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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Forum Posts

How to get Support if Support is not working?

Trying to open a Case in Now Support. Form shows weird text, does not allow input and keeps 'searching for recommendations'. Continue button does not work.Assist is not very helpful either How do I get support when the Support options are not working...

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Resolved! I need Prep suggestions for CSA exam

Hello everyone I am gearing up for the CSA exams. I have followed the ServiceNow University Path, but i need mire practice materials. So please share your pointers and materials. Thank you! Thank you!

eofarinu by Tera Contributor
  • 283 Views
  • 1 replies
  • 4 helpfuls

Strange login behavior. Bug?

I have two accounts in our instance. Both accounts share the same email address but have different usernames. My non-admin one is provided through M365. So yesterday I logged into my non-admin account via SSO as I normally do. I use a private tab for...

Joe1 by Tera Expert
  • 537 Views
  • 5 replies
  • 7 helpfuls

Resolved! Just finished the course. Honestly, it's a lot of info.

Hi everyone,I wrapped up the learning modules today. To be honest, my head is spinning a bit. It feels like a massive amount of information to keep straight.I want to book the exam, but I'm worried about failing or getting stuck on questions that wer...

Activate Data Privacy plugin on PDI

Hi community, Is anyone know how to activate Data Privacy plugin (com.glide.data_privacy) on personal developer instance?The official documentation mentioned "With Tokyo patch 3 or later, administrators can activate the data privacy plugin (com.glide...

Reference field Record preview problem - slow in SOW

Repost from Inc Mngt forum -- didn't get any response there.I have noticed that the record preview for the "caller" reference field in my instance is not loading right away or sometimes not at all, in SOW. I thought that it might be a client script o...

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jMarshal by Mega Sage
  • 621 Views
  • 5 replies
  • 5 helpfuls

ServiceNow API connection to Azure Synapse Analytics

Hi all, Im looking for some advice please. We are trying to connect our ServiceNow instance with Azure Synapse Analytics. We have created a user within the SN instance and added the following roles: personalize_dictionaryitilrest_api_explorer_ _ _ _ ...

Del4 by Tera Contributor
  • 1411 Views
  • 3 replies
  • 1 helpfuls

Need HRSD lab Manual

Anybody have HRSD lab manual or HRSD real world projects/ scenarios?Please share here, It will help me.

KS86 by Tera Contributor
  • 235 Views
  • 5 replies
  • 2 helpfuls

Resolved! Adding users to the "Conditional Script Writer" group

When I upgraded to Zurich, several users were added to the "Conditional Script Writer" group.After some research, I found that script developers must belong to this group.However, I couldn't find a function that automatically assigns users to this gr...

bonsai by Mega Sage
  • 1891 Views
  • 3 replies
  • 5 helpfuls