Resolved! Set 1 article to appear in multiple knowledge bases
Is it possible to set one (1) article to appear in multiple knowledge bases without re-creating that article on the other knowledge bases?If yes, how do we do this?
Forum Posts
Resolved! How to copy a table (with data and without data) within the same application/db/instance?
Hi! How do we copy a table? (identical everything (except name/sys_id, of course) in the same db/instance)How do we clone a new empty table with the same schema/definitions/etc. as an existing table but no records? Cheers, --Jorge
Resolved! When to use Data Source / Transforms instead of Flow Designer/Integration Hub
With integrations we have in place we have been using Data Source and Transformations for importing data from an external database. We are now purchasing Integration Hub. Trying to figure out, When is it better to use Flow Designer with Integration...
How to remove default "waiting for approval" stage
Community,How do you eliminate the first and last default stages (Waiting for Approval and Completed) when requesting an item via the Service Catalog. I created an execution plan with only 2 stages but when I request this item, there are four stage...
Reference variable is showing created time instead of record name
I have variable which is referencing to the group member table and on the platform, it is showing the user name, user email and user id as configured but the same is not working on portal. When I try to select user, it is showing the created time ins...
Resolved! Refresh Agent Workspace Tab
Is there a way to refresh agent workspace tab? I have looked onto other questions is community which provide location.reload option. But that refreshes the browser window. I just want to refresh the tab or a record in workspace. Is there any way to d...
How to load iframe on Agent workspace?
Hi Experts, I am trying to load iframe in agent workspace forms but no luck so far. Does anyone have experience in doing the same? Thanks Abhishek
How to add comments to an approval from the workflow
I have a workflow with 3 different group approvals, so 1-3 approval activities could be sent for the RITM depending on the variable answers. Is there a way to get the approval activity to add a comment to the approvals for that specific activity? I h...
Field Decorator to open List or UI page
Hi All In agent workspace you can add a field decorator to a field in workspace, similar to adding a macro to a field natively. However the documentation is sparse in ServiceNow docs. Has anyone got any experience on creating them? Basically trying t...
Creating Notification Action in Flow Designer
Hello: I understand that a custom action needs to be created for using the Notification step within a flow. I am trying to configure the customer action but it does not seem to be intuitive to me. The Notification field is mandatory but the table f...
Go-Live preparation
Hi,What is your go-live preparation? Do you use a specific checklist you follow?Any best practice documentation I can review and follow?Thank you.
Send SMS action for Flow Designer
Has anyone had success with the 'Send SMS' action on Flow designer? Keep getting the below error when it executes. Tried dragging the pill for user field, made sure the user has email and mobile phone field populated with valid numbers, inserted a nu...
Resolved! Role that doesn't require a subscription still shows in subscription management
I have roles that do not require a subscription (they just decide which widgets are visible to a user in the portal). For some reason users who have been assigned this role show up under User Subscriptions for one of my licenses. The source says "Sys...
Resolved! Scroll down to related list (UI Action)
Hi folks I want to have a Button (UI Action) which scrolls down to the related list.This isn't working....any ideas :-D? This button "Scroll down" should scroll down to the related lists To this related list "Taskana Incident Tasks"
tasks assignment to groups
All the benefits of assigning tasks to groups rather than an individual user.
