Hi!We are having an issue with copy-paste functionality on additional comments and work notes from the Technical User Interface.When some user from our customer tries to use copy - paste feature on the activity tab, it does not work for them.I, as a ...
Hello all, I am new to ServiceNow and I am taking over administration of our company's instance. Right now, there is no one internally anymore that originally set this up. Currently, we are allowing any incoming domains to create a new user if one is...
Hi everyone, I'm using UI Builder to display / update a list on a page. I have a button that submits new information to an already existing record. I'm trying to update the list automatically after the information has been submitted, but I can't quit...
Where is the best place in ServiceNow to keep track of owned website domains. We have about 700 owned domain names for all of our external websites. These include many variations of our company names and products. Currently we are keeping track of th...
Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member. Note: As...
Hi In mac when user right clicks the menu shows browser option rather that service now list options. How to fix this? Snapshot attached. Thanks Srivatsa
Hi All,Could you please help with validating date with type (glide_date) in ServiceNow? this field only contains date value and not the date and time format?Script should validate the date automatically with respect to system/user date format.Kindly ...
Good day fellow SNow! I have a question on analytic reporting within SNOW. We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far? For MTTR I have the following configured: And I'm afraid...
I would like to be able to make a report with several conditions in the related lists, for example Incidents that do not have Accepted Cis and do not have Impacted Services/CIs.The problem is that I can only include one related list condition and I n...
Hey, I want to change the language of a portal, but not the whole instance.The case is that our instance is English by default, but we would like to change the default language of just one portal. Is this possible?
I am trying to populate the field 'SAD Assessment'(u_sad_assessment) with a value(suppose RASMT00100092) but it's not populating, it remains blank.This field is of simple reference type on table - sn_risk_advanced_risk_assessment_instance. Business R...
I wonder if anyone can assist. I have a catalog question that lists items from cmdb_ci_kubernetes_namespace table. But I want to restrict the items shown in the drop down box to just those records where the u_service column has value matching a servi...
Wanting to build a report or query or something to show a list of cmdb_ci_computer that has a particular software installed (i figured on conditioning off of manufacturer in order to get different versions captured) and wanted the output to have th...
No matter how advanced we get the trials and tribulations of mapping IT apples to apples is still a quandry. As the CMDB process owner I have operated under the notion of that which I have read regarding standing up and managing a CMDB - You do NOT w...
I have a table that extends task, with a workflow that triggers approval requests. I want to send a custom email notification for the approver. The one I created is triggered from the same event (approval.inserted) as the OOB notification for approva...
