What are some common methods to send notifications to the customer who placed the order or to the contacts associated with the order after it has been placed? Do you keep it high level or do you also include order details?
Hello All,I have a requirement to create 1) Customer Project ( Customer Account ) 2) Project Task ( for each location-L1 ) 3) Creating as sub-task to fulfill the SOMT order tasks like Assign Engineering Resources (primary) Pick/Ra...
Hi Community, I am currently analyzing the order creation process in the TSM - Order Management application.So far, I have identified the logic/scripts responsible for creating:Customer Order recordsOrder Line Item recordsHowever, I am unable to trac...
Has anyone modeled Mission Critical Push-to-Talk Product Offerings?I am looking at a couple of different options and the challenge I am running into is with the talk groups, subscribers etc . Curious to hear from others.
As per client requirement, FSM technician or dispatcher should have feature to create Work Order or Work Order Task from Agent Mobile app. Currently there is a provision to create Work Order task but there is no provision to select the Temaplate.Pl...
Hello,Does ServiceNow support placing orders for consumers?( B2C model)On my instance , when I try to place an order, Account is always required, but for B2C models, consumers aren't tied to Accounts. I'm curious + am I missing something here?
I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...
Hi All, we are using Service Now together with Logik enabled, basically when we hit customize button it open a configurator session handled within Logik. I have a basic question: how I can map a SNOW field into Logik session? Let's say I must expose ...
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works.
We have created a product catalogue and published it with few Product specifications, product offerings and characteristics.Now it is working fine and we are able to place orders using this catalogue. Now customer needs to remove some characteristics...
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Dear ServiceNow Community.As per the requirement we need to create Rack UI view for server class in CMDB .Please give me step by step instructions so that I can do it in ServiceNow PDI.I have found the below articles but all options are not availabl...
Hello All,I am seeking for some guidance or help to crack the Telecommunications, Media, and Technology Service Management Delivery Accreditation exam. Can anyone help me out on this aspect at the earliest? Thank you in advance.
Hello Everyone,We are working with the Telecom Service Management (TSM) application and facing a functional requirement around Service Order creation, specifically when users select the Add action. Current OOTB BehaviorWhen creating a Service Order (...
