I've found a few options for adding a comment field to an approval. One involves a business rule and another uses a run script activity. It seems there are other options too. What is the best approach to keep the process seamless to the approv...
I have a requirement that make variables mandatory during approval.When Approval is RequestedThese variables should be mandatory before the approver can approve the request. How to achieve that?
Hi everyone,I recently obtained my CSA and am currently an intern/SkillBridge participant working as a Technical Consultant at ServiceNow/Insource Inc. I'm looking to transition into a System Administrator role.Any advice on certifications, skills to...
I've created a custom table that will be cleared and updated every few weeks with employee vacation data. I need to populate a field on a catalog item with a field named 'vacationbalance'. I've created a script include named ‘VacationHoursFetcher...
Hi, I just completed the CSA training and would like to work on the Capstone Project. I am feeling very unintelligent asking this but how do I sign into my PDI instance that I have requested? I get the following message – “Username or password invali...
I am doing System Admin course and stuck at publishing the Catalog Item (error attached in screenshot). I followed all the steps of the Catalog Builder and submitted the catalog item but it didn't become active and is in "In Review" state. Please hel...
Hello all, I'm just wondering how people are dealing with issues that might arise from using multiple custom URLs for different portals.(https://docs.servicenow.com/bundle/washingtondc-platform-security/page/integrate/authentication/concept/custom-ur...
When an agent is receiving a live chat request, they are not able to see that window popup when they have moved away from the servicenow tab or window. Their settings (Attached) for the browser to allow notifications seem correct. though. What are we...
I want to create a large number of users using an import set.I can create user records, but I'm having trouble setting the initial passwords. I'm trying to set the passwords all at once using a repair script, but it's not working.Is it possible to se...
After Vancouver update we get this error message in console:The resource https://XXX/uxasset/set-cache-buster/1692590428528.js was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has a...
Currently users with "ITIL" permission can only see active users in the user list.I want to be able to see inactive users as well.Where is the control implemented?
I want to control the visible items on the visible calendar screen with the following UI actions:Where can I adjust this?Is it a UI page? A widget? https://Instance_name/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D9e8fe34d530d211029d...
Hello all, I am trying to update Additional comments on an incident from Test to Test 123.I changed in sys_journal_field table and sys_audit table, but invain. Can someone help me how can I achieve this? Regards,Lucky
Hi! I've been requested to create a new parent level group and to move several groups (currently under another parent group) to be under this new group instead. Because all these groups have roles and inherited roles and roles inherited from parent g...
Can someone please assist me with the servicenow roles and the license associated with them?Searched but cannot find one concrete article or prod documentation.
