Resolved! case-creation-page "HR Agent Workspace" implementation
Where is possible to the find the code invoked by "Create HR Case" button shown in the attached image?What kind of object is the menù shown under the "+" button ? ThanksFrancesco
Forum Posts
Exporting unique records in csv
Hi, Can someone help to export the list having unique data in the report through UI action.
How do I configure and use the page templates in UI Builder?
Hello, I'm attempting to create my first workspace - which also happens to be the first time I've used UI Builder and I'm at a loss. I've spent the last few weeks reading and trying everything I can find but I've hit a dead-end when it comes to usin...
EVAM template not working as expected
Hello, I am very new to UI Builder and EVAM currently trying to build an experience. I want to display every application in the Business applications table inside a data set container. I have configured EVAM Datasource as shown in the screenshots. My...
Resolved! Roles that are able to approve requests
Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
Resolved! Workspace Activity Stream shows Created By UserID in place of User Name
Hi,For some of the Incident in workspace activity area showing user ID instead of user name. Found this KB but did not help in my case-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864564 Please assist me on this issue?
Service Portal "My Requests" widget not showing any data
Hi All, We have created a custom page called "my tickets" and published My Requests (my-requests-v2) widget instance on it. The my requests widget was not available on my servicenow instance. So I have exported the code and dependancy from developer ...
How do I get the user email from a list collector to appear on the RITM?
I have a catalog item that has a list collector populating the user list. From the service portal the requestor is able to see the users and the emails because I added the variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name...
Resolved! Does Knowledge articles and knowledge categories capture in update set
Hi, Does Knowledge articles and knowledge categories capture in update set. if no, how can we move articles and categories added in dev to test
Resolved! insertMultiple REST API inserting empty records
Unable to populate the staging table using InsertMultiple Import Set API. Rows are generating in the table but no field is populating in the system
c.server.update() doesn't work and i don't know why
My client controller capture event from another widget and update the server by c.server.update() but it doesn't work, the server side has no refresh and no output. Client side(call c.server.update()): server side: （No 'kpi data' and 'submit' as co...
Resolved! Need to Republish the knowledge articles which are Retired
Hello All,I want to create UI Button which will be visible after the Knowledge article gets Retired. After clicking on the "Republish" button, the Knowledge article state should be published.Appreciate your help!Thank you. #knowledgemanagement
Resolved! Copy Attachment from RITM to SC Task on request submit and updates from portal.
Hi I want to copy attachment from RITM to SC Task. There are two scenario Attachment attached while submitting the requestAttachment attached by end user from portal (Updates to RITM). I have below AFTER BR on insert and it is working fine but not in...
Make a label appear if a condition is true
Hello, I am trying to create a solution to this scenario: In a form, there is a reference field that references the cmdb_ci_computer table. The user will enter their computer name in to the field, then I want that value to be used to check its age vi...
Resolved! Flow Designer: Populating a reference field from variable
I have created a record producer for users to create new vendors. The company name is a string variable in the record producer and it successfully creates a vendor record on the company table. However, I am running into trouble trying to create a ti...
