how to relate category and sub category fields in catalog request form

ServiceNow CSA exam

I'm planning to take the ServiceNow CSA exam in person, and I'm ready to pay the $300 exam fee. However, when I tried to pay through the webassessor link, it prompted me to enter a voucher code. I don't have a voucher code, but it seems it's required...

Make Users available based on Catalog Item - Variable value

Hi all, I have a requirement in Catalog Item - Which contains variable - Domain which is a radio button - contains data1, data2, data3, data4 In Catalog Item - It also contains MRV which has User - Reference filed If data1 is selected than in Catalog...

Not able to delete empty role references from sys_user_has_role table

In the sys_user_has_role table (User Roles) which contain rows of empty role references while we neither have (empty) role in sys_user_role table nor within any assignment group. So as per the analysis if we want to delete the empty role references f...

Language code issue

Language Codes:• If user profile language is Canadian French: fr-CA

In scheduled jobs

if the assignment group is US client our requirement is every day, we need to send reminder once state change to "pending user acceptance" and after three reminders we need to close these tickets automatically on 4th day.

When i was try to triggered catalog item through scripted rest api ,it is getting 2 approvals

When i was  try to triggered catalog item through scripted rest api ,it is getting 2 approvals , one is through script and another one approval is workflow but i need only one approval that is  workflow approval  . how can i do that. can anyone pls h...

I want to move all my certifications from my personal email id to company partner portal

Hi, I want to move all my certifications in now learning from my personal email id to my company partner portal . I got a post in community to transfer from partner portal to personal but can anyone help me with the steps for my personal email id to ...

How to map customer data fields when Ebonding is created

Hi Team,Has any one idea on Servicenow  Ebonding  I want to map  customer data fields to ensure that the data is correctly categorized and easily accessible For customer product I want to  create  REST order payload from the other domainThen customer...

our requirement is every day, we need to send reminder once state change to "pending user acceptance

when assignment group is US group. our requirement is every day, we need to send reminder once state change to pending user acceptance and after three reminders we need to close these tickets automatically on 4th day.

When we are hitting API we are getting Error: getaddrinfo ENOTFOUND error

When we are hitting API we are getting Error: getaddrinfo ENOTFOUND error.  Also, as suggested in the community we tried setting the system property "com.glide.communications.httpclient.verify_hostname" to false.  "com.glide.communications.httpclient...

Facing issue while updating record from update function through soap message

Hi Team,I am facing issue while updating the record from update function through soap message. I am getting this kind of error com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored - Failed to Update.w...

Change request should be in closed state only

If we have a change in lying "pending acceptance" state and if we need to close that change (with cancel reason code)as its no longer needed. It would bypass the SMO approval and move to next state "pending owner approval" and sometimes straight way ...

Issue with Knowledge Blocks Access Control - Need Help Overcoming "Can Contribute" Rule

Hi everyone,I'm encountering a critical issue with the functionality of Knowledge Blocks due to the rules governing their access. Here’s my situation:I have a knowledge base (KB001) where the "Can contribute" section/tab is assigned to an assignment ...

what is the reason for the Autopopulate 'Assigned to' on New Incident form open for a user

what is the reason for the Autopopulate 'Assigned to' on the New Incident form to open for a user the source of the behavior?But unable to get it while I'm impersonating the user.Please help me out here. Thanks In Advance,Sukanya.P