Customer Service Management Portal

[Nandhinisri]

Hi,

How to edit the form layout of cases in the CSM portal. For example I need to add fields in the form. I am attaching the form view which I need to edit.

TIA,

[Anil Lande]

Hi,

Please check below links:

https://www.servicenow.com/community/itsm-forum/service-portal-standard-ticket-header-widget/m-p/492...

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/configur...

[Unique45]

Hello @Nandhinisri,

Can you please provide a screenshot of where you want to add fields?  

[Nandhinisri]

In the highlighted area @Unique45 

[Unique45]

@Nandhinisri ,

1) Navigate to 'Standard Ticket Configuration' :

2) Open CSM case record and add fields in 'Info fields'  which you want to show on the portal: 

Added fields will show on the widget.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.