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CMDB Questions For Customers

Hi!Is there any default document with questions ,where customers put their answers about CMDB (what they want to track, how deep, separate CMDB data,etc,…) ?The document should be just a guide line for CMDB designers how CMDB should look like at the ...

Service Catalog item can be edited after submitted

I realized after a user orders a catalog item and checks out they can change their responses. After they checkout they can click on the item and basically fill it out again and hit update. This however does not update the workflow.Has anyone else not...

Karlie by Tera Contributor
  • 1406 Views
  • 2 replies
  • 0 helpfuls

Closing PTASKS from a freeform board

I am a member of a number of freeform Visual Task Boards in our ServiceNow instance and have a number of PTASKS assigned to me from these boards. Is there a way to close the PTASK from the visual task board without having to go in and mark the PTASKS...

sterrell24 by Mega Expert
  • 4033 Views
  • 4 replies
  • 2 helpfuls

Resolved! Global application vs custom application scopes

Can anyone elaborate advantages/disadvantages of using Global application?Are there any risks in future?Suppose, I'll have two different projects on Service Now.There are 2 steps:1. create 2 different custom applications2. create both in Global scope...

stryker129 by Mega Guru
  • 8964 Views
  • 1 replies
  • 5 helpfuls

KB Article Width?

What width do you use for main area of your KB articles? I used a table and set in CSS the width to 60% to avoid the text from running edge-to-edge and that seems okay but I thought about setting it to a fixed pixel count. What works for you?

paulmcdonald by Tera Contributor
  • 1494 Views
  • 2 replies
  • 0 helpfuls

Resolved! cmdb database tables

experts ,help please We are trying to map and integrate from ucmdb database CIs to ServiceNow ci tables .   what   other snow database tables we need to choose. The snow table I am reviewing currently are cmdb_ci_db_instance, cmdb_ci_db_ora_instance(...

tanya71 by Kilo Explorer
  • 9048 Views
  • 15 replies
  • 1 helpfuls

Disable default workflow for a catalog item

Hi Guys,I have a catalog item and a custom workflow associated with that item. However when a user orders that item, initially default "Service Catalog Request" workflow is running. This workflow is automatically approving the item, if it's cost is l...

ramireddy by Mega Guru
  • 4865 Views
  • 6 replies
  • 3 helpfuls