Hi, I am trying to create a report from sys_audit table to access past data. The requirement is to create a report that shows me the ticket data in a specified timeframe that is either handled/touched by agent. I know reporting against sys_audit is n...
How to let some users only can see the worknotes in activity stream and others can see worknotes and comments
Does anyone have a suggestion on how to have different connections to the same SN instance in the same browser?
I have implemented MFA, but sometimes the initial registration screen for the authentication app, which should appear when users first log in, does not display. Upon investigation, it appears that if users have either an email address or a mobile pho...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
I am trying to figure out why the "Last 90 days" and the "Status History" sections of the system status is showing as green when there is a current (not ended) outage on a business service. For example, I have a degradation on SAP Human Resources wh...
Hi All,I have installed the CIO Dashboard and configured it. I have started all PA Data collection jobs but I still see this error in most of the reports 'Invalid configuration. Invalid value for group_by field: 4151c3f0df03310068c32df36bf26379. Cont...
Hi all,I was wondering if anyone here is aware of how many of the OOB agents are available? More precisely, the ones posted on the app library, are these all available yet? AI Gallery Home - AI Gallery
Is there a way to change the ownership of a visual task board? We have a scenario where a VTB's owner is no longer with the company, but the group still uses the VTB. We need to change the ownership to the manager of that team.
Hi Team,On my PDI I am able to view the RTE option under Data Sources. However, the same option is not available under the customer instance. Could you please let me know which plugin is responsible to activate this feature.Thanks,Raghu
When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!
Hi Community, Hope you are doing well. I am facing issue with fix script execution in prod environment. That is fix script got auto- cancelled with this message "Progress Controller was left in running state on startup" show progress workers logs...
I would like to know the steps to integrate ServiceNow with WhatsApp. If any document or reference screenshots would be helpful. If anything done on PDI let me know. What options do we have? How to do through WhatsApp Business API steps please?
In an application table when i am entering "Get Next Padded Number" into default value in dictionary for a number field i am getting an error like "Invalid Update reset to original".Please let me know how to use the auto increment feature for a numbe...
Hello, are there any guidelines for platform operation? Update plugins? Instance clone policies? Happy to send links. Best regards
