How can I move "Did this article help you?" button on Service operations workspace KB screen?

KellyLewins
Tera Expert

‎04-18-2024 04:05 PM

How can I move "Did this article help you?" button on Service operations workspace KB screen?

I want to move this to the bottom on the article, like Agent Workspace was.

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James Chun
Kilo Patron

‎04-18-2024 06:25 PM - edited ‎04-18-2024 06:26 PM

Hi @KellyLewins,

 

I think you will need to make a variant/copy of the page and modify the component layout.

  • Open the UI Builder
  • Open Service Operations Workspace record
  • Open Knowledge View SNC variant (/kb_view)
  • Select 'Duplicant variant' on top of the screen to create a new variant of the page
  • In the component navigator, select 'Right rail' component

JamesChun_0-1713489789420.png

  • In the right pane, select the 'Styles' tab and select the ellipsis icon next to 'Direction'. Select the 'Reverse' checkbox under the 'Advanced direction' pop up box

JamesChun_1-1713489896288.png

 

Now, you will need to modify the 'order' of the page to ensure it overrides the OOB one.

Go to 'Settings' and set the Order to any value less than 100.

JamesChun_2-1713489945179.png

 

 

That should do it, cheers