I don't understand the whole Platform Runtime licensing. The last time we renewed, that license type didn't exist. I thought ITIL users had access to everything in the ITSM, even extended tables and custom apps. Can anyone shed light on this fo...
I have catalog item named asset relocationthis catalog item is used to relocate the asset from one location to other. in this cat item when u select any item it will automatically populates its current location in current location field. for this I h...
We have several knowledge bases in our instance. One of them is intended to disseminate alerts about IT status company wide. We're currently trying to set up the Mobile app for use with all our users, and one of the goals is to provide a link to ...
Hi All,We set up MID servers for each network segment in load-balanced pairs (MID Server Cluster)When I do Discovery, I can choose the behavior to use a cluster, specific MID Server etc which is awesome.I recently needed to set up an Export Set to se...
Hello, Currently I have knowledge base categories labeled as N/A because I can not remove them. Can someone explain how to go about this? I am currently a Knowledge Base Manager permission level.
Hi Community,We are trying to integrate a system to service now and we need to create a user which has the least privilege but should have read and write access for the following tables:1. Incident tables2. Other customized tablesThis is to satisfy t...
Hi there,Hope someone can help me see the light here.Whilst working on our Service Catalog and working through some demo requests I realized some items are Source-able and others are not. Then came to the conclusion that those not source-able came fr...
I am using a Business Rule for server side validation.If there is an error in the user entry, I want to have the Business Rule stop the form submission AND STAY ON THE FORM after they press the submit button so that they can have a chance to correct ...
Hi Guys,Does anybody know how to capture the browser, OS and device type (PC, tablet, mobile etc) while logging in to Service Portal?Mussie
Is there any alternate for GlideStringUtil.urlEncode(value)? This is not working in scoped application
We have a very unique request that I am looking for some advice on. The owner of a Service Catalog item would like the inputs of all the variables on the Service Catalog request form to be exported to a file (csv, excel, pdf, anything) and then have ...
Hi All,We're in the process of configuring a brand new instance of Jakarta and have noticed a couple of errors starting to appear in the log at the same time every day. I've searched around for hints on what could be causing these, but I haven't fo...
We recently made a change to the "Knowledge Common Styles" style sheet, and are finding that it's necessary to clear the browser's cache to see the updated styles. Our users don't like that answer... Is there a way to force the new CSS to the bro...
Hi All,I'm trying to create a new field with unique value (for example like TAC12345) and the text field should auto generate the code whenever users submit a request (same as number field that we have now). I tried with javascript:getNextObjNumberPa...
Greetings allWe are evaluating the OKTA and SN solution and decided to try the multi SSO provider option with OKTA ServiceNow UD application, but so far without success.At this time we dont want to use the SN Share application. I decided to try t...
