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Resolved! Regarding PDI

Hello Everyone,I'm not able to access my PDI Instance because the instance got inactive, so now it is asking me to create new PDI instance, is their any way that i can activate my instance. 

Swathi KS by Tera Contributor
  • 541 Views
  • 1 replies
  • 1 helpfuls

Resolved! adding the attachments in the portal

Hi Team,  I have a requirement  to  show the attachments  which is present in the KB article    in  the service portal with a link and when the user clicks 0n  the links   the attachments presents in the Kb article should be downloaded . Ex :suppose ...

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sushma9 by Tera Contributor
  • 781 Views
  • 2 replies
  • 0 helpfuls

How to add hyperlink into info message

a hyperlink that redirects you to incident list view can be defined in this business rule. link is not getting the incidents  Showing below one I need a incident number for example show below onePlease help any one . and this is dev instance that's t...

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vinod6 by Tera Contributor
  • 500 Views
  • 2 replies
  • 1 helpfuls

There is a failure to import files from SFTP server

Hi All, When an scheduled import triggers SFTP data source then we are getting an error to import files from SFTP server into ServiceNow, for time being we fixed, however in the future we want to send a report and also notification to the user if the...

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Community Alums by Community Alums  
  • 605 Views
  • 2 replies
  • 0 helpfuls

Exporting tickets with attachments and screenshots

We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability?  Is this something that we need to...

rob90404 by Kilo Contributor
  • 1486 Views
  • 2 replies
  • 0 helpfuls