Hi CommunityWe want to enable live agent chat for now assist in virtual agent.Kindly let me know the process or configuration to enable live agent for now assist in VA ?We are using OOTB now assist in VA bot, and want to enable live agent chat for th...
Hello,I have installed Continual Improvement Management (com.sn_cim) Plugin its written that when the plugin is installed the dashboard 'Continual Improvement' will automatically come but its not visible.
Approval workflows are a cornerstone of ServiceNow's capabilities, empowering organizations to automate and streamline their processes. Whether you are working on incident management, change management, or custom applications, having a well-defined a...
While configuring connection with inbound I'm getting this error "Ignoring inbound email where sender is SMTP user:" and my mails are going in ignored state.Can someone help me in this. How can I resolve this issue
As everyone knows, @ mention notifications in work notes and additional comments fields trigger live_notification records to be inserted, which then trigger OOTB email notifications to the @ mentioned user to let them know that they've been mentioned...
Our team has been tasked to create an assessment for our business applications. For now, we are trying to create assessments for the person in the "Managed by" field to take, against their financially significant application. This will be an on d...
For Version Xanadu, but applies to any version. I noticed that the table 'sys_physical_table_stats' is not listed in the documentation CMDB tables descriptions. Is this the result of poor documentation or is there a larger list of tables and descript...
I've testing out the Guided Setup Zing to AI Search migration tool in our Sandbox environment, and have successfully converted the out of the box workspaces, like Service Operations Workspace and Agent workspace.However, our organization also has cus...
Can anyone tell me basics, what are the best practices to keep in mind before the first ITOM implementation project? Including how can we manage update sets for setting up MID servers?
I want to disable the out of the box topic called Provide Feedback, but it is read only. It is not used in our Default chat experience, but somehow still appears in our Virtual Agent topic list on the Service Portal.I have tried following this KB but...
If we see here for csm/fsm workspace i can delete my list options. I have a custom workspace where i am unable to find the same options, can anyone help me where i can configure the ger icon menu items. so basically i want to delete and rename the my...
in change form inline editing of begin and end date is not editable even with admin role
Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" button...
I need to automate some Distribution List tasks via ServiceNow however given the minimal work, the cost for the IntegrationHub module will not be approved internally.I have PowerShell scripts that can do all I need and flow designer plan in place how...