We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB articles and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Con...
Hello - I started to receive emails from users saying their approvals/rejects for specific requests are not being processed via email. They get a bounce back that says: The approval for "Requested Item: RITM0012305" failed because the approval respon...
I'm explorering the posibilities to use the integration HUB to automate some of our servicedesk tasks. One of the most used tasks in service requests is adding a user to a group in Entra ID. The Entra ID spoke makes it easy to automate. But, we serve...
In MIMP, Hourly Update notifications to stake holders are being sent as separate emails currently, but I want to sent as single mail thread from start to end. How should I configure this.
We are looking into using Managed Documents as a repository for files that are attached to knowledge articles. We currently use a SharePoint as a file repository and like the idea of keeping everything in ServiceNow but we don't want to recreate the ...
We have a requirements to auto assign a Ticket to a specific Group member based on email containing some words. How can we achieve it?
In my personal instance , after I logged in at platform ,below page is default displayed. but,I would like to achieve that one customize dashboard default displayed after I logged in at platform. Does anyone have solution can achieve this requirement...
Hello All, I have a few interview questions. Could someone please provide answers to them? Questions:1. Explain what is CI lookup role, How can we make it more efficient with less hardware?2. How can we reduce unmatched data when an integration exist...
Hi Community, In the flow designer, I would like to pass the 'encoded query' as condition whenever I use the "Look Up Records" action on the Incident table. I used the toggle to use the scripting for condition/filter and added the following script "...
I'm working with the CSM workspace with UI Builder, I'm changing the state from code but the workspace UI actions don't update, the field state update correctly but the UI Actions don't. There is any to force the workspace to reload without reloading...
Hi, I have a client script that looks if someone is active or not. If they are no longer active it will display the username in the field in red text. This gives a nice easy visual to see which records need updating if/when a user leaves the compan...
How can we show the process flow formatter in custom workspace record pageIts available in native view but since thats not supported in workspace and i tried using the stepper but didnt had much success?
i have a UI page, where i am using jelly statement (below is the code) along with some hidden fields,<div class="modal-body"> <p style="font-size: 16px;padding: 0px;margin: 0px;">Click Yes to set the following CIs to non-operational.</p> ...
Hi ServiceNow community,I got the requirement to integrate a OIDC IdP that provides the possibility during the authentication process to select an other person or organization for which this user should act as / on behalf of. The authenticating perso...
I tried using the S3 Spoke in a Developer Instance, but I couldn’t find this app in the Application Manager.I also activated the IntegrationHub Enterprise plugin in the developer management interface under "Activate Plugin," but the S3 Spoke still do...
