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Featured Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

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Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

flow designer requirement

when catalog item is submitted and it should be approved automatically by setting approval is approved and stage as fulfill and then first SCTASK "Reporting Task"should be created automatically and when sc task of first task Reporting Task closes the...

Question

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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Does modifying the scoring criteria for risk assessment affect the previously completed risk assessments?

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How to Globally Set Default User Preference to Enable System Notifications?

I need to massively enable System Notifications for all users in my ServiceNow instance. This setting should apply as the default value for all users who have not yet configured this preference personally.I previously achieved a similar task for Sho...

Question

Dynamic fields not loading in Jira Update Issue action when Issue ID is passed dynamically

Hi All, I am using the Jira Spoke - Update Issue action inside the flow designer. When I manually enter a Jira issue Key(example ABC-123), the dynamic fields(Additional fields) load correctly.But when I pass the Issue ID dynamically from a previous s...

Question

Auto-load emailed CSV File report into custom table(***) using Inbound action

Hi all,I had a requirement where business sends CSV file as an email attachment and I need to load that data into a custom table automatically. The emails will only come from a specific user profile: Praveen which Inbound emailThe report is sent as a...

Question

Create custom Heatmap similar to Heatmap in Risk Workspace

What is the best possible way to create a custom heatmap similar to heatmap in Risk Workspace so that it is available in native dashboards?

Question

Make all fields editable in change record for particular group members when state is not closed.

I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...

Question

Call Email client from UI Action

Hi,I have a requirement where I want to call an email client template through a UI Action. I have 2 email client templates on the same table. What I want to do is call one template from the OOB Functionality and the other using a UI Action.Now the is...

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Editable Access for End Users on RITM Variables in Service Portal

Hi All,I have a scenario where I want RITM variables to be editable when the RITM state is “Refer Back.”ContextChannel: Service Portal (custom widget rendering variables)What I did:In the widget, I check if the RITM state is “Refer Back.” If true, I ...

Question

Discuss button for chatting with users. Where is the logic?

Hi everyone,The Discuss button is a great feature for starting a chat with other users in the context of a record.A client is asking whether this functionality can be extended to allow users to start a chat without being tied to a specific record.I’m...

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IRM - Risk Assessment - Scoring criteria

Does modifying the scoring criteria affect previously completed risk assessments?

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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How to hide label in workspace

Hi Team,How can we hide highlighted field in workspace, tried the UI builder but script is not editable.

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PeoplePowered AI for Learning: Collaborative Cohorts - Force Multipliers and Accelerants

Right now, it seems like everyone is either: 彩treating AI like Gandalf’s staff, ready to take on a Balrogside-eyeing AI like Clippy from 1999. . . But when it comes to studying (or certifying, or developing skills), the real power move might instead...

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