How can you change the author of a knowledge article?
Some of the original authors of a knowledge article are no longer with us. How can we change the value for that field?
Forum Posts
Generate multiple records based on list collector variable
Can someone please assit on this. I have table newly created called "x_pgpl2_visitor_re_visitor_registration", i have created the new record producer and have used one variable as "list collector" I have created the workflow and have added the run sc...
Make all fields read-only on Incident State: resolved
Hello All, I want to make all fields read-only when incident is resolved. I tried in diff ways. but not working. even I have tried client Script & UI actions. no Luck. Please find my Client script code: function onSubmit() { var currState = g_form.g...
Resolved! How do I set a duration field as a calculated field?
I have added a new date/time field on the Problem table that gets set to the current date & time when our Root Cause field gets populated (u_root_cause_entered). I also have a duration field that I want to be calculated using the Calculation D...
Resolved! Need guidance on how I can configure one specific node ( sys_cluster_state) to be dedicated for processing Web Servi
Recently we turned on some integration with an external application. This app is doing a lot of REST API calls to our tables... We want to figure out how can we dedicate specific nodes only for processing those calls and do not affect users
How to use dynamic filters on modules
Hey,I want to add a custom filter on a module.I'm using a dumb example just to see how it works, but I feel that I'm not understanding the concept well.I created the following script include (dumb example as I said before):so that it will return the ...
vtb table access
I would like to provide a user access to Servicenow tables vtb_card and vtb_lane. Reason: these tables contains meta information about cards / ptasks which he needs to produce reports and dashboards. Currently when he is trying to create a report he ...
To delete the records from Target table during Transform mapping
Hi All, I have a scenario. Can anyone please help ! In the Source excel sheet, I have 100 records (Coalesce used) to insert it for the very first time. Second day, I have only first 50 records to be updated which is already sourced the previous day. ...
Unable to create Choices from Scoped Application
HI All,I have a scoped application and a Record producer. Record producer creates a choice in a choice in a field which is coming from choice table. To update that choice in choice table i have written producer script (The script works fine when i tr...
Resolved! Configuring an API Key for an Outbound REST Message
I'm new to ServiceNow and currently trying to configure an outgoing REST message for the first time. I'm checking out https://currency-exchange.p.mashape.com/exchange and have already obtained my API key. The problem is, how will I configure the API ...
Resolved! Is there a way to audit a user's activity in ServiceNow by date?
I need to see what a user did to delete records in ServiceNow ... is there a way that I can do an audit based on his name or user ID?
Resolved! Customize the Date picker to select Month and Year only
Customize the date picker to display on Month/Year only. Once the user selects the Month and year, value should be stored something like Oct-2019, Nov- 2019. Something like below to select only Month and Year (without date).
Resolved! Remote Instance definition user account
Hi, For defining a Remote Instance, we will have to use a user account, what is that account? Do we have to create an account especially for that with admin roles?
Resolved! How to automatically create a scrum task using Flow Designer when a new Agile 2.0 story is created
Hello, I am using Madrid and wanted to create a Flow using Flow Designer to automatically create scrum tasks for a story only when the previous tasks = Complete. I did the following steps: created the trigger for when a story is created on the rm_sto...
Service Portal vs Platform UI vs Service Catalog
Hi all, I have been building a ServiceNow using Now platform and its UI. Realized that a better UI/UX can be delivered using Service Catalog / Service Portal. Can anyone recommend if there are best practices in terms of when to use Platform UI vs Se...
