Hello Everyone,We are working with the Telecom Service Management (TSM) application and facing a functional requirement around Service Order creation, specifically when users select the Add action. Current OOTB BehaviorWhen creating a Service Order (...
I referring the below article and trying a PoC to understand how Request Definition works in combination with characteristics. Create a request definition • Zurich Sales and Order Management • Docs | ServiceNowI have created a request definition reco...
Can anyone suggest on the change mgmt API TMF 655 use cases also i am unable to trace it in my PDI even i have installed sn_ind_tsm_core & sn_tmf_api plugins already installed in my PDI but still i am unable to find sn_tmf_655 namespace in REST API e...
Hi, I would be interested in the TSOM Discovery. I am currently working on ITOM discovery and wanted to understand how many different objects (from the ITOM) could be found. I was wondering if with TSOM discovery, objects like Blade F5 and Transceive...
Hello everyone,I am a beginner in TSM can anyone help me out in understanding do we need to have consumer(who use servcenow) and provider(who use servicenow) instances only or any platform can work?As we have service bridge to connect two instances i...
Hi. I am new to this order management stuff. I need a service for example a broadband service where users can raise this from service portal and I can see an order getting created for the user request. Can someone help me with this#ordermanagement
Hi our customer wants to have the Quote generated in HTML and not in PDF format. Right now the out of the box capability of Quote Management is though it is possible to configure html templates the document generated is in PDF format. Can this defaul...
Hello Community,I am looking for advice regarding an issue where CPQ Blueprint creation does not complete on our instance.Even though the required role sn_prd_pm_product_catalog_admin was already assigned, the following behavior continues:Blueprint c...
Hi All, What is the significance of 'Mandatory' field in Specification Relationship. Use case I can think of is that a particular RFS is mandatory when requesting a CFS. In such case order should be created for RFS as well. But how does it work in c...
Per my understanding, only TMF 622 is available on ServiceNow . What about consuming payloads in other formats like TMF 620, 632 and 674? Would we need to build our own scripted APIs for this?
HI & Good Morning All, I am unable to get the name space names for the following API's. Can anyone help me with that? TMF - 666 TMF - 673/674/675 is the geographical site TMF - 632 Party management (Contacts) TMF - 666 customer & Accounts I am trying...
Hi,I am building a lead and opportunity management solution using ServiceNow SOMT. I have been asked to enable tracking chats and voice calls as a part of the Activity tracking feature of SOMT - Lead management and opportunity management. Right now o...
Does ServiceNow SOMT Lead management provide out of the box capabilities to configure rules for lead scoring and lead rating ? Does it need to be done using decision tables and business rules ? Is there any AI model which ServiceNow provides for lead...
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...