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Force Style Sheet Change?

We recently made a change to the "Knowledge Common Styles" style sheet, and are finding that it's necessary to clear the browser's cache to see the updated styles.   Our users don't like that answer...   Is there a way to force the new CSS to the bro...

brettdrake11 by Kilo Contributor
  • 2318 Views
  • 2 replies
  • 1 helpfuls

How to generate a unique code (it should work same like number field we have in RITM and TASK) using text field in request form?

Hi All,I'm trying to create a new field with unique value (for example like TAC12345) and the text field should auto generate the code whenever users submit a request (same as number field that we have now). I tried with javascript:getNextObjNumberPa...

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omsa1 by Kilo Guru
  • 3337 Views
  • 6 replies
  • 0 helpfuls

Resolved! OKTA SSO issues

Greetings allWe are evaluating the OKTA and SN solution and decided to try the multi SSO provider option with OKTA ServiceNow UD application, but so far without success.At this time we dont want to use the SN Share application.     I decided to try t...

jules2 by Kilo Expert
  • 3570 Views
  • 2 replies
  • 4 helpfuls

acl dot walking in field

Hi Everybody,I'd like to use a dot walking in a field when creating an ACL.By default, when creating an ACL, I can choose a field of a table, but not a field of another table (I mean table that is referenced).See screen captured in attachment.Thanks ...

bcts by Giga Contributor
  • 3328 Views
  • 2 replies
  • 1 helpfuls

view a kb article in pop up mode

Is anyone aware of any easy way to mimic the popup view of a KB article like the screenshot shown below.   This screenshot was taken after I clicked on a KB link on a Contextual search result.   I would really like to use this feature on Catalog Requ...

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Resolved! how to import published knowledge articles

I am trying to import knowledge articles from excel sheet which are in published state. When I import through transform map or direct import method, the articles are imported in to "Draft" state. Any different approach or idea in order to import publ...

Get Specific Day of the Week

I have table with a date field.     Sometimes that date could fall on a Tuesday, Wednesday, Thursday, Friday, etc.I want to find the Monday of the week that date falls in.     Is there a specfic function to find a specific day of a certain week? I kn...

Sabrina10 by Kilo Guru
  • 4876 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy attachments from request item to change

I am fairly new to Service Now so please have patience with me.   I have created a Service Catalog Request for a firewall request that once you click Order Now button creates a Request Item.   Currently all the variables and attachments copy over fro...

tkh by Kilo Expert
  • 1549 Views
  • 4 replies
  • 2 helpfuls

Resolved! g_form.setValue() within an IF statement

hi all,I'm using an IF activity within a workflow to determine a time value for a variable on a requested item.   If my time variable is greater than a certain number I need to set the value of a variable on the requested item to "TRUE".   However I'...

Determine MID server through script

Hello,  Normally the MID servers will be determined by IP Ranges and Capibilities. (IP ranges are to static we want to determine it dynamically)We want to dynamically determine the MID server based on a TAG and based on that TAG we want to start a sc...