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Forum Posts

Exporting tickets with attachments and screenshots

We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability?  Is this something that we need to...

rob90404 by Kilo Contributor
  • 1013 Views
  • 2 replies
  • 0 helpfuls

Comparison between two arrays

Hi Team,Can some please help me how to compare 2 arrays and any difference found between we need to store difference values in array3    while (cm1.next()) { var array2 = req.split(', '); gs.info("array2 values" + array2); var ...

MounikaS by Tera Contributor
  • 418 Views
  • 2 replies
  • 0 helpfuls

HTML Template table breaks with journal field

Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...

Dominique15 by Tera Contributor
  • 567 Views
  • 2 replies
  • 0 helpfuls

Inbound action and service catalog

 A user should be able to send an email from a third-party application (personal email for testing purposes since this is for evaluation) to their ServiceNow personal instance and it would automatically create a request using the Catalog Item SSL Cer...

Resolved! Integration between two snow instance not working

Hi All, I have created a catalog item in my PDI1 which is used to update system properties on PDI2.Once request is submitted, then a workflow triggers and a Run Script runs inside the workflow to invoke Rest message to send the request to PDI2 but it...

kumaraj by Kilo Sage
  • 766 Views
  • 3 replies
  • 0 helpfuls

Resolved! getReference is not working in client script

Hi Team, getReference is now working, below is my code. Code is for hide buyer group variable when requested for company is Cubis Industries UK, Ireland & France. function onLoad() {    // Type appropriate comment here, and begin script below   var r...

sriram7 by Tera Contributor
  • 506 Views
  • 2 replies
  • 0 helpfuls