Hi community, We have a customer currently using CSM, but given their background, the TSM industry solution has some features that they see as valuable and are now considering upgrading to the TSM solution. However, I think I read an article once sa...
When calculating the Alert Priority Score, the first factor considered is the number of impacted business services. Query: Where does this Application services count come from, and how is it determined? When I tested it, even though there were two s...
I am creating customer order using TMF641 API, my order & order line items are getting created in global domain but resource order is getting created in top/default domain.I am unable to update the domain manually or through Business rule as well. my...
The TMF 637 Product Inventory API enables you to post records into the product inventory (sn_prd_invt_product_inventory) table, however the limitation seems to be it will only post product inventory records tied only to product specifications (and no...
The contents of the labs and the lab instance provided does not match. In some cases there are small differences but by lab 3 the exercises and what is in the instance differs so much that I am unable to continue. I have checked the instance is Washi...
What are the security implications for Bridge for consumers
Hi All, I cam across a scenario as below. We are using TMF622 API fro creating a Product order which in return create a Customer order with Order type as Product Order. Now we have a Product Specification and that a related Service Specification. Ini...
How to create Project Template Task relationship while creating project template, do we have design reference page or any demo video
Hello!We are a longtime Pinnacle customer. I know that Utah State University built a replacement for Pinnacle in their ServiceNow instance. My questions are.... 1) Has anyone else replaced Pinnacle with functionality in ServiceNow? 2) Is this a cust...
Hello, This query is with regards to article 3112399 (DYK Article for Amend and Cancels). I was unable to include comments in this article as it gives an error, hence posting my queries here I have a couple of queries regarding the "action" attribut...
Hello,I was able to create a CFS requires RFS relationship, but the second one i tried - i got this error:I tried to do the following:Mobile SMS Service (CFS) requires RFS = (RFS).Got the error message below telling me to use relation type ''budnle/...
Hi All, We have a requirement to assign a 32-digit pure integer to the id attribute in TMF642 POST, PATCH, and CLEAR responses. However, when we attempt to assign a pure 32-digit integer, it automatically converts to scientific notation (exponential ...
Hi,I have attribute mapping rules set in CFSP for mapping characteristic values from CFSP to RFSP. Mapping rules work as expected when I place a new service order however when I revise order line, modify characteristic values ( which are set as a 'So...
I cannot find any out-of-the-box integrations between the Order Management Fallout task and ITSM tasks (incidents, requests). There aren't even subtasks on the fallout.The use case is simple: A fallout manager who manages the fallout needs help from ...
Hi,I see the proxy details only for the Yokohama version. Is it available for the Xanadu release version as well? Has anyone installed a MID Server for the Xanadu release?For reference, please check the image.Thanks,Siva
