common issues or limitation of Service Portal.

psjajda
Tera Expert

It is   good if someone let me know the common issues or limitation of Service Portal (mainly when we try to migrate from CMS to Service Portal or while implementing UI Macro or buttons on Portal).

1 REPLY 1

anurag92
Kilo Sage

1. The very first limitation is: CMS works on Jelly, Service Portal works on Angular JS. So, if a custom page needs to be migrated from CMS to Portal, entire Jelly code (if any) needs a redesign which might need some concrete Angular Knowledge.



2. Some OOB scripts like Client-side UI action do not work on Service Portal, which need to be considered before migration. So buttons which open pop-ups need to be looked upon.



But again, there are more Pros then Cons, plus Angular is quicker with a customer friendly UI, so it has a better future. Migrating from CMS to SP is considered a great move.



Please go through this informative blog by Goran: Has UI Pages a future in ServiceNow?



Let me know if this helps and mark Helpful accordingly.