Hello everyone! I just need some suggestions on how to implement an enhancement to the kb_category page in Knowledge Portal. The idea is if there is an attachment to a specific article the attachment links will show up from kb_category page as well. ...
I'm trying to add a custom Icon to be used in the CI Class Manager but cannot seem to do it. According to the documentation found here, I need to add an image via System UI which I've done. However, I cannot make sense of the URL field I need to use ...
Hi, I'm having difficulty in being able to rename 2 columns that appear in a database view. Here's a simple example. I created as shown below, which is merely a join of the incident and problem tables. I'm just using this simple example he...
Is this possible to do inside the UI policy builder from the form builder? I see an "End User" option but I don't know if that means what I think it means. Trying to setup a policy on a field so that it is ONLY editable if the person looking at the f...
Hi, Catalog item - xyz,it contains 2 custom variables(choice list variables) and referring to 2 different tables , based on first variables it will show the second variables dropdown list, I am mentioning the reference variable table names below.1.ab...
Hello Team, I have some users complaining that their VTB doesn't update in real time when they make changes to the card. For example if the user resolves an INC on the VTB and the lane isn't set to show resolved cards then it should instantly be remo...
I have users who do not have an admin license view. Is there a way for them to search a term and download the search results into a .xls doc?
In an issue we're struggling to reproduce, we have seen several HR Cases recently which get set to Awaiting Acceptance but do not auto close in two business days, as expected once the HRI Case User Acceptance workflow timer has completed.On further i...
Hi All Looking to create a new user criteria so I can restrict visibility of a catalogue item I am building to just group managers. Any guidance appreciated as ever. Brad
Hi, I'm doing currency conversion using GlideCurrencyConverter. The amount is getting converted, I'm not sure how to retrieve the converted amount. var conv = new sn_currency.GlideCurrencyConverter('USD', 'INR'); conv.setAmount(1); gs.log(conv.conver...
I have been using the ServiceNow MCP to manage Knowledge Documents. Its biggest downside was the difficulty in showing images as they need to be attached. Using AI to generate knowledge documents would be greatly improved if mermaid diagrams were pos...
Integration Hub and now Automation Engine come with three tiers: Starter, Professional and Enterprise. Each tier comes with a number of transactions per year, respectively 1M, 3M and 6M. Then additional pack of transactions can be purchased. I have b...
I'm trying to convert the delivery_time field from a catalogue item to the number of seconds, but I'm going round in circles with GlideDuration and GlideDateTime values. I know the underlying storage of a GlideDuration object is either seconds or m...
Hi All, We have a requirement to rename the instance URL from https://<<clientname>>.service-now.com to their own domain name like https://<<clientname.com>>. How can we achieve this functionality and what would be the impact on Users and Notificatio...
i want to calculate the sum of the value in multi row variable set?below is the scriptfunction onSubmit() {//Type appropriate comment here, and begin script belowvar count = 0;var mrvsData = g_form.getValue("abcd"); //replace with mrvs internal name...
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