Connect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

blog
Zurich

Featured Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

blog
Knowledge Management

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

blog

Featured CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

blog
Architect

Adding more inputs into Flow Designer Action even with the limit reached

One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...

Question

Best way & platform to Learn for Certification

Hello People, I am new into ServiceNow learning and I have no technical background so I would like to know which ways are the best to learn and practice for certifications! ServiceNow University ?Udemy courses?Coursera courses ?With my little R&D i f...

Question

Understanding Time-Limited Roles in ServiceNow

Giving permanent roles for short-term tasks increases security risk and leads to role sprawl. This is exactly where Time-Limited Roles in ServiceNow come into play. What Are Time-Limited Roles? Time-Limited Roles allow administrators to assign a ro...

blog
Best Practices
Delegated Development
Script Debugger
Service Creator
Upgrades and Patches

Limit topics that appear based on what is typed into a Virtual Agent

Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...

Question

Resolved! Need your IMPORTANT SUGGESTION on my SNOW Transition plan (Subrata )

Hi ,I am writing to express my interest in transitioning into the ServiceNow ecosystem, specifically targeting roles such as Business Process Analyst, Customer Service Management, or Service Administrator. I have 15 years of experience as an Online B...

Question
Contract Jobs
Fixed Price
Full-Time

Resolved! How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

Question

“New” button missing in reference lookup after changing opened_for to point to customer_contact

Hi Community, On the Interaction form, I changed the opened_for reference field (which normally points to sys_user) to point to customer_contact for a Customer Service requirement. IssueAfter this change, when I click the lookup (lens) icon on opened...

Question

Approval Hub: “My Tasks” tab not visible in portal header (Employee Center) – how to enable it?

Hi Community,I’m configuring Approval Hub in our Employee Center / Portal. I can see the My Approvals tab in the portal header. but I’m unable to see the “My Tasks” tab in the portal banner/header (refer to screenshot).I tried updating all related Em...

Question

Catalog Item - Catalog Builder 'Security prevents writing to this field' message

Hello Community,I’m trying to change the State field on a Catalog Item using Catalog Builder, but I keep getting the error: 'Security prevents writing to this field.'What I’m trying to do: Update the State of a catalog item (e.g., Draft → Published) ...

Question

Edit bottom not showing on Taxonomy for Employee Center

I am trying to change the Taxonomy that I am using but the buttom is not showing up. I have tried to reinstall the plugin for taxonomies and have put the role for taxonomy_admin as I saw that it could be a possible issue, but still not working. My u...

Question

Catalog Builder - 'Security prevents writing to this field' message

I’m trying to publish a Catalog Item after making a minor edit, but when I attempt to save or publish it, I receive the error: “Security prevents writing to this field.” This occurs even when logged in as Admin. I’ve checked for Client Scripts that m...

Question

How to show notification alerts in Service operations workspace?

In this video, @25.42s, it shows the 'Show Alerts' feature. How to enable it? https://www.youtube.com/watch?v=HoifkkSjsE4

Question

Security prevents reading User - no records displayed

I have a user that seems to be in all the correct groups. But when the user goes to read a report they get "Security prevents reading User - no records displayed" i have tried to problem solve this but im at a stop as i cant find what the issue is.

Question

Position data should not be reflected under Employee Information section while submitting HR Case

I have a requirement where I want to hide position field from HR Profile table, and hence position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.Can anyone please suggest , where exactly from the ...

Question

Not available for not working as expected

Hi Team,Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must overr...

Question