Resolved! How servicenow show work notes in a record
Hello guys.I would to know how servicenow show the comments in a record I mean what script or Business Rule load the comments or work notes when someone enter in the record ? Someone Know ?
Forum Posts
Resolved! Move left header menu of Service Portal
Out of the box, ServiceNow portal header menu is on right but I want to move the header menu on the left side just next to the logo. Any leads on CSS ( already did cloning of widget and etc.) will be great.
Resolved! Effect of new security related system properties on Instance Security Center?
Hello, Has anybody encountered yet the new added system properties glide.script_processor.authorized_script_module_roleand glide.sandbox.usersession.allow_unsanitized_messages because it seems that it made our instance give a compliance score of 87. ...
Resolved! Transform maps - Choice field mapping
Hi team, Quick question, I just want to confirm something. When I create a simple transform map for a Choice field. Does the platform matches Label AND Value? or just Label? or just Value? or Label or Value? Best regards, JP.
Static Multilingual notifications not working either in our instances or my PDI
Hello everyone,I think I've done everything on my hands to make this work but no luck so far, so I am posting this question here: What else do I need in order to make a SN instance to send translated notifications? I followed the steps described in t...
Cannot update base version of Store Application
I have an issue, I made customizations to the Employee Center store application and clicked Publish Customizations To My App Repo, but didn't notice the base version in prod was an older version. So I figured I had to update the base version in dev (...
How do you do left joins?
I want to see all records from the cmdb_ci table that have u_core_ci = true and sys_class_name = cmdb_ci_service OR u_cmdb_ci_business_application. I want to see where those records show up on the cmdb_rel_ci table as a child where the parent is of ...
Use Stop processing in Inbound Email Flows Dynamically using scripts
We can use event.state="stop_processing" in scripts of inbound actions to stop execution of any other inbound action on email received. Is it possible to use the same in Inbound Email Flows or any other alternative? https://docs.servicenow.com/bundl...
Intercept outbound email
Hi, I have a little bit of an unusual use case I am working on, the requirement is for certain notifications to be sent via a third party REST API which will then use the HTML it is provided to send the email to the end users. (The third party prov...
I have a variable named email in catalog item. I want to set the value of this variable to current logged in user's email id as a default value. For this i am using " gs.getUser().getEmail()" in the default value field of email variable but it's not
I have a variable named email in catalog item. I want to set the value of this variable to current logged in user's email id as a default value. For this i am using " gs.getUser().getEmail()" in the default value field of email variable but it's not ...
ANywhere365 Intergration
Has anyone done a integration with contac centre Anywhere 365 at all or has seen the attached. For some reason I have followed all instructions on their website as follows; https://golive.anywhere365.io/platform_elements/webagent_for_servicenow/webag...
De-activate OOTB System admin user
Hello Experts,We intend to de-activate the OOTB System Administrator account in Production instance due to security reasons. We don't have any integrations currently where the OOTB admin is being used. We have created another account with admin role...
JP1/Automatic Job Management System 3とServiceNowの連携について
JP1/Automatic Job Management System 3を利用して「ServiceNowのジョブが正常に稼働しているかの監視」および「ServiceNow上のジョブ実行管理」をしたいと考えております。上記を実現するにあたってのシステム構成例がありましたら教えていただけると助かります。
ServiceNow Events - Apache Kafka Integration
Hi,Has anyone done ServiceNow Events - Apache Kafka Integration?we need to send ServiceNow events to Apache Kafka but i guess Apache Kafka is not that supported with APIs. any suggestions pls?
Resolved! Contextual Search -- Limiting search to specified knowledge bases or catalogs?
I've been working with contextual search in Fuji. I feel like I'm missing something here in that there is no apparent configuration for what knowledge bases or catalogs the search can be limited toward. It sniffs of "one size fits all" in a relea...
