I have a notification that is sending out a duplicate email every time the caller sends in an email. There is the native inbound rule that looks for incoming emails and matches it to the incident and updates the activity log with "Email Received." Th...
I've started using Flow Designer as per the Fundamentals course recommendations, but I've seen a few places suggesting all flows should be created within an application scope and not global. Would anyone care to expand what the advantages are for thi...
How to delete multiple records in servicenow table using REST API
How many Mid Servers do I need to set up for discovering 2 data centers. One local DC and one remote DC about 20 miles away. And 2 cloud environments - both AWS and Azure cloud?
Hello, so i wrote a custom action in flow designer which queries a data record. After that a lot of data verifications regarding the given record are done. I have used the script section for action outputs but it seems that platform does not accept t...
Hi All,I want to add a file upload field to a catalog element which is part of a order guide..Therefore, I decided to create a iframe UI Page which redirects to another catalog element which has the upload field as variable..I'm using an iFrame becau...
Background I went to a new client and I was searching for any dictionary entry that references a particular table. I was surprised to see that they'd apparently defined a dictionary entry with the same name on all of the classes in their CMDB. I open...
Hello all. Madrid, on-premise. In cmdb_ci_appl i have 'model_id' field. The field is empty om form but is in. Also if i push the button i see information about this application. Configure dictionary: I have this bug on PROD, but on DEV instance ...
Hello, Under Related lists module, i am unable to see the OOB related lists for incident like Task sla, incident->parent incident and other Related list and i am selecting the view as default but no luck, can anyone suggest me how to find them. Thank...
I created an Order Guide and the Order Guide created as desired the RITM's with their appropriate workflows. All RITMs require, in this case, approvals (actually two, the department manager and then C-Level) and I want to avoid that the managers are ...
During NewYork upgrade, Healthscan returned DOM Manipulation error for the following Catalog Client Script at line 8: function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } //Type appropriate comme...
Hello, I am new to ServiceNow and Angular. How can I hide a <div> on a widget through the portal? I am able to not populate info to the <div>, but it just adds a big blank space. what I have is: <div ng-if="!c.data.accounting" ng-bind-html="c.data.ma...
Can we use Integration Hub to integrate ServiceNow with Zephyr? We would like to get test execution and other details(test cases etc.) from Zephyr. Please let us know if this integration is possible through REST API. If it is, please share the steps....
I have one scoped application where I have written some code in a script-include like below: var gr = new GlideRecord('my_table'); gr.getValue('some_column'); I'm getting error like: JavaException: com.glide.script.fencing.MethodNotAllowedException: ...
Anyone here with input on how to have friendly name for a CI and the standard "technical" [name] for a CI? I'm looking for a way so that users can create an incident just like OOB CI, but also for CIs with a friendly name. I know there is a table ca...
