Hi everyone,I used "Ticket Conversation" widget in the Ticket Form on Service PortalIt is all OOTBWhen a user add an attachment to an Incident, no notification on ITIL user are triggered, nor Business RuleIndeed, there is no filter condition of type ...
Hi guys, when using a variable like a "Select Box" I can retrieve with a SWITCH into a workflow all the choices available...But while using this SWITCH function with a Yes / No variable type, it does not list automatically Yes, No as possibilities.....
I'm developing workflows that utilize sub workflows for our standard approval processes. The documentation online indicates I should see an "edit inputs" once I check out my workflow, but this is not an option. How do I get edit inputs to show?
How is service portfolio management licensed? or is it included in ITSM?
Hi all,I'm creating a form for new hires, and on the form I want to have 2 fields where the user enters the new employee's ID #. The intention of the 2nd field is to ensure that they enter the number correctly, much like when you have to repeat an ...
We want to have a set of trusted domains so that emails from other domains will be ignored but we don't want ServiceNow to create new users when user is from trusted domain and does not exist.
So how to do it?
changes(), changesTo(), changesFrom() working in async BR when added in condition field of the BR. Is this an expected behaviour?
We are on Istanbul, and have a lot of KB articles that refer and link to other articles. We also have a lot of users that email links to articles to other users.We noticed recently that when an article is Retired, it is still accessible through the...
I only want to show a related list if there are records in the related table. Is there are way to hide the list if there are no related records?
Could someone educate me about what "Relative duration works on" really means within the SLA definition?I have read the 'help' info online and it is clearly constructed by a team so familiar with the product that such idiot newcomer questions don't...
We are implementing multiple service portals and we need to force a specific SSO on each portal. So the end result would be when a user goes to portal A he will login using SSO A and when user goes to portal B he will login using SSO B.Any ideas on h...
I've got a UI Action I'm using to create a copy of a form from a request record. I have 3 different types of record producers that will be using the "Copy Form" UI Action, and I want the UI Action to know which record producer to go to. I've got ...
Hi all,I've got a UI Action for a "Copy Form" button that will enable a user to open a new record producer that has several field entries copied from the original record.I am having trouble getting the URL string to build properly, and I've isolated ...
I'm trying to figure out a way to connect the sys_id of a request record to the sys_id of the record producer that created it.is that possible?
