Resolved! Create Email Notification Between 9h and 18h
Hello community i need te create a notification that get triggered only between 9h and 18h when incident record is created is there any solution for this?Thanks!
Forum Posts
Non Admin account and Admin account
Good Afternoon ServiceNow colleagues. I have been using one account (admin role) for all ServiceNOW activities and have been tasked to find a way to have two accounts for myself and my team (one itil account and one admin account). However, we are no...
Powershell script failing on Production
Hello ALL, I am working on one automation that we placed poweshell script on MID server and calling from catalog and build using flow designer . I had completed on dev instance and got the correct output and then moved to Prod. Now Prod , automation...
Resolved! Login to Now mobile app with alias
Hello, We have setup an alias to access the instance. On the Now Mobile app, is it possible to use this alias instead of the name of the instance xxx.service-now.com ? Thanks for your help.
Need placeholder for list collector type field
Hi Guys,I am one having this requirement,where this placeholder functionality is being used on catalog itemthis code is written on onLoad Client scriptcurrently we are using g_form.setFieldPlaceholder('watchlist','Test Message');also, this watchlist ...
Resolved! How to add placeholder function?
I want to give the user a hint when entering information in from table's column like below please help me thanks
Resolved! I want show only Subcategory choices based on the user role on incident.
Hello Everyone, I had requirement to show subcategory choices based on role. if user roe admin, then I need to show few subcategory choices under subcategory field or if it is not admin then need show all the values. I am using below onload script bu...
Resolved! How to register a specific CI in SOW
Thank you for your help. I am currently learning about CMDB and Service Operations Workspace (SOW). In SOW > List > Default Lists > CMDB, categories such as Applications, Servers, and Devices are displayed.For example, when I open [Devices], CIs with...
Subflows: Fields dependent on Table
Hello, I am currently designing a subflow that is callable from a workflow. Its purpose is to give out unique records based on the field -- e.g. for ast_contract, the user would put in the business_owner field and get the unique names for business_ow...
How to clear the approval records in sysapproval_approver table for the new flow exectuion
Hi Team, We have a custom application and flow written to trigger 5 levels of approval. ie if 1st level approves, the approval will got to 2nd level and so on. There is a UI action on the form which is available at each approval level. Once the user ...
Users can't access Database view reports
Hi there, I have created a new Database view(u_demand_metric). From this I have created a Report. As I'm an admin I'm able to see it get control on the filters. But my colleague who is also have an admin role can see it in read only mode but can't f...
Resolved! Restrict the visibility of a field on catalog item form for a group members
Hello ServiceNow Enthusiasts!!How to restrict the visibility of a mandatory field on a ServiceNow catalog item form for only the members of a given group via client script or UI policy? So the members of a given group should not be able to see this f...
Issue with Business Rule to Prevent Incident Resolution Without itil_admin Role
Hi everyone,I'm trying to create a Business Rule in ServiceNow that prevents users without the itil_admin role from changing the state of an incident to "Resolved". I've written the following script, but I'm encountering the error message "Invalid up...
