"Explore Our Knowledge Bases" to Expand "Show All" by Default
We would like to set our Knowledge Portal to auto expand the "Show All" for our knowledge bases. Is there a property that can make this change?
Forum Posts
What are Extensions in - GlideScriptedExtensionPoint ?
Hi All, I just wanted to understand what does the method getExtensions returns in the GlideScriptedExtensionPoint? Why the methods defined in the extension point has to run N number of times (Extensions)? For example: var eps = new GlideScriptedExt...
Ability to Hide the third tab Summary option on the SC Order Guide widget
Hello! I am working on a custom workflow, order guide that involves allowing users to book travel and items through a travel coordinator through ServiceNOW. We decided to use an order guide to fulfill this request. Unfortunately, the prices of thes...
Resolved! How to Get search results with contains for Reference field .
NOTE :- When I use " * " in reference field it is populate Results but for Without " * " its not . how can I get Same results without * , Thank you. I I I I used following 2 Approach But both are Failed. Approach 1 ) attribute in reference fie...
Resolved! Set Priority via AI
I have a usecase that an email will create, an incident and based on the short description and description. Based on some AI mechanism. Can someone help me understand what AI mechanism we can use to achieve the same.
Resolved! How might I transfer Service Catalog Item Icons/Images from Dev -> Test?
Morning all,I'm looking for some advice on what the best method would be for transferring Service Catalog Item Icons/Images from Dev -> Test. We are running the Fuji release and have built ~55 items that each have an icon associated with them. The pr...
Can we inactivate OOB Page variant in UI Builder
Hi folk, I have a requirement to hide a page variant as per role/group i am unable to add audience in the OOB, so i duplicated it, now i want to inactivate OOB, any idea/thoughts. Any help appriciated, Thanks advance.
Formatting Survey Questions into a single row
We're creating a survey. One of the questions is a net promoter score so scored from 0 to 10. Ideally I would like to have icons but ServiceNow forces the image size to be 64x64px. This results in it being over several lines; (Ideally I'd like this ...
Plugin updates
Hi team, how can we check or build report to check if update of plugin is available.If it's available, we can see on dashboard in which i can add the above report but i can find any table with this kind of data. Anyone has any input on it
Can you help me answer this CSA question?
What controls the publishing and retiring process for knowledge articles? · A. Approval Policies · B. Approval Definitions · C. Workflow Designer · D. Workflows · E. State Lifecycle
Inbound email action where I have multiple sheets in excel
Hi All, I have a requirement where I have to load the data by using inbound email action and the excel file contains multiple sheets and each sheet refers to different import set tables. can someone please help me in this
remove selected list collector values
Hi SN Expert,On selection of a field (select box), list collector data gets populated. But the right bucket data doesn't get cleared. I am using the below script which works fine but doesn't support on JavaScript browser console (error: There is a Ja...
ITSM Interview Questions
1) How would you design a system where two different flows should never update the same record at the same time?2)You need to trigger different flows from a single catalog item based on user department. How do you structure it without duplicating flo...
"Show the user-entered description of the catalog item in the 'My Requests page of employee center
"Update the title of REQ (Request) records to use the user-entered short description for certain catalog items. I expect functionality similar to how the Incident short description appears under the Request in the 'My Requests' tab.
Resolved! Is there a way of getting a list of plugins which require an update in LIST view?
Hi, I am hoping to have some sort of alert which can alert me when a plugin is available for an update. I know that this can be viewed from the plugins page, but this UI means that you have to visit this page manually. Is there a list view of the sam...