Resolved! Add attachment flow designer RITM
HI all, I need to attach a file when the request is created, how can I do it? Kind regards.
Forum Posts
Using inbound REST api rate limit can we increase the rate limit to 1m requests per hour or is there an upper limit?
Using the API documentation, we created the REST api limit rules to increase the number of requests per hour to 1M. But if we start firing more concurrent requests, we are getting the 429 Too many requests. Checked the stats.do page also(given belo...
How to send CSV files in the REST step of the flow designer
Purpose I want to send a CSV file in the REST step of the flow designer. How to The CSV file is located in sys_attachment. (file type: text/csv) 「Get Attachments on Record」 to obtain CSV files. (See Captcha for details.) Send CSV file by specifying T...
Resolved! Add eye icon for count view for Portal widget
Hello there, Just wondering how would you show the eye icon for view count on a Widget portal - would this be scripted in the Body HTML template of the Widget? The eye icon shows on the Widget above but I can't seem to get it to show for the Widget b...
How to add a image in icon link widget in service portal
Hi All, We have a requirement where we need to add a background image in Icon link widget in Service Portal. I'm very new to Service Portal. Please find the below screenshot for your reference. In the below image you can find that for knowledge arti...
Company table records are added by Discovery
Issue: Discovery scans are pulling in Manufacturer from the CI's coming in, and adding a record on the company_core with the Manufacturer flag set to True. Any suggestion on how to stop this or turn off adding the new records to the company table.
Cannot grant Admin access?
Within my PDI, I created a user and tried to give this user Admin Role. I even tried to use the elevated privileges, but not able to do that. I even logged in as a System Admin but to no avail. I even access the sys_user_has_role table and tried to c...
Resolved! Lookup using list only showing sys_id
I have a catalog variable that is referencing the sys_user_has_role table. What I'm trying to accomplish is having a list that only includes ITIL users, so when I click on the lookup using icon, I want users to show. When I'm in the form and clic...
From the sys_hub_flow table and the sys_hub_action_type_definition table can I deactivate Flows, Sub Flows and Actions?
Since Flow Designer itself, has no way to deactivate sub flows or actions, I am wondering if you can SAFELY deactivate them from the sys_hub_action_type_definition table (Actions) & sys_hub_flow table (Flows and Sub Flows). I noticed that when I Deac...
Add nested Group by within list view
Ability to have more than one grouping on a single list view. i.e Group by Region + Group by City. At present you can only group one column at a time. Request is to have nested groups in the list view.
Resolved! How to create interaction between two interactive filters in Dashboard
Hello Community, How can I create interaction between two interactive filters in dashboard. Example : I have 2 interactive filters in a dashboard - Portfolio & Programs. So when I select a portfolio and then when I go to Programs it should show only...
Survey link comes up with 'Invalid URL' in Service portal when survey already is completed. Can this be changed to something like 'Survey already completed' instead?
One of our users has complained that they got an invalid URL error when they click on the survey link. Investigation shows that the survey has already been completed and this is possibly why. The URL link in the email connects to the service portal e...
Resolved! How to remove Menu 1, Menu 2 and Direct Action tabs in the header while creating a portal in App Engine Studio?
Hello All, I am creating a portal in App Engine Studio. I want to remove the menu1, menu2, direct action and report issue tabs which appear in the header of every portal. How to do that? I have attached the screen shot of the same.
Resolved! HIDE UI ACTION WITH REFRESHING PAGE
Hello Everyone!I would like to seek some advice regarding a UI action in the service portal. Currently, we have this UI action to cancel the request before the state changes to work in progress. If the state was changed to Work in progress from the b...
