Fallout exception handling management
Need best solution to handle fallout exception handling management capabilities between OMT and ITOM for Telecom domain.
Forum Posts
Attribute mapping between Product Specifications
Hi,Do we have any use case where attribute mappings are used between 2 product specifications? In which scenario it is used and how will be the overall journey for such products?
Need Help : Order Management - Telecom, Media, Technology Delivery Accreditation
Any1 who passed : Order Management - Telecom, Media, Technology Delivery Accreditation. i m trying to find some answers i feel they are correct after reading mutliple need some suggestion. no asking any answers however more to understand where my re...
Resolved! Upgrading from CSM to TSM
Hi community, We have a customer currently using CSM, but given their background, the TSM industry solution has some features that they see as valuable and are now considering upgrading to the TSM solution. However, I think I read an article once sa...
How business services will be considered for Alert Priority score calculation?
When calculating the Alert Priority Score, the first factor considered is the number of impacted business services. Query: Where does this Application services count come from, and how is it determined? When I tested it, even though there were two s...
TMF 641 API -Domain issue at Resource order level
I am creating customer order using TMF641 API, my order & order line items are getting created in global domain but resource order is getting created in top/default domain.I am unable to update the domain manually or through Business rule as well. my...
Issue with TMF 637 - Product Inventory API. Unable to Insert Inventory for Services and Resources.
The TMF 637 Product Inventory API enables you to post records into the product inventory (sn_prd_invt_product_inventory) table, however the limitation seems to be it will only post product inventory records tied only to product specifications (and no...
Resolved! Telecommunications Network Inventory (TNI) Essentials (Washington) course
The contents of the labs and the lab instance provided does not match. In some cases there are small differences but by lab 3 the exercises and what is in the instance differs so much that I am unable to continue. I have checked the instance is Washi...
Bridge for consumers
What are the security implications for Bridge for consumers
Patching a Domain Service Order by using TMF622 api
Hi All, I cam across a scenario as below. We are using TMF622 API fro creating a Product order which in return create a Customer order with Order type as Product Order. Now we have a Product Specification and that a related Service Specification. Ini...
How to create Project Template Task relationship while creating project template
How to create Project Template Task relationship while creating project template, do we have design reference page or any demo video
Replace Pinnacle with SN
Hello!We are a longtime Pinnacle customer. I know that Utah State University built a replacement for Pinnacle in their ServiceNow instance. My questions are.... 1) Has anyone else replaced Pinnacle with functionality in ServiceNow? 2) Is this a cust...
Query related to Amend & Cancels in Order Management
Hello, This query is with regards to article 3112399 (DYK Article for Amend and Cancels). I was unable to include comments in this article as it gives an error, hence posting my queries here I have a couple of queries regarding the "action" attribut...
Resolved! CFS requires RFS error
Hello,I was able to create a CFS requires RFS relationship, but the second one i tried - i got this error:I tried to do the following:Mobile SMS Service (CFS) requires RFS = (RFS).Got the error message below telling me to use relation type ''budnle/...
In TMF642 POST, PATCH, and CLEAR responses, we have to assign 32-digit pure integer to id attribute
Hi All, We have a requirement to assign a 32-digit pure integer to the id attribute in TMF642 POST, PATCH, and CLEAR responses. However, when we attempt to assign a pure 32-digit integer, it automatically converts to scientific notation (exponential ...
