Hi,I have attribute mapping rules set in CFSP for mapping characteristic values from CFSP to RFSP. Mapping rules work as expected when I place a new service order however when I revise order line, modify characteristic values ( which are set as a 'So...
I cannot find any out-of-the-box integrations between the Order Management Fallout task and ITSM tasks (incidents, requests). There aren't even subtasks on the fallout.The use case is simple: A fallout manager who manages the fallout needs help from ...
Hi,I see the proxy details only for the Yokohama version. Is it available for the Xanadu release version as well? Has anyone installed a MID Server for the Xanadu release?For reference, please check the image.Thanks,Siva
I cannot access the link sent by Tom Schnarr with the March 18th Telco PAC session, would you please grant me the necessary access? Thank you Luciano ParolaCIO - Cirion Technologies
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
There was a recent table created this month called cmn_media in the CMDB Ci Class version 1.68.0. This is all the info that was provided: cmn_mediacmn_media is a generic table that stores media that is uploaded against a record. Current options are v...
Hello, Having a scenario, when my change request is getting Closed/Cancelled using flow. Then, order task also getting Closed/Cancelled. Could you please help me with the relevant BR. Change Type - Normal. Thanks & Regards,Ambadas
I am using the latest version of SOMT (Sales and Order Management for Telecom).In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.In ...
I would like to use a reference field in the Input type of Characteristic (Table:sn_prd_pm_characteristic) that is set in the Specification (Product/Service/Resource). Unfortunately, I could not find a reference field at present; is there any way to ...
I have created a create order via TMF 622, where should it be populated? Inside Customer Orders or Product orders.
Is 'Process Order Enrichment' the first flow to get triggered in Customer Order journey. Can someone provide details if enrichment can be done by customizing this flow or enrichment has to be done outside of this flow?
TSM is a industry product that includes ITSM, CSM and adds telco industry flavour to it. I am trying to understand what additional capabilities TSM offers over ITSM & CSM. After going through various documentation, my understanding stands as below (a...
Let me elaborate:Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"? Question :2:I have to pre - sync few billing related characteristics(some may have pric...
