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Resolved! Force adding comment when attaching a file

Hi everyone,I used "Ticket Conversation" widget in the Ticket Form on Service PortalIt is all OOTBWhen a user add an attachment to an Incident, no notification on ITIL user are triggered, nor Business RuleIndeed, there is no filter condition of type ...

imrane by Kilo Expert
  • 2171 Views
  • 5 replies
  • 0 helpfuls

Workflow - Edit inputs not available

I'm developing workflows that utilize sub workflows for our standard approval processes. The documentation online indicates I should see an "edit inputs" once I check out my workflow, but this is not an option. How do I get edit inputs to show?

Resolved! Relative Duration "works on"? - better help please

Could someone educate me about what "Relative duration works on"   really means within the SLA definition?I have read the 'help' info online and it is clearly constructed by a team so familiar with the product that such idiot newcomer questions don't...

mw1307 by Giga Contributor
  • 3375 Views
  • 3 replies
  • 2 helpfuls

Resolved! building a URL in a UI Action script

Hi all,I've got a UI Action for a "Copy Form" button that will enable a user to open a new record producer that has several field entries copied from the original record.I am having trouble getting the URL string to build properly, and I've isolated ...

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