Resolved! How can I hide the price on the service portal for users
Can anyone guide me how to hide the price when a user checks their ticket status within the service portal?
Forum Posts
Remove focus from Begin tour button
Hi, Is this possible to remove focus form Begin Tour button in Guided Tour ? @Ankur Bawiskar : any suggestion. Thanks!!
Resolved! New user question concerning operational_status and install_status
What is the difference between cmdb_ci.operational_status and cmdb_ci.install_status? Are both really necessary?This topic may have been addressed before; if so, sorry for repeating it and if that is the case can someone point me to the answer.TIAa...
Inter-article links within Agent Assist do not work
We have several knowledge articles that link to each other using a URL formatted as "?id=kb_article_view&sysparm_article=KB00111111". This setup works correctly in CORE view, allowing users to click on a link to open another article. However, in Agen...
New User Subscription Setup
I am new to ServiceNow Administration and I have a question related to setting up a new user account and adding it to a subscription. It looks like we have the Subscription setup with a group within the "Subscribed Groups" (ex. ITIL_LIC_USERS). Situa...
Redirect Non-itil Users to ESC Portal instead on Native view
Hi,We have a requirement to redirect non-ITIL users to the EC Portal instead of the Native viewWe tried to configure a UI Script based on below article,https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806We are able to hide ...
Resolved! How can I import hardware assets where the model category (UPS) is not unique?
I'm trying to import ~100 rows of data into the alm_hardware table. The issue is that the Model Category field value (UPS) isn't unique, even though both of these are OOTB categories: Model Category 1: UPS (with a parent category of Facilities). I d...
Resolved! How to get values of Multi Row Variable Set into description field of a record porducer
We have a form in our Service Portal which customers can use to order something.We use a Script to populate different fields from the record producer. For example: current.u_external_reference = producer.external_reference; current.company = producer...
Resolved! Using permalinks in Service Portal for Knowledge Articles (versioned)
We're using version control for Knowledge and are using Service Portal. The Service Portal formatted permalink for a versioned article changes each time it is updated because it's based on the article's sys ID. For example: Version 1.0: https://...
How to create stylesheet file? Content Management -> Design -> Style Sheets, I found this way but I didn't found content management in application navigator
I want a stylesheet file stylesheet.css for UI page. I found a way on community i.e. Content Management -> Design -> Style Sheets. I didn't find content management in the application navigator. Is there any other way to creat stylesheet file
How to include a Microsoft Stream video on embedded help?
We're upgrading to Kingston and we became aware of the embedded help, we'd like to include videos in here, but instead of hosting them on youtube or vimeo we'd like to host on Microsoft Stream as we have more control over them. I've played with the e...
Migrate the Knowledge Management from Lotus Notes to Service Now
Has anyone successfully migrated Knowledge Management from Lotus Notes to ServiceNow? What would be the best approach for this migration, and what conversion tools are recommended for migrating from NSF to other formats? Any advice or suggestions wou...
Knowledge Article Template - Auto Populate Details Section
Hello, I am trying to create a Knowledge Template that our users can use to create KA's in our platform. I would like to see if it is possible to pre-populate the Details section of the template with some information in the HTML body section such as ...
Send SMS UI action doesn't work on Agent workspace, works fine on native UI
Hi Experts, I have configured notify with Twilio and want to use the OOB 'Send SMS' UI action/related link added by Notify for sending SMS. This UI action works fine on Native UI but doesn't work on Agent workspace. I have tried to add the script to ...
Can a yes/no question present answers in two columns?
Greetings Team. I am envisioning a travel question set. We have all the components of a regular request just below, and I'm thinking about architecture, coupled with best practices. Let's consider an AD domain as the system of record for users, and l...
