I have an unusual problem, I need to generate a unique count of users with devices assigned. On the face of it this is simply a distinct count of the assigned_to field on the cmdb_ci table, However irrespective of whether I use the distinct count fun...
Hi, I have a "Approval-User" activity in my workflow. How do I get the sys_id of the approval record that this activity creates? Thank You!
Hello,How can we add mouse hover message on Service portal widget?Thanks in advance
I am trying to use OOB "SN Desktop Filter Widget" in Service Portal by creating clone of it, name as "SGAS Desktop Filter". Also passed table name and initial query in Server script and when I click on "Run" button of filter, nothing happened.I under...
Hi, I have a requirement where I need to reach out to a zip folder from a URL similar to: https://example.com:443/folder.zip This zip contains several folders and I need to get these folder names into a table in ServiceNow. I have created a data so...
Hi Experts, I want to make a rest message call from third party where we can only retrieve 200 records at a time. They have 2000 records in total. My concern is how to paginate the url mutliple times when calling the rest API by scheduled job. Ex: ...
Hello, EDIT: Original question was "How to hide KB article comments in portal view". I managed to hide the comments of other users in Portal but I need to do this for ITIL/Self Service view as well AND knowledge admins should view all comments. W...
Hi, I am currently setting up Agent Workspace and Agent Chat in my instance, and it's basically almost fully setup. I am having an issue with how interactions are provided to agents which seems to be a known issue that's been fixed in New York. Our ...
What does the value of the ' Updates' field represent and when does it get updated?
I enabled document viewer for Incident. I'm able to preview documents from the regular view. I get the following message when viewing various doc types (pdf, excel, docx, doc). I couldnt find a straight answer in the documentation.
Is there a configuration now that will allow preview of PDF files in the Agent Workspace? I am currently getting this error when viewing a PDF:
Hi Community, Is there a way to set a REQ/RITM/Task to a P.2 depending on the catalogue item the REQ was created off of without using any scripting? Preferably without a business rule too but not a problem if I'll be required to use one. Many T...
Change tickets are created from record producer. User attaches a word doc and that carries to the change ticket. User must not be able to edit/remove the attached file on change ticket. This is only on some change requests. How to do this?
Hello! I'm working on creating a custom widget that displays certain catalog items in a grid of 4 columns and two rows.This picture I saw is my inspiration: I have the grid and tabs but for some reason my bootstrap columns do not have the default 30...
Hey guys, does someone also face a problem with their badges on NowCreator profile? I cannot see any of mine there, even though I earned quite a few. Thanks!
