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Resolved! How can I customize the service portal login page with two different images in two different containers?

 I added an image in each container but it doesn't show correctly when previewing it.  I'm attaching an image on the edit page and the preview page.  I can't get the bottom image to display to the bottom of the page. On Container 1 (top), the width i...

lfaucher by Tera Contributor
  • 3222 Views
  • 13 replies
  • 1 helpfuls

Resolved! Guided Tours on Agent Workspace

Hi, I was curious if anyone had ever tried to create a guided tour with Agent Workspace? I look through the Standard UI's and custom starting pages and it's not working so just looking for any guidance. 

Ryan R_ by Tera Contributor
  • 1736 Views
  • 1 replies
  • 3 helpfuls

Resolved! How to hide some incident tickets from global or any search?

We have some security Incidents classified by category. These Incidents must be searchable only for user with "security_incidents" role. I was able to control these from the Incident List view. But I do not know how to hide them from the search on to...

Community Alums by Community Alums  
  • 1827 Views
  • 6 replies
  • 2 helpfuls

Resolved! Dependent Fields in Record Producer

I am trying to create a record producer for the dmn_demand table. The field 'type' is dependent on 'category' and through a number of iterations of trying to mimic what people have done on incident record producers with category/subcategory I have th...

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Resolved! What can I use to brand all emails / notifications ?

Hi everyone, I create an email design for my company and we wanna use it for all of our emails. Is there a way to have the design template somewhere and call it for different notifications?  Right now if I use a template in a Notification and I add c...

Merle by Giga Contributor
  • 2830 Views
  • 6 replies
  • 3 helpfuls

Resolved! Orchestration - PowerShell target host

I'm trying to determine what value (server name) goes into the Target host field in a PowerShell activity.  I've read several responses in the community and also the Orchestration Tips and Tricks but my results don't seem to match what is mentioned i...

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jwl by Tera Contributor
  • 4414 Views
  • 9 replies
  • 0 helpfuls

Email Notification on parent table

Hi experts, How to send email notification on Parent table when child tables' record is updated/inserted. I created an email notification on parent table, but it doesn't work triggering records are updated/inserted on child tables. I want to use Noti...

Mutsumi by Kilo Contributor
  • 2534 Views
  • 8 replies
  • 0 helpfuls

Resolved! I am unable to install mid server

I am unable to install mid server, On my home laptop I have servicenow instance for practice, I have created a mid server user "miduser" and pwd "miduser123". when i am clicking on Jakarta mid server installer then it is asking the URL,mid server use...

kumaraj by Kilo Sage
  • 10331 Views
  • 17 replies
  • 3 helpfuls