Resolved! How can I add more icons to the glyph library
Hi there I want to add company specific icons into the glyph list in ServiceNow. How can I do this please?
Forum Posts
Resolved! How to restrict incidents visible based on user role in service now?
if the incident state field value is resolved then that records only visible for particular users based on the role. can anyone please help me with this... thanks, upendar
Resolved! UI Builder - Form fields component
Hi everyone, I'm using a Form fields component to display the content of a record. The fields are of course editable. My question is, after editing the fields, how do I save the new data / update the record? I imagine I'd have to use a button compone...
Resolved! Agent Chat in Service Portal without Virtual Agent
Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...
How to compare values in same column from different Records in a particular table.
We want to compare values from the particular Fields in all the records of a particular table. Like in the Normal incident table we want to compare the values from Service, Service offering and configuration item as highlighted below on all the recor...
Resolved! Is there any easy way for exporting and importing a Service Catalog Item with the complete fields and scripting?
Hi Experts,I am looking for a easy way for exporting and importing a Service Catalog Item from one instance to another.Exporting each and every field and scripts with variables sets seems to be a very difficult process.Is there any one short step to ...
Resolved! Column Level Encryption vs Platform Level Encryption differences
As we are all aware that "Column Level Encryption (CLE) is replaced by Platform Encryption" However customer still has a choice to either go with Column Level Encryption (CLE) or Platform encryption (PE). can anyone please share primarily differenc...
Resolved! How to hide the column values on a reference field of a form?
Hello everyone, a pleasre to meet you all. On the reference field when use the user_name to search a user appears first the values of the column name of the sys_user's table. So, when choose that user, it sets on the name and not the user_name that ...
Resolved! Date comparsion and validation within Catalog Items.
Hi guys, I'm hoping someone can help me with this as I've been hitting my head against a brick wall all day. I have a Catalog Item with start and end date variables (sDate and endD), both of which are Date type variables. What we need is a validati...
Resolved! How to apply Service Level Agreement to specific Service Catalog Items
I am looking over Service Level Agreements and something that stands out to me is the following. I do not see a way to apply a Service Level Agreement to a specific service catalog item. I see that you can apply an SLA to a table. Is anyone aware of ...
Reverting from List V3 to List V2
Hi All, When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2. List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are st...
Is there a way to automatically apply a pre-defined checklist template to an incident or task (or group of them) based on the substate?
I am looking for a way to automatically apply a pre-defined checklist template to an incident or service catalog task when a specific substate is selected. We do QA on random incidents and tasks, and the substate determines which incidents and requ...
Agent Workspace - Track Time Worked
Hi All, I have a requirement that “Time worked” is automatically tracked in ServiceNow.We make use of the “Time card management (com.snc.time_card)” plugin and that is working for us.The Time worked field has a counter that acts like a stopwatch for ...
Slack Integration using Slash command
I am trying to achieve an integration with slack using slash commands such that based on the command and params passed with the slash command from slack I can perform actions in servicenow. However, when I execute the command, I am getting the error:...
How I made an image radio list
I've searched high and low on these forums and the internet and haven't found a way to create a radio button list (multiple choice) with images next to the radios. I just spend the past hour making this, and wanted to share my solution with the world...
