Hello!We are a longtime Pinnacle customer. I know that Utah State University built a replacement for Pinnacle in their ServiceNow instance. My questions are.... 1) Has anyone else replaced Pinnacle with functionality in ServiceNow? 2) Is this a cust...
Hello, This query is with regards to article 3112399 (DYK Article for Amend and Cancels). I was unable to include comments in this article as it gives an error, hence posting my queries here I have a couple of queries regarding the "action" attribut...
Hello,I was able to create a CFS requires RFS relationship, but the second one i tried - i got this error:I tried to do the following:Mobile SMS Service (CFS) requires RFS = (RFS).Got the error message below telling me to use relation type ''budnle/...
Hi All, We have a requirement to assign a 32-digit pure integer to the id attribute in TMF642 POST, PATCH, and CLEAR responses. However, when we attempt to assign a pure 32-digit integer, it automatically converts to scientific notation (exponential ...
Hi,I have attribute mapping rules set in CFSP for mapping characteristic values from CFSP to RFSP. Mapping rules work as expected when I place a new service order however when I revise order line, modify characteristic values ( which are set as a 'So...
I cannot find any out-of-the-box integrations between the Order Management Fallout task and ITSM tasks (incidents, requests). There aren't even subtasks on the fallout.The use case is simple: A fallout manager who manages the fallout needs help from ...
Hi,I see the proxy details only for the Yokohama version. Is it available for the Xanadu release version as well? Has anyone installed a MID Server for the Xanadu release?For reference, please check the image.Thanks,Siva
I cannot access the link sent by Tom Schnarr with the March 18th Telco PAC session, would you please grant me the necessary access? Thank you Luciano ParolaCIO - Cirion Technologies
Hello everyone,I tried the CTI integration with twilio which is provided by ServiceNow.I have a business requirement to integrate ServiceNow with Cisco Finesse. The Customer will call via Cisco Finesse to ServiceNow , agent will receive the call and ...
There was a recent table created this month called cmn_media in the CMDB Ci Class version 1.68.0. This is all the info that was provided: cmn_mediacmn_media is a generic table that stores media that is uploaded against a record. Current options are v...
Hello, Having a scenario, when my change request is getting Closed/Cancelled using flow. Then, order task also getting Closed/Cancelled. Could you please help me with the relevant BR. Change Type - Normal. Thanks & Regards,Ambadas
I am using the latest version of SOMT (Sales and Order Management for Telecom).In Product Offering, there is a checkbox for Create Order, and when the Order is completed, the Service Contract and Entitlement are not automatically generated in OOB.In ...
I would like to use a reference field in the Input type of Characteristic (Table:sn_prd_pm_characteristic) that is set in the Specification (Product/Service/Resource). Unfortunately, I could not find a reference field at present; is there any way to ...
