How to Remove Categories in Knowledge Base?
Hello, Currently I have knowledge base categories labeled as N/A because I can not remove them. Can someone explain how to go about this? I am currently a Knowledge Base Manager permission level.
Forum Posts
What is the least privilege user role which will have an access of incident tables and other customized tables in SNow?
Hi Community,We are trying to integrate a system to service now and we need to create a user which has the least privilege but should have read and write access for the following tables:1. Incident tables2. Other customized tablesThis is to satisfy t...
Resolved! Service Catalog Items VS Product Catalog Items/Hardware/Software etc
Hi there,Hope someone can help me see the light here.Whilst working on our Service Catalog and working through some demo requests I realized some items are Source-able and others are not. Then came to the conclusion that those not source-able came fr...
Business rule validation STAY ON FORM after blocked submission
I am using a Business Rule for server side validation.If there is an error in the user entry, I want to have the Business Rule stop the form submission AND STAY ON THE FORM after they press the submit button so that they can have a chance to correct ...
Resolved! How to check browser, OS and device type while logging in to Portal?
Hi Guys,Does anybody know how to capture the browser, OS and device type (PC, tablet, mobile etc) while logging in to Service Portal?Mussie
Any alternate for GlideStringUtil.urlEncode(value)?
Is there any alternate for GlideStringUtil.urlEncode(value)? This is not working in scoped application
Resolved! Attach variable inputs to a file and then attach the file to change
We have a very unique request that I am looking for some advice on. The owner of a Service Catalog item would like the inputs of all the variables on the Service Catalog request form to be exported to a file (csv, excel, pdf, anything) and then have ...
Resolved! Illegal access in sandbox to public GlideScriptable GlideSystemUtilDB / GlideSystemUtilScript
Hi All,We're in the process of configuring a brand new instance of Jakarta and have noticed a couple of errors starting to appear in the log at the same time every day. I've searched around for hints on what could be causing these, but I haven't fo...
Force Style Sheet Change?
We recently made a change to the "Knowledge Common Styles" style sheet, and are finding that it's necessary to clear the browser's cache to see the updated styles. Our users don't like that answer... Is there a way to force the new CSS to the bro...
How to generate a unique code (it should work same like number field we have in RITM and TASK) using text field in request form?
Hi All,I'm trying to create a new field with unique value (for example like TAC12345) and the text field should auto generate the code whenever users submit a request (same as number field that we have now). I tried with javascript:getNextObjNumberPa...
Resolved! OKTA SSO issues
Greetings allWe are evaluating the OKTA and SN solution and decided to try the multi SSO provider option with OKTA ServiceNow UD application, but so far without success.At this time we dont want to use the SN Share application. I decided to try t...
acl dot walking in field
Hi Everybody,I'd like to use a dot walking in a field when creating an ACL.By default, when creating an ACL, I can choose a field of a table, but not a field of another table (I mean table that is referenced).See screen captured in attachment.Thanks ...
Resolved! In knowledge workflow, Approval - group activity is missing
Hi,In knowledge workflow, Approval - group activity is missing.How to add this activity in workflow , have to set the group approval.
Resolved! Date field client script - Atleast 3 business days out
Hi,I am trying to create a client script that will run against a Date variable that will only let end users select days at least 3 business days in the future. I was able to create one that will at least 3 days in future but they are still able to se...
view a kb article in pop up mode
Is anyone aware of any easy way to mimic the popup view of a KB article like the screenshot shown below. This screenshot was taken after I clicked on a KB link on a Contextual search result. I would really like to use this feature on Catalog Requ...
