catalog client script not working in service portal

Can someone please help!I cant get this catalog client script working in service portal, however works fine in the native UI.   function onChange(control, oldValue, newValue, isLoading) {    if (isLoading || newValue == '') {        return;    }    v...

Unable to attach image file in compose email

Getting below error while uploading image file in the Email Client Template. I am trying to upload .jpg or .png files

Fix Script that is supposed to loop and update 3 records is only updating 1 record

Hey Everyone, I am trying to create a fix script that will update the category field from operational to strategic.I have built the below query and I build my filter on the demand table as the encoded query.var gr = new GlideRecord('dmn_demand');gr.a...

ATF - Is there a way to assert a variable was not set on a select 2 dropdown variable?

OOB set variable value(SP) doesn't have an assert that the variable was not set. There are situations where, user clicks the variable dropdown and selects a value and a value is not expected in the dropdown. If it is expected then the set variable va...

Is it possible to call a widget when user click Submit button?

Hi everyone,  We have many catalog items in our Service Portal, and we would like to call a widget for feedback when a user clicks the Submit button. In the example below, the widget is the awesome Feedback app, from Automize AS.We would like to impr...

please help me how to extract incident by using servers

Hi All,We need the total number of tickets received from last 12 months by using servers.How to extract it Thanks.

How to restrict Knowledge base based on sold products

Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...

In ui builder how to create drop down option

Dynamic encoded query on 'opened_by' field from Incident table in before business rule not working

Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...

Service Now adaptive authentication and OAuth

We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....