Is it possible to just activate one of the plugin from this ITSM Roles group? Among the 4 plugins, we need only PM related plugin (mentioned below). Can we have only that activated in our instance?Plugin: ITSM Roles (com.snc.itsm.roles) Includes: ITS...
Hello, We have this requirement where we need to add/modify which fields are pulled from the Incident by default when the "Create Template" is selected and the form is loaded on the Agent Workspace.We would like to remove the "State" field for exampl...
I use both the PCR view of Story and the Agile Story view. the link in the email opens the story to my last used view. i cannot work with PCR stories when i have the Agile view set. it is kind of a pain to switch it back and forth, i was wondering if...
Hi All, I am trying to combine two Encoded queries with an Or condition, example: query 1 = 'element_id=' + converseRecord + '^valueLIKEhow^valueLIKEhelp'; query 2 ='element_id=' + converseRecord + '^valueLIKEwhat^valueLIKEissue'; gr1.addEncodedQuery...
Hello All, I'm attempting to use the same HTML href URL in the client script for the Confirm button. However, I am unable to obtain the record sys id. HTML link for RITM0022516 is <a ng-href="?id=approval&table=sysapproval_approver&sys_id={{::ap...
Hello, I have a flow which is triggered by the Service Catalog. Using the ootb action Get Catalog Variables. Then in the Catalog Task - genereted from the Create Catalog Task - Assignee will update variables. If I want then to operate on those variab...
I created a ATF to test change request risk assessment. Here are the steps: 1. Record Query2. Open an Existing Record 3. Clicked a UI action: Clicked UI action 'Risk Assessment' on 'change request' form 4. Set Component Values (Custom UI) I set all ...
Hi, I want to create a metric instance record but on specific condition. I have created one metric definition : Last assignment group for Incident table where type is script calculation. But I haven't written script on the script field. Rather I have...
Hi, I am having one customization to create approvals through business rule. I have created a change request through catalog task. That change request is having one custom field u_group_approver. This field needs to be filled on the basis of change t...
I'm very new to working with the flow designer so the answer to this is likely to be obvious to many of you. (I've been using workflows.) We're splitting one service catalog request item in two so I copied the flow someone else wrote for the original...
How do we wait for 60 days for example using flow deisgner?
Based on user location catalog variable option will change. have got location from script include but after that if else condition is not working properly. Any one condition works properly. Below is my script. Please help me with this
Hello everyone, I need help on how can I put several KB appears as Featured Articles in the Homepage of Service Portal? I don't have knowledge about Service Portal, HTML, CSS or Web Design. If someone could provide me steps on how to do it that would...
Oh Wow, it's been a very long day... Need help... How do I run some code AFTER the user has edited a related list, and maybe added 10 items and removed 500 items, all at once? I need to perform an action ONE TIME after all the records have been add...
I am looking for clarification regarding the behavior of transform maps when setting error flag to true. If I assign the value in an onBefore script, then the transform ends and all subsequent rows are left in "pending" state. If I assign the value i...
