ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...
Otto (Now Assist) is the name given to experiences powered by AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and drive resolution. Note: Otto is replacing the Now Assist name in our product and content. In some ca...
If you are wondering where to start with your Otto Implementation journey, below is a curated list of resources that will help you get started. Note: Now Assist is being renamed Otto. Please pardon our dust as we make this change throughout our prod...
Navigating AI (Now Assist) Suite store plugin updates So you've upgraded your instance to a new patch or family release, and now its time to update the store apps. You go to the App Manager, find a plugin that needs updating and now you're presented...
We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...
Hi everyone, Our team, Somtum Intelligence from MFEC, built InterveneNow, a scam response prototype on ServiceNow AI, and was named 1st Runner Up at Asia HackNow 2026 in Singapore, placing second out of 70 teams across Asia Pacific. I want to share...
Activate and Configure the Agentic Workflows [redesigned AI Agent Studio] Table of Contents Generate My Work Plan Agentic Workflow Triage and Categorize ITSM IncidentsInvestigate and recommend incident resolution Wrap Up and Resolve Incidents...
People still call. Especially when it matters. Over the last few releases, we’ve focused on making sure your voice agents meet them wherever they are, hears the callers clearly, and make it easy to see what happened. Here's the short version: Key...
Why Resolution Notes Matterand why activating the resolution notes generation AI skill makes sense.. Occasionally, some organizations choose not to switch on (or even switch off) the Resolution Notes Generation AI skill. There are a variety of reaso...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
Get Value from ServiceNow Arc on Day One, Without Building Anything Most AI tools make you start with a blank prompt box and a lot of trial and error. Arc starts with work you already have: your calendar, your inbox, your files, your day, and your S...
Getting Ready for ServiceNow Otto/AIWhat to plan before you switch it on ServiceNow Otto can lift productivity and improve the experience for your people and your customers. A smooth rollout depends on more than the technical setup. This guide cover...
Have you ever spent 20 minutes looking for a feature that was right in front of you? Recently, I was about to build a custom skill in ServiceNow. I opened my instance and started looking for Now Assist Skill Kit. I couldn't find it. I checked the m...
1. What this agentic workflow does The Predict service and transfer HR cases agentic workflow analyzes a newly created HR case and automatically routes it to the most appropriate HR service. It is designed to triage the high volume of general-inq...
ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...
Introducing ServiceNow Arc: Your Personal Assistant, Governed for the Enterprise Your most important work is scattered, and your AI can't keep up Think about a typical morning. You check overnight alerts, pull up emails that need a response, revi...
![[Skill_- morning-brief] - light mode.png](/community/image/serverpage/image-id/533254i702CDEE48624DEEB/image-size/medium?v=v2&px=400)
Quick Overview The AI Skill Kit, formally known as Now Assist Skill Kit (NASK) lets you build and deploy custom generative AI skills directly within your ServiceNow instance. This FAQ covers what it is, when to use it, how to access it, and how ...
Our Voice Agents are being deployed globally by enterprise customers. In English, conversations hold up really well. But it is different for other languages. Today's voice models are remarkable, and we work closely with many of the teams building the...
Disclaimer: I’m publishing this Community article as a DRAFT due to high customer demand. We will continue to update this article as questions arise and new features are available. Introduction In March 2026, Google (and now, the Linux Foundation) ...
What is AI Search as an MCP tool? MCP Server Console now supports AI Search as a native tool type. Instead of building a custom tool to replicate search, you bind an MCP tool directly to an existing AI Search profile. The agent's queries stay scop...
ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI Specialist, the L1 Service Desk AI Specialist, is now generally available....
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
You can measure the assists consumption across your user's department via using Platform Analytics, breakdowns, and the department field on the User table. Note that the AI Admin Center provides analytics on the number of executions run by Department...
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