I have earned the badge for eligibility for the CSA voucher after completing the required courses, but I haven't received the voucher yet. What steps should I take to claim the CSA voucher, and is there anything I need to do to ensure I receive it?
We have a custom API Wrapper which has its own Attachment POST method. It does not seem to be using the system property that controls what kind of file types (extensions) you can upload during a API call. The default Attachment API of ServiceNow stil...
Hello all, There is a Date and time field on a catalog item.So, user selected time should be greater than 2 hours from the current time. So, can you please tell me how can I achieve this? Regards,Lucky
Hey everyone, I want to automate email notifications in ServiceNow so that users get updates when their incidents or requests change status. I’ve tried using notification rules, but some emails don’t seem to send, and others go to the wrong people. W...
Hello Everyone,I want to create record producers within the self service catalog that enable end user s to report incidents.Creating the record producer as a catalog item seems straightforward, however, I'm confused about how to automatically route t...
I cannot clone target and receiving the following error.Which URL shall use as target URL?I am using the one attached and received via email but getting an error
Hello, We have an issue where the option to create a HR Case is greyed out when selecting the service Payroll Query in Agent Workspace selecting other services the create case button is not greyed out. It works fine in Standard UI for Payroll Query s...
Our organization uses the CSM module and aims to send a survey after closing a case. I configured the "Opened By" field for the user, and the survey triggers once the case is closed.However, the requirement is for the case's contact person to receive...
Does anyone know why the resume will not show once the settings have been changed in my security profile?
Hi All, I work for an organization that provides services to school districts; we also serve our internal staff. ServiceNow is the portal for our employees and external customers to submit requests/incidents. Recently, I've been asked to find a way...
I have a group called Viewer. It had 2 Roles that granted too much access so they were removed: x_except_man.user and sm_user. Those Roles contained the itil Role. So removing those 2 Roles from the group also removed the itil Role from all group mem...
Hello Team, I wish to do integration testing for Workday, SCCM Integration. Are there any ATF which can be used or specific use cases
Hello! It has been discovered that there is an email address mismatch between sys_user email and cmn_notif_device email_address for some of our users. If we manually update an email address within the sys_user table, the business rule 'Update Email...
We created a business rule to restrict Risk and Risk acceptance task to search if logged in user is not the same as the owner and assigned_to. sn_risk_risk - Owner(function executeRule(current, previous /*null when async*/) { // Allow admins and u...
What are the Admin Level(s) and the steps that I must execute to export all fields associated with cases "CS0000000". The "Notes" pane (see attachment) contains Watchlist, ADO ID, Tracking Number, ADO Link Activities, and Original Email fields that m...
