Resolved! Change requests state is closed but active = true
I have many, many change requests whose state is closed yet active = true. Can the active be made to false?
Forum Posts
How to add an url in email notifications?
Hi,Please suggest me how to add a URL in notifications.
Resolved! Is there a way to determine what tables we are using and if so can we get the schema maps for the tables?
Is there a way to determine what tables we are using and if so can we get the schema maps for the tables? I know I can go to individual tables and click "Show Schema Map" but I was wondering if there are any other options. Thanks.
Survey inside Service Portal Page
Hello Experts,I have a requirement to list the number of Surveys to be taken by the logged in user on the Header part of Service Portal. Please refer the below picture.I have modified the OOB Header menu with the new menu item which brings all the pe...
Service Portal - Knowledge ratings
Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing upThey are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appea...
Unable to find table: homepage_grid
I am having an issue with an OOB homepage in all our environments (dev, test, prod); trying to open Web API Usage Overview.An error message appears when opening them claiming "Unable to find table: homepage_grid"This issue has been noted before in th...
How to get Language Switch's displayed languages translated ?
1 - Symptoms/Behavior : Can't translate the language choosen by the widget "language switch" without altering the sys_languages table. Can't duplicate the sys_language table to have french labels either. Can't translate the sys_languages table's lang...
Importing CSV Manually
I am attempting to import CSV manually and am having trouble. I will eventually want to do a scheduled import but I figured for the time being I will create a transform map and test it out manually. I have used the import set application a lot import...
Create multiple tasks for one catalog item
Hi,I have created a catalog item which has a list variable. This list variable is used to select users from the user table.What I am trying to achieve: when the RITM gets approved, it should create a task for each user in the list variable.Attempts d...
Resolved! on submit client script to validate if the hours greater than 24
Hello I need some help in writing the onsubmit client script ,thanks in advance Requirement is if the user enters greater than 24 in hrs field it should not allow the user to save the value and should throw an error the on submit script which i tri...
How to add a new closed state
We added a state value to the Problem table with a value of 2 that we need to have close/inactivate the problem record.I created a before update business rule that sets active = true but something is preventing that change from happening.I have a lin...
Resolved! reverting changes in an update set
Hi all,is it possible to simply take an update set (and all the changes made in it) and basically throw it away? I was given some requirements and got started in an update set on our DEV instance. Now those requirements are being canceled, but I'...
Scripted Filters in Scoped Applications
Here's what I want to do: Setup a definition in the CAB Workbench tool that shows me all the High Risk CRQs that are Pending Approval from the CAB. We don't have a specific status for this, or any flag on the record that indicates that the CAB appr...
addJoinQuery method in GlideRecord
can any one explain that method ?what will you get result over the this code and explain this code?var prob = new GlideRecord('problem');prob.addJoinQuery('incident');prob.query();
Resolved! Multiple Approvers
My question is, HOW do I add an approver without having to manually create multiple fields for the workflow to trigger off of for the dozen offices that have to approve one request? I'm missing a step. The form or variable will be but only three ques...