I have a requirement to delete archived data that meets the condition of a closure date > 7 years old.I've reviewed the Destroy Rules, but they only allow archived records to be deleted after they've been archived for a certain amount of time. Unfort...
How can I register a new user from Service Portal and store their password in the sys_user table so that they can log in to the portal?I have created a custom registration widget/form in the Service Portal that collects:1.Full Name2.Email3.Username4....
How to search code in workflow or other places beyond "code search" scope? Code search can only search code script, business rules, but can't search in workflow and some other places, how to search within workflow code? thanks.
Hello Team,I’m currently learning the Process Mining course through ServiceNow Learning and would like to gain hands-on experience using the workspace.Could you please guide me on how to access a free training environment for practice? If there is an...
Hi Everyone, I was completing a training on flow and sub flow. It has a approval flow in social media management which checks if the Priority is >=2 then it should go for approval to Social media managers group. I followed the instructions as stated...
Hi, I want a call a REST API that would give me a list of parquet files which I need to process and insert the data from the parquet file to their respective servicenow custom tables.Is there a way/sample script to process parquet files to records th...
Hi everyone, We have been facing an authentication problem at ServiceNow for some time with some of our users, you should know that we have authentication coming from Azure AD with email address and SSO, here is the message that our users receive wh...
In the ServiceNow AI Control Tower, I'm facing an issue where I can't take the assessment for my asset. Has anyone else encountered this problem or know how to resolve it?FYI
Is it possible to trigger a Flow Designer when a record is deleted? Also, is there a way to trigger a flow designer when an amount is changed? I don't see an option to select "Changes" Thank you in advance.
Does anyone know if ServiceNow happens to have any sort with other diagraming tools. or even something internal to ServiceNow. The problem I have is I have frequent customers who don't know or don't remember how the processes work in Flow Designer. I...
Hi Folks, We have an email approval button which is being used for all the kind of approval tasks notifications, so if the approver wants they can approve the particular task by clicking on that button and it will give a new email with the subject RE...
Hello, I need to understand how the De-duplication tasks/Remediate Duplicate Task (reconcile_duplicate_task) are created? How is the process? in which table are the rules stored. Thanks you in advance.
Update Sets in ServiceNow: A Comprehensive Guide for Admins and DevelopersServiceNow's Update Sets are essential tools for admins and developers working on instance configuration changes, offering a structured way to track, package, and migrate chang...
Hello community,when entering time worked in an incident record, it does not display in the time sheet portal.Currently only time worked entered in a case shows up in the time sheet portal.So when I enter the time worked for that case it automaticall...
Hi Community,I have installed the Cybersecurity Executive Dashboard plugin (current version: 2.4.3). However, when I try to access the dashboard through the "Cybersecurity Executive Dashboard" module from the Application Navigator, I encounter the fo...
