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Featured Explain Value

To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success. ....................................

Article

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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Featured ServiceNow Enterprise Architect Community｜記事一覧

English version:ServiceNow Enterprise Architect Community | Article Index 本ページは、ServiceNow Enterprise Architect（EA）コミュニティに関連する記事を横断的に参照するための一覧です。 Community掲載記事および各アーキテクトによるオリジナル記事を、役割別に整理しています。 Community 記事（EA / SA / PA）企業変革を推進するServiceNow ...

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Thought Leadership

Sys_Id: retain existing or generate new during data migration?

Hi, I'm seeking for a guideline on sys_id handling: When migrating data from one system to another, in general should record sys_id be copied to new system, or let the new system to generate new ids?Note that it's between two different systems, rathe...

Question

Lift off challenge - Outreach email

Hi, i recieved an email stating that i could be potential winner for liftoff challenge, however the email has been triggered from outreach@rtm - Realtime media. I am bit suspious on providing my personal details as it is not from servicenow but from ...

Question

Predicitve Intelligence

Determine what is needed to enable this feature. (After upgrading the instance to Zurich version the plugin for predictive intelligence is already installed) (from Zurich it comes by default)Configure the OOB "Predictive Intelligence for Incident Man...

Question

Resolved! unable to see Extends option on a custom table created.

I am trying to create a new table while learning in my PDI(Yakohama version)I could not see the option to allocate or assign this to another table(Task) as a child.Extends option is not visible, any reasons?Thanks in advance

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ServiceNow Governance -vs- Operating Model -vs- Strategy

Understanding the Architecture of a Successful ServiceNow Program Organizations adopting ServiceNow often focus heavily on workflows, automation, and application capabilities. Yet many struggle to scale their platform adoption because they overlook a...

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ServiceNow Integration Governance

Integration Governance on the ServiceNow Platform Establishing Enterprise-Grade Standards for Connected Digital Workflows Modern enterprises rely heavily on integration. The ServiceNow platform rarely operates in isolation; it functions as the centra...

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Governance
Integrations

CMDB & CSDM Governance on the ServiceNow Platform

CMDB & CSDM Governance on the ServiceNow Platform Establishing the Data Foundation for Digital Service Operations The Configuration Management Database (CMDB) is widely recognized as the foundation of the ServiceNow platform. Yet despite its importan...

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Governance

Is there a way to hide container using a catalog UI Policy??

Hello Experts, I'm using a container display value as part of my form section, which i need to show and hide based on a checkbox variable. I tried creating a ui policy and ui policy action but it did not work. Is there a way to hide/show container?

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Technical Architecture Governance on the ServiceNow Platform

Technical Architecture Governance on the ServiceNow Platform Protecting Platform Integrity While Enabling Enterprise Innovation As ServiceNow adoption grows across an organization, the platform often evolves from a focused IT workflow solution into a...

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Governance

System Administrator

Just posting something on here as I'm following the system administrator career path. Focusing in on finally get the CSA cert. Any advice on passing it the first time would be great. I'm currently reviewing all the modules along the career path. Than...

Question

ServiceNow Demand Governance

Controlling Platform Demand While Accelerating Enterprise Value As organizations expand their use of the ServiceNow platform, one of the most significant challenges they face is managing demand. ServiceNow quickly becomes a highly visible enterprise ...

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Demand Management
Governance

Application not visible in "My Company Applications" on instances

We have multiple vendor instances under the same Company record in HI.Earlier, we could install/update our app from My Company Applications, but now the app is no longer visible on other vendor instances.We also published a new version from the devel...

Question

Measuring ServiceNow Governance Success

Measuring ServiceNow Governance Success A Practical Framework for Evaluating Governance Effectiveness on the Now Platform Governance is often discussed extensively when organizations adopt the ServiceNow platform, yet it is rarely measured effectivel...

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Analytics
Governance

ServiceNow Defining Governance Policies

Defining ServiceNow Governance PoliciesGovernance boards make decisions.Policies enforce them.Governance boards determine what decisions should be made and who has authority to make them, while policies ensure that those decisions translate into repe...

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Governance
Policy and Compliance

Project Taks Not Visible on the Time Sheet Portal

I am facing a weird issue on the Time Sheet Portal the Project tasks assigned to me are not getting visible on the Time Sheet Portal, only the Project Tasks whose Additional Assignee to me will be visible on the time sheet portal, can you please pro...

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