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Resolved! IS nested Characteristics Supported in SOMT

Let me elaborate:Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"? Question :2:I have to pre - sync few billing related characteristics(some may have pric...

MalayanurKR by Tera Contributor
  • 1184 Views
  • 7 replies
  • 1 helpfuls

Resolved! Order Management - CSM/FSM Workspace

Hi all,  Could you please help me find out how this layout is appearing on the order form in the CSM/FSM Workspace please? I have checked the order form layout, but this section is not configured there. I need to update the fields appearing in this l...

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Decomposition Rule Issue for Telco Service Order For Modify

Hi Folks, I am facing decmosition issue while placing a Service Order for the Modify journey. I have a service specification catalog Customer Facing Service (CFS) and Resource Facing Service (RFS). Both CFS and RFS having relationship with decomposit...

arpanshah by Tera Contributor
  • 932 Views
  • 5 replies
  • 2 helpfuls

TNI Plugins

hi allI am part of rise up, can anyone suggest how to get TNI plugin to develop some user stories. I have extensive telecom background and new to ServiceNow so keen to learn but cannot find TNI plugins.I guess it is for customers only but if there an...

pssharmauk by Tera Contributor
  • 715 Views
  • 3 replies
  • 0 helpfuls

Resolved! TMF637 - Methods and Details

HI Team,Can we please confirm if we have any plan to add Patch/PUT methods on TMF637 API. I would like to understand why was if not provided so far, is there any particular reason behind it?@ShashankInamdar  Thank you! Kailash