Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
Question is around hardware swap OOTB functionality. If a hardware swap is to be done on child PO, can we assume that Parent PO/ Top order line item remains with "No Change" and Child PO/OLI will have "Change" action? Also if I am supposed to do a h...
Some questions on implementing Change Order in Servicenow SOMT Zurich version1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.2)How do we identify Attribut...
Hi Can anyone confirm the list of TMF Open APIs ServiceNow supports currently? There are in 50+ Open APIs but my understanding is currently only 12 are implemented by ServiceNow. Anything outside these 12 need to be built as a custom API if customer ...
Hi, I am trying to do change order after completing the New order (Product Order). Following is the JSON I am using. In the response, it is showing 400 Bad Request. Can someone please throw some light, if I am doing something wrong here. We are using...
Hi Everyone,I'm trying to add a Knowledge Article to a Work Order Task. While editing the template in the Work Order Models table, under Related Lists, I found an option to add a Knowledge Article. I added it there, but it ends up being linked to the...
Want to understand what the difference b/w "Service Offering" and "Sold Product" Table . What is the data which should be stored in Service Offering and What is the data which should get stored in Sold Product table .
We have a scenario where in customer calls complaining regarding a device that needs replacement, based on this a customer order is created and respective order line items/service order/order tasks get created. As an agent i need to view this order f...
I have several pieces of equipment that I am importing and they are not following the prescribed methodologies.A rack mount equipment holder that has two slots for small Accedian devices. I would have expected that you would make that a shelf/equipm...
Hello Team, I have one requirement to onboard the user to preprod when it is onboarded in Prod.We want to automate this as catalog driven.Can you suggest the best practice to do that we are doing below action1) creating user in ServiceNow2) Creating ...
Hi I'm having issues with dot walking in platform analytics for "List - Simple". My issue when adding these fixed filters for table X:Configuration Item.Life Cycle Stage is OperationalConfiguration Item.Life Cycle Stage Status is In Use These will ch...
Hello Team, I am using above API to create orders. This API is present on preprod but not on Prod.We have already order management plugin installed.Preprod Plugin Order Management installed version 11.0.0 Prod Plugininstalled version is 6.0.3 Can an...
Hello Team, I want to create domain as part of customer order whenever any new account is getting created.What is the best practice to create domain.what should we first create, is it domain or account?As per my understanding for creating customer or...
Hey all! I work for a mid-sized University. We have quite a few buildings around campus, each with their own floors, rooms, equipment, and so on. We also have a datacenter and quite a lot of networking closets. My employer has recently migrated ove...
How to restrict creation of sold products for CFS & RFS in OMT. and sold prod should only be created for products. Please suggest.
