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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Why Your “Mandatory” Fields Aren’t Really Mandatory (And How to Fix It)

Hello Community, We’ve all been there: you make a field mandatory on a form using UI Policy, only to find a week later that someone bypassed it via a List Edit, an Excel Import, or an API integration. In ServiceNow, "Mandatory" doesn't always mean "M...

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Utah

Query Regarding ServiceNow Account Transfer

Hi All, I just wanted to understand the process regarding my ServiceNow account. Currently, my ServiceNow account is associated with my company email ID, and I am serving my notice period. Before my last working day, do I need to raise any request or...

Question

Resolved! Unable to reply to my own post

Hello Team, I have created a post in the ServiceNow community, but I am getting an error as shown below. My original post link here: My Original post Just to let you know, my email ID was already verified, and I have attached the screenshot below a...

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CSA Exam Practise Questions for 2026

Hi , where can i find Questions to practice for CSA exam .Thanks,Varsha

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WalkUp connecting to Outlook

We are trying to connect WalkUp to Outlook. We have created all the connections and credentials and we went through the installation process. Only issue we are running into is it says we need to grant permission to the WalkUp Application. Can someone...

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Resolved! Agent studio scripting

I am trying to create an AI agent in the Agent studio while create a tool as script i am constantly getting error while trying to get the output from that tool could someone please help me on this :below is the code and error :(function execute(input...

Question

How do I add a Performance Analytics widget to a Platform Analytics dashboard

I've set up a Platform Analytics dashboard: I'm wanting to add Performance Analytics widgets from one normal dashboard onto my Platform Analytics dashboard: However, what I've noticed on the Platform Analytics dashboard is that when I click on 'Add...

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Publish/Draft on Status Report in Project Workspace

Hi,Can anyone explain the intended functionality behind the Published/Draft option on a status report in Project Workspace. It seems than whenever we create a report in draft, we can still toggle its status between Published and Draft. I would have e...

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Technical Project Manager Levels

Do I need to pay for certifications after I finish these Technical Project Manager Levels, or are the certifications free? also do I need to finish the entire levels? I just want to kick-start a career in technical project management

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How Can I Calculate/Measure 'Mean Time To Contain' a Security Incident in Security Incident Response

How Can I Calculate/Measure 'Mean Time To Contain' a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues I have been asked by a client to calculate, measure and show on a Performance Analytics Dashboard, the 'Mean Ti...

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Waking up from hibernation - or not

Has anyone succeeded in getting the instance in your ServiceNow University course to wake up from hibernation with some degree of reliability? Mine just sits on the 'waking up' page forever. Of course I saw the guidance to just capture your state in ...

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My training instance (university) is blocked

I'm blocked in my training. My lab instance is blocked, I can't wake up the instance and I can't terminate the instance neither. The page accepts the order, a pop-up message appears, but nothing happends. The message is the same after one hour: "Your...

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Resolved! Display Location 'Full Name' in Location Field and Location 'Name' in Building, Floor or Space Field

Display Location 'Full Name' in Location Field and Location 'Name' in Building, Floor or Space Field Hi Guys,I'm wondering how I can achieve this, I have tried but not succeeded as yet. On my 'Incident' form, I have configured 3 custom fields, called...

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Add Child of Incidents to Problem tickets

Hi all, We may attach a parent incident to a problem. Is there a way to add the list of child incidents to the problem? These are incidents where they are only attached to the parent - not the problem. Only the parent would be attached to the problem...

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Resolved! Help with background script

Hi Team, I have requirement where I have to populate clickable Link in string field on alm_asset table using background script. Field: u_instruction (String field) This code is not working; the link is non clickable. var linkURL = 'https://example.c...

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