Resolved! Study for the CSA Exam
Hello,What is the best way to study for the Certified System Administrator (CSA) Exam? How do I know if the exam will include questions from the Vancouver release vs the Washington release?
Forum Posts
Resolved! Task Management in Development Support for Developers.
Dear Expert. Please let us know if you have any good ideas about the following1.Current situationWe are the administrator of our organization's ServiceNow platform.We are using Teams to handle development support tasks for developers.We listen to the...
Resolved! Jobs after Associate System Administrator course
Hello everyone. I am new to ServiceNow with no background in IT. After completing the Associate System Administrator course, what kind of jobs should I be looking for? Certifications seems tough as of now but I want to know the title of the job I sho...
Resolved! How to Report the Key Value (Tag Values) for Cloud Servers?
We tag cloud servers in our environment, and I am trying to create a ServiceNow report to show those cloud servers with their specific Key Values. For example, the server may be tagged with the "application ID" and it would be extremely helpful to s...
Dependent application installed and up to date not seen when trying to update another app
We just upgraded to Washington DC and I'm updating some of the plug ins for our dev environment for evaluation. I'm trying to update table builder from 25.0.1 to 25.1.1. I try to install the update but am told I need Unified Developer Core I chec...
Resolved! Practical limit to group size for assigning role
I'm running into some issues with role assignment (add and remove) via a group where the group membership exceeds thirty-thousand members. I want to know whether you have experience or knowledge relating to this. Is there a practical size limit for g...
Track the performance of developers in team
Hello Community,I’m looking for advice on how to effectively track and measure the performance of developers in ServiceNow. Specifically, I am interested in understanding the best practices and tools/plugins available within ServiceNow to monitor dev...
How to Evaluate UI Action Delete
In the UI Action, "Delete", on the cmdb_ci table, the condition is:current.isValidRecord() && current.canDelete() && JSUtil.nil(RP.getParameterValue("sysparm_changeset")) (1) I need to know what role is being required by this Condition: Bear in mind ...
Resolved! why does on-call calendar subscription does not pick up shift overrides?
We have defined an on-call schedule and a rotation. Following the instructions here https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/administer/on-call-scheduling/task/enable-subscribe-calendar-oncall.htmlwe have sent out su...
Resolved! How can I locate which Script Include triggered this event?
Hi,I am trying to find the trigger for this notification. After investigating, I found the trigger event in the "Fired by" section, which says, "Script include after verifying user in Password reset flow." This is where I got lost—I don't know where ...
Report visible only to a specific user or group
Colleague has created report but it is not visible to users that he gave permissions to.He don't know how to share reports from the dashboards as there are no buttons for that.Does it require any specific role?
Darktrace integration - Does anyone have experience integrating this with ITSM?
Hello fellow Admins,I have a client who is requesting to integrate Darktrace in our instance. I have a couple of questions about the integration:1. Do you have experience with this particular integration?2. Are there any things I should be aware of o...
Resolved! SAM and Ham
How can i check to see if SAM and Ham is enabled in my instance?
About the timer for wait actions
There are a large number of flows with the "Waiting" status.All of the waiting parts are "Wait for a duration of time".Do other flows not operate while waiting with this action?I think a timer is set for each "Wait for a duration of time" in the flow...
About "Timer is scheduled to wake up"
All flows using "Timer is scheduled to wake up" are waiting."Wait for a duration of time" displays "Timer is scheduled to wake up".Is it possible to check what has been scheduled?It also seems that the schedule is delayed.Is it possible to change wha...
