how can i see how much times a KB article is been viewed with in a particular period of time ?

sunthosh
Tera Contributor

I see that ; it is been accessed 3 times.

find_real_file.png

How can i find at what period these were viewed. (EX: To check how much times a KB is accessed in the past 3 days)

1 ACCEPTED SOLUTION

Dave Smith1
ServiceNow Employee
ServiceNow Employee

If you have rights, simply type "kb_use.list" in the navigator filter.   Mine looks like:


kb_use.png



Hope that helps!


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20 REPLIES 20

Mujtaba Amin Bh
Mega Guru

I don't think timeline of view count is captured OOTB.


any ways to find ?


Unfortunately No. It's a integer type field and updated every time an article is viewed. You can implement some custom functionality to capture this but that still won't work on old data


thank you