Whenever a kb article is checked out into DRAFT state, any user can now see the article and it has the word Draft beside the KB article number. If any edits are saved while the article is still in DRAFT state, the user can now see the edits too. I ha...
We require the "Desktop support" group to have access to RITMs belonging to catalog items of a specific category. We are trying to achieve this with ACL, but it hides all RITMs. Restrict access to RITM tickets and "Tasks included" Users in the group...
Hi Community, I am working on the notifications, as part of that I want to configure the Bell Icon which is on the top right side on Native UI, the requirement is.Let's say we have 2 user personas, 1, ADMIN 2, AGENT.1, Agent can only able to view the...
I have a couple of questions that I'd like clarification on and/or answered. 1. If i understand correctly, the KB Article Templates will created "Custom" Fields that need to be added to the OOB KB Article form. Is that correct? I think the underst...
Where do I create, edit or add new buttons in this part of Service Operations Workspace, screenshot below:
The below is my onSubmit client script I have written inside the MultiRow Variable set. My problem is after each selection and add I do not want duplicate records that is the user must select unique combination each time here my multirow variable set...
The approval page in Knowledge gets stuck during loading, specifically at the point where it shows “Summary of Item being approved.”The page is stuck loading every time for the kb article approval page only, which is preventing the summary of the ite...
Hi All, i am working on hrsd module so, the problem was we add added AI search widget which is inside topic content widget to esc portal when we searching there with name of request they were not coming up so we added all the knowledge and catalogs t...
Hello in Vendor Management workspace there are these 2 pages that have parameters in them simple list and kpi breakdown details. The simple list is used in when visualisation is clicked a client script was written OOTb.I referred to this 2 and create...
We have a use case where we need to upload over 4000 knowledge articles into ServiceNow. These articles are currently in Microsoft Word (.docx) format and need to be uploaded using a specific knowledge article template that we’ve already created.We e...
Hello there, Updated for Yokohama!For anyone who is struggling with your numbered or bulleted lists wrapping underneath the bullet/number instead of aligning with the words...I am using the same workaround that ServiceNow gave me back in Quebec when ...
I'm getting this error when trying to diagnose a missing approval issue: Does anyone know what this error means and how this could have happened?
Hi Experts, Looking for some assistance as I see no CI being referenced in the Discovery Status record for vCenters. See below screenshot for developing better understanding of the issue. Can someone please help me troubleshoot this as what could be...
Hello Community, Hope one of you can assist. We are trying to set up the Microsoft Azure AD Spoke so that we can add & remove users from groups in Azure. Seems simple right? Our Cybersecurity Team will not grant me Directory.ReadWrite.All as they...
