Documentation on "task_for"
Can anyone point me to documentation for, or otherwise explain the intended use of, the "task_for" field that gets installed with Domain Separation plugin?
Forum Posts
Assessment Trigger Condition Isn't Working
I have a trigger condition that doesn't work when I dot walk in the user field. It's allowing me to select the proper field to send the survey to, but it's not triggering. If I swap out the user to someone on the table, it works. Essentially, the s...
How do I get additional comments and/or work notes to show on form
How do I display additional comments and/or work notes to show on a form? I can make the text boxes display to add them, but I have records with existing values in both fields but I can't get them to display on the form: I added the additional co...
Can't test connections
Hello SN Fam,After installing the Workday HR Spoke plugin, I realized that the module lacked a user setup guide. I followed the documentation to create all the necessary credentials for Workday, but I'm unable to test the connection under Connections...
Widget cancelled - maximum execution time exceeded
Widget cancelled - maximum execution time exceeded When exporting a Dashboard into a Printer friendly version (Dashboard has 12 Tab) - all Tabs - a few reports do not appear and show a message of Widget cancelled - maximum execution time exceeded. ...
Need to create a report on audit table
Hi, I am trying to create a report from sys_audit table to access past data. The requirement is to create a report that shows me the ticket data in a specified timeframe that is either handled/touched by agent. I know reporting against sys_audit is n...
Comments & worknotes
How to let some users only can see the worknotes in activity stream and others can see worknotes and comments
How to make ServiceNow sessions different per tab
Does anyone have a suggestion on how to have different connections to the same SN instance in the same browser?
Issue with MFA Setup: Initial Registration Screen Not Displaying for Some Users
I have implemented MFA, but sometimes the initial registration screen for the authentication app, which should appear when users first log in, does not display. Upon investigation, it appears that if users have either an email address or a mobile pho...
Service Portal Status History
I am trying to figure out why the "Last 90 days" and the "Status History" sections of the system status is showing as green when there is a current (not ended) outage on a business service. For example, I have a degradation on SAP Human Resources wh...
error in CIO Dashboard
Hi All,I have installed the CIO Dashboard and configured it. I have started all PA Data collection jobs but I still see this error in most of the reports 'Invalid configuration. Invalid value for group_by field: 4151c3f0df03310068c32df36bf26379. Cont...
Available OOB AI Agents
Hi all,I was wondering if anyone here is aware of how many of the OOB agents are available? More precisely, the ones posted on the app library, are these all available yet? AI Gallery Home - AI Gallery
Resolved! Visual Task Boards - Is there a way to change the ownership of a visual task board?
Is there a way to change the ownership of a visual task board? We have a scenario where a VTB's owner is no longer with the company, but the group still uses the VTB. We need to change the ownership to the manager of that team.
Resolved! Robust Transform Maps - Plugin Details
Hi Team,On my PDI I am able to view the RTE option under Data Sources. However, the same option is not available under the customer instance. Could you please let me know which plugin is responsible to activate this feature.Thanks,Raghu
On creating a major incident, outage records are getting created twice.
When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!