Nudges and Stuck Workflows
I have a workflow that seems to occasionally get stuck and needs a "nudge" to resume.Does anyone have any insight as to why this might happen intermittently?
Forum Posts
Resolved! Messages not printing to the Console Log
While debugging a Service Portal widget server script, I placed several console.log statements in the code to examine variable values through a loop. There should have been 48 items printed to the console, but only a few showed up.So I pulled the sys...
How to exclude cmdb data when cloning?
Hi, Before we begin the process of an upgrade, we would like to clone our PROD instance to our DEV and I'm wondering if anyone knows how can we effectively exclude cmdb data from copying over. The last time we did this, we excluded "cmdb*" and we sti...
Resolved! add Panel or change rows bg-color on service portal
Hello,Do you know how i can add panel or change column/row color on service portal designer? I add a container with 3 colomns and i use icon-link but i need to change the background color for the rows not for the container.I have this:but i want some...
Where can i find and edit the link for User Profile page in service portal Header Menu
I am creating a new User profile page. Where can I replace oob link with the custom page link.
Why is auditing disabled on most of the Asset fields?
We've been stung in the past by changes to asset data being changed, and the change wasn't audited or added to the record's history.By default, it looks like 61 of the 92 or so fields in the Asset Register (alm_*) tables have auditing disabled on the...
sc task is not being created
Hi community,I have a workflow on request item table that just create a sc task when an item is requested. The default stage workflow is defined to "waiting for approval" on the stage field on the sc_req_item table. I modified the default workflow s...
Move Dashboard from test to prod
Hi All,i tried the steps from Trying to move a PA Dashboard from dev to test via update set. How does the "pa dashboard" itself get added to the updat… i didn't find anything under sys_grid_canvas.list so i just skipped step 7.7. and committed u...
Resolved! LDAPProbeError with LDAP MID server configuration yet manually testing the connection works.
When viewing System LDAP > LDAP Servers the related link for "Test Connection" comes back as "Connected Successfully", and we are able to browse any OU definitions yet the MID server LDAP probe fails.Has anyone seen this before? It is really...
Resolved! Meta tags (keywords for searching) are case sensitive if separated by commas
Hi All,I have noticed this issue and I am unsure if this is a bug or a rule.This happens If I create KB article and add meta tags separated by commas. Then I can only find the created KB article if using the exact typing as it is in Meta Tags field.H...
Resolved! How do i take a date field, add 5 years, then put answer in a new field?
I've got an Asset table with a Purchase Date field.I need to add a new field called Lifecycle Expiration.I then need to take the Purchase Date, add 5 years, then put that date in the Lifecycle field (read only field).How do i do this?
Default homepage for new users
When a new user is added to the system, and they first login, if they have the itil role, they are brought to the ITIL Homepage.I want to leave the ITIL Homepage alone, but change the default page new users with itil get.How can i specify a system wi...
Autosave for KB article creation forms
By default, the text editor or the article creation forms in Service-Now does not offer auto-save feature. One of our users encountered a problem wherein he was drafting his article and the browser crashed.To improve user experience, we want to add A...
sys_template.read ACL not allowing users to read
I'm tearing my hair out over this one.I want to allow users access to templates based on User Criteria. To accomplish this, I've created a script include that evaluates whether a user belongs to a specific user criteria. The constructor takes a user_...
Resolved! WorkflowCatalog Task: dynamic assignment group based on variable choices
Hi guys,I'd like to send a catalog task to a dynamic assignment group based on choices made by the user a the catalog task ?What script should I use ?Example :Variable "TEST : A or B or CGroups Group_A or Group_B or Group_Cif variable chosen by user ...