I cannot find any documentation on using a voice channel in user preferences. It doesn't seem to work at all, and I have a twilio/notify number. Please help! 2 things I need to do: SMS user preference seems to default to email to text. I would like t...
There is an INC001 ticket where by mistake password has been given and know user want to know who all have accessed the ticket. How to see logsTime Frame: 2025-06-05 12:34:01 IST
I want to downgrade my instance from yokohama to vancover to install mid server can anyone help
I have created 3 variables in a catalog item one is cloud account name, and another is cloud ops support group which are from same table If I choose a cloud account name then the other field is autopopulated now the problem if the data in the backend...
Hello All, Dictionary info is not showing up when I right click on a field in a form and click on show field name
I have an excel sheet with multiple tabs/sheets that contain test cases. I need to import the excel sheet into ServiceNow such that a Test Plan gets created and test cases present inside the excel sheet get inserted into the tm_test_case_instance tab...
Hi Everyone, Requirement: I have created a catalog item in a Service Catalog having one variable. A radio button with 2 choices and including None I want the end user to submit the request for the item with the blank form (None value selected) and th...
Hi Community, The Jira Spoke 'Create User' Activity is erroring with the below and I'm at a loss to what is causing the error:{ "Action Status": { "code": 1, "message": "Error: You must specify the products that user can access....
In Workspace there's an 'Edit column' button to add or delete or reorder the columns. Changes will appear in the list table after applying but once user reload the page, the list view column will revert back to its default layout.The highlighted is t...
Hi Community,I have run into a problem. Currently the lane in the agile board is set according to the state of each story. I am looking for a way to highlight or prioritize an urgent task or unplanned task in agile board. I am aware of tags, however,...
Hello everyone,I’m trying to create a Flow Designer flow that automatically creates a record (form/task) quarterly on January 1, April 1, July 1, and October 1.Here’s what I’ve tried so far:Using a Scheduled trigger with the “Repeat” option, but it o...
Hello everyone! I just need some suggestions on how to implement an enhancement to the kb_category page in Knowledge Portal. The idea is if there is an attachment to a specific article the attachment links will show up from kb_category page as well. ...
I'm trying to add a custom Icon to be used in the CI Class Manager but cannot seem to do it. According to the documentation found here, I need to add an image via System UI which I've done. However, I cannot make sense of the URL field I need to use ...
Hi, I'm having difficulty in being able to rename 2 columns that appear in a database view. Here's a simple example. I created as shown below, which is merely a join of the incident and problem tables. I'm just using this simple example he...
Is this possible to do inside the UI policy builder from the form builder? I see an "End User" option but I don't know if that means what I think it means. Trying to setup a policy on a field so that it is ONLY editable if the person looking at the f...