Looking for Document Management System reference document.
Looking for Document Management System reference document.also, do we need subscription for Document management system and any pricing details.
Forum Posts
How promote a Custom Decision Table from one instance to another
We have created few Decision Tables (in sys_decision using decision designer) to perform various business rules as part of our scoped application. When we promoting the scoped app from one dev instance to another dev instance. Though the decision tab...
Resolved! Order Management - CSM/FSM Workspace
Hi all, Could you please help me find out how this layout is appearing on the order form in the CSM/FSM Workspace please? I have checked the order form layout, but this section is not configured there. I need to update the fields appearing in this l...
Performance and Capacity Dashboard
Hi All - please guide how to create performance and capacity dashboard in servicenow wherein we can showcase the system overview like CPU, Database etc..
ServiceBridge support sync Product catalog offering , specifications and P/S/R
Can we use ServiceBridge to sync Product offering , specifications and P/S/R catalog between instances ?
Catalog-driven orchestration (SOM/OMT)
how to develop a fulfillment with dynamic orchestration workflows driven by an advanced product catalog? Any thoughts or pointers?
Building product catalog model in OMT / service catalog
What is the Use Case were we need to build a Service Catalog for each P/S/R and how this gets integrated between OMT and Service Catalog ?
Decomposition Rule Issue for Telco Service Order For Modify
Hi Folks, I am facing decmosition issue while placing a Service Order for the Modify journey. I have a service specification catalog Customer Facing Service (CFS) and Resource Facing Service (RFS). Both CFS and RFS having relationship with decomposit...
TNI Plugins
hi allI am part of rise up, can anyone suggest how to get TNI plugin to develop some user stories. I have extensive telecom background and new to ServiceNow so keen to learn but cannot find TNI plugins.I guess it is for customers only but if there an...
How to manage the entire customer lifecycle in SOMT (Sales and Order Management for Telecom)
I would like to run MACD in SOMT (Sales and Order Management for Telecom) with Customer Lifecyle Workflow.However, it appears that some of this functionality is not available for the entire customer lifecycle with OOB. Is there a better way to handle...
Resolved! Clarification on Order Line Item Action "nochange"
Hi Team, What is the meaning of Action "nochange" at the order line item and how what the out of the box implementation for this action in decomposition? Thanks, Aneesh D
Resolved! TMF637 - Methods and Details
HI Team,Can we please confirm if we have any plan to add Patch/PUT methods on TMF637 API. I would like to understand why was if not provided so far, is there any particular reason behind it?@ShashankInamdar Thank you! Kailash
TNI : Rack Visualization
In the rack visualization, if I want to install a shelf and place four ONUs on that shelf, how can I configure it?I would like to confirm how to install a shelf and place multiple devices on it, in the same way as the above question, and how to manag...
Cancellation of single specification order from a bundle order
Hi, I've placed a bundle order (via TMF-645 API) consisting of multiple CFS orders, and now need to cancel a single specification from this bundle. ServiceNow's cancel API would cancel the whole order, as it does not allow cancellation of single spec...
How to explore plugins for telecom industry
Hi all, If I want use all of functions of TSM(Telecom Service Management), what is the necessary plugins to install??As long as I read product documents, I could not find the list which explained that. Also, it's bothersome to install plugins one by ...
