization to a configurable workspace landing page. Also added a filter (interactive filter on classic dashboards). However, the list isn't honoring the filter. Any ideas?
Hi Experts, We have a requirement to initiate REST call. For a catalog item, when user inputs the data and submit the request. System should pick the value and insert into the REST message end point and initiate the REST call. Would require experts...
If you look at the screenshot attached, there are two drop down under information tab 1. Environment2. Operating System The environment drop down menu length is long, but the drop down for operating system is comparatively short.How can I make both...
Hi,I am currently evaluating servicenow, Our infrastructure is basically SCCM backed. So far we have managed to use SCCM to approve windows updates. I would like to know is there a feature in servicenow which can manage Patches via sccm, so that we c...
I've read and re-read the Create a change request template doc and tried multiple times but I can't get this to work. I feel like there's some critical piece of information missing in the docs on how to actually use a Change Request Template once you...
Hi All, I am trying to use "Send Email" action in Flow designer, "TO" address is pointing to recipient's email field, yet am getting error : "Email validation failed: Email contained the following invalid recipient addresses: ". The user has active p...
