On a list, we have a few dot-walked fields. This resulted in 4 "short description" columns. How can we change the label of a dot-walked field? Example:table: time_cardcolumn: top_task.short_description, need to rename as "Project name"
Hi all, I have a simple requirement in Inbound action where I need to pick up the email address from email body and populate the Opened by field of the Request record.The email address in the body is a service now user and will have a record in sys_...
what does spokes reference in servicenow?.. how it works?. why it is used?
PROBLEM: Trying to debug issues on an instance I've inherited. This is on a custom portal (ie not the out of the box "sp" portal). We have a portal page for a record producer that is rendered via a widget cloned from SC Cat item. The issues include o...
Hi, When i am tring to create a catalog task through workflow getting an error Create a Task: org.mozilla.javascript.Wrapped ConversionError:The undefined value has no properties Any solutiion for this
Has anyone integrated ServiceNow CSM or other modules with C-CURE 9000 software? If so, what web services / APIs were available?
We currently are in a state where we don't have owners on articles and are not able to edit. We need to set ownership of each article. What have you found as far as pro/cons/gotchas with setup of ownership groups? Any recommendations on selecting gr...
In a background script editor, I successfully ran the following methods to cancel a Flow Designer workflow: var gpa = new sn_ph.GlideProcessAutomation('91dd1c84dbc73b849aab755a8c961993');gpa.cancel('manually cancelled'); My issue is that this method ...
Ahoy, I'd like to ask/search for someone who managed to has the instance's performance (available memory, number of processing nodes, etc.) upscaled. Our instance is suffering from low resources. The instance's performance is - judging by the perform...
Looking for a way to have a user fill out a Record Producer and then click submit to generate the record in a scoped application. Once the user hits submit we want the record to be created and have the user to remain on the Record Producer and keep c...
ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
Our Tenable integration is creating Unclassed Hardware records in the CMDB, currently the name is being populated with the NetBIOS information and we would prefer to have the DNS name instead. I am looking for some guidance on two things:1. Is there ...
I was wondering if anyone else has run into this issue once upgrading to San Diego. We noticed that if any of our users had the "tags" field added to their list view of the task table (for example My Work), that the cog (to add/remove fields), dropd...
I have a scoped application that that passes data to a MID Server to do some work. To do that work it is necessary to pass a custom password (stored in password2 field) through the ECC queue. The password is contained inside the payload of the ECC ou...
