I am working on a Create User flow using flow designer with the Azure AD spoke (though this question is really for any flow that involves this kind of use case). Given a string (person name) input, I need to create a user. Simple enough, but I need...
As part of our initial roll-out of ServiceNow we are launching the KM module. We have our initial requirements gathering session in a couple of weeks with our implementation partner. We don't currently have a KB but like most organizations we hav...
I have an email script that checks the current logged in user's role and then generates a link based on the role. If the user has sn_hr_core.basic role, the user will be redirected to the native view HR case. If the user is an ESS user(No itil or HR...
Under the 'Who will receive' tab of an email notification, I have added a group email address in the Users field. This is not an actual user that is picked from the lookup, this is just an email address that is typed in the email box field below the ...
We are using Service Now to deal with incoming customer incidents as well as internal problems and changes. The URL for both the internal portal and the external customer service portal is <instancename>.service-now.com. We want to change this so tha...
Does anyone out there have any insight to the following Virtual Agent questions? I've been conversing with ServiceNow today, and have not yet found a resolution to any of these issues. 1. How can we force ALL conversations to use a default topic? We ...
Hi everyone, I am just starting out to learn about the platform and I need a bit of help. Can anyone tell me how to mask a part of a field for certain users. Example: If an User inputs his card number (1111-2222-3333-4444), I want to make it so t...
Hi all,I'm kind of new developing in SN.I need to find a way to make read-only the text box of the date variable so force the end user to use the calendar (datepicker) to select the date in Service Portal.The image is from the standard UI. The text b...
Hi All, I have a requirement to download an attachment from multiple records in zip file. I have seen the ServiceNow guru solution but that solution is no more working in New York. As the processor is depreciated hence we cant use that solution any...
Hi,I am having issues when users login using side_door.do. They are redirected to the ITIL homepage (nav_to.do?uri=/side_door.do) and the homepage contains a Page not found error as I am already logged in. To resolve this error I am trying to re-dire...
Hi there, After importing our end user knowledge base into our Test environment, the articles are now un-editable for some reason. These artcles were exported from our Test environment, and then we refreshed our Test from Prod. I then imported the...
HI community We are integrating our Purchase order system to the 3rd party vendor . We need to be able to track the status of our orders . The vendor wants us to publish an API which can take their JSON input and update the status and other relevant ...
Greetings, We are in need of a field to denote whether a user is an employee, consultant, someone from a staffing agent or an auditor. This thread talks about a field called "employee type": https://community.servicenow.com/community?id=community_qu...
Is there a way to set a persona for the service portal? (Role/persona-driven – i.e. show only relevant content for each persona)
I'm experiencing errors when run Click a UI Action in a ATF test. I have tried to recreate the step but without success. Anyone have any idea why i'm getting the following error: This step failed because the client error 'Error: [$parse:syntax] http:...
