In scheduled jobs
if the assignment group is US client our requirement is every day, we need to send reminder once state change to "pending user acceptance" and after three reminders we need to close these tickets automatically on 4th day.
Forum Posts
When i was try to triggered catalog item through scripted rest api ,it is getting 2 approvals
When i was try to triggered catalog item through scripted rest api ,it is getting 2 approvals , one is through script and another one approval is workflow but i need only one approval that is workflow approval . how can i do that. can anyone pls h...
I want to move all my certifications from my personal email id to company partner portal
Hi, I want to move all my certifications in now learning from my personal email id to my company partner portal . I got a post in community to transfer from partner portal to personal but can anyone help me with the steps for my personal email id to ...
How to map customer data fields when Ebonding is created
Hi Team,Has any one idea on Servicenow Ebonding I want to map customer data fields to ensure that the data is correctly categorized and easily accessible For customer product I want to create REST order payload from the other domainThen customer...
our requirement is every day, we need to send reminder once state change to "pending user acceptance
when assignment group is US group. our requirement is every day, we need to send reminder once state change to pending user acceptance and after three reminders we need to close these tickets automatically on 4th day.
When we are hitting API we are getting Error: getaddrinfo ENOTFOUND error
When we are hitting API we are getting Error: getaddrinfo ENOTFOUND error. Also, as suggested in the community we tried setting the system property "com.glide.communications.httpclient.verify_hostname" to false. "com.glide.communications.httpclient...
Facing issue while updating record from update function through soap message
Hi Team,I am facing issue while updating the record from update function through soap message. I am getting this kind of error com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored - Failed to Update.w...
Change request should be in closed state only
If we have a change in lying "pending acceptance" state and if we need to close that change (with cancel reason code)as its no longer needed. It would bypass the SMO approval and move to next state "pending owner approval" and sometimes straight way ...
Issue with Knowledge Blocks Access Control - Need Help Overcoming "Can Contribute" Rule
Hi everyone,I'm encountering a critical issue with the functionality of Knowledge Blocks due to the rules governing their access. Here’s my situation:I have a knowledge base (KB001) where the "Can contribute" section/tab is assigned to an assignment ...
what is the reason for the Autopopulate 'Assigned to' on New Incident form open for a user
what is the reason for the Autopopulate 'Assigned to' on the New Incident form to open for a user the source of the behavior?But unable to get it while I'm impersonating the user.Please help me out here. Thanks In Advance,Sukanya.P
To pass values from parent widget which uses spmodal.open to modal widget(child)
Hello Everyone, I have an urgent requirement that in a service catalog form onclick of a button it should open a modal which has a table format from which api response values has to populate in the table and post selection it needs to get mapped t...
Bases on drop down need to create record on Record producer
I have to create record based on drop down choice on record producer Q ; type of request a incident b problem c Generic tasksuppose user select option a need to create incident if option b need create problem.
When I add email script to my email client template its not working
Hi Everyone, When I add email script to my email client template its not working , not showing while implementing but when I add in the notification its working as expected. Can anyone help me here please. Thank you
What role should be given to view workflow contexts
What role should be given to view workflow contexts
How to pass today's date in "Set Component Values (Custom UI)" step?
We have a calendar field through which we have to pass tomorrow's date. This calendar field can only be accessed using Custom UI. So, we chose the step "Set Component Values (Custom UI)" to pass the date into the calendar field. The code that we used...
