I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...
Hi All, we are using Service Now together with Logik enabled, basically when we hit customize button it open a configurator session handled within Logik. I have a basic question: how I can map a SNOW field into Logik session? Let's say I must expose ...
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works.
We have created a product catalogue and published it with few Product specifications, product offerings and characteristics.Now it is working fine and we are able to place orders using this catalogue. Now customer needs to remove some characteristics...
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Dear ServiceNow Community.As per the requirement we need to create Rack UI view for server class in CMDB .Please give me step by step instructions so that I can do it in ServiceNow PDI.I have found the below articles but all options are not availabl...
Hello All,I am seeking for some guidance or help to crack the Telecommunications, Media, and Technology Service Management Delivery Accreditation exam. Can anyone help me out on this aspect at the earliest? Thank you in advance.
Hello Everyone,We are working with the Telecom Service Management (TSM) application and facing a functional requirement around Service Order creation, specifically when users select the Add action. Current OOTB BehaviorWhen creating a Service Order (...
I referring the below article and trying a PoC to understand how Request Definition works in combination with characteristics. Create a request definition • Zurich Sales and Order Management • Docs | ServiceNowI have created a request definition reco...
Can anyone suggest on the change mgmt API TMF 655 use cases also i am unable to trace it in my PDI even i have installed sn_ind_tsm_core & sn_tmf_api plugins already installed in my PDI but still i am unable to find sn_tmf_655 namespace in REST API e...
Hi, I would be interested in the TSOM Discovery. I am currently working on ITOM discovery and wanted to understand how many different objects (from the ITOM) could be found. I was wondering if with TSOM discovery, objects like Blade F5 and Transceive...
Hello everyone,I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?As we have service bridge to connect two instances i...
Hi. I am new to this order management stuff. I need a service for example a broadband service where users can raise this from service portal and I can see an order getting created for the user request. Can someone help me with this#ordermanagement
Hi our customer wants to have the Quote generated in HTML and not in PDF format. Right now the out of the box capability of Quote Management is though it is possible to configure html templates the document generated is in PDF format. Can this defaul...