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Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era—

Japanese version:AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜 *The views expressed in this article are based on the author’s personal experience and perspective and do not represent the official views or product direction of ServiceNow. Intr...

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Thought Leadership

AI Agent を設計するとき、やってしまいがちな6つのこと

はじめに ServiceNow の AI Agent は、設定画面を開けばすぐに動き始めます。 Role を書いて、Instructions を書いて、ツールをアサインすれば、会話が始まる。「思ったより簡単だな」と感じる瞬間が、実は落とし穴の入り口です。動くことと、正しく設計されていることは別の話です。本番稼働後に「なぜかツールを呼ばない」「ループが止まらない」「Assistの消費が想定の3倍だった」という状況は、最初の設計の判断ミスから始まっていることがほとんどです。 AI Agen...

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CSA Exam

Any Csa Exam vouchers available in India in 2026?or any sponsorships?

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Understanding invoke_from_ai ACL in ServiceNow: AI Agent Flow Security Explained

Security · Access Control · Agentic AI Understanding invoke_from_ai ACL in ServiceNow The invoke_from_ai ACL operation type controls whether a user has permission to invoke specific flows or flow actions via AI Agent, Now Assist, or Agent Tools....

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Self-Learned Certification Cost Me RiseUp Opportunity – Any Suggestions?

Hi everyone,I’m looking for some guidance from the ServiceNow community.I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility c...

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Multi Select field should be report in a such way that each option selected is reported separately

@Adam Stout , I followed the solution you provided using Performance Analytics, as it was recommended not to use a custom table.Step 1: I created an Indicator Source on the Legal Request table, since we have a record producer on this table.The facts ...

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Live Course:

Would AI be used in some of these live courses in the future?

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how to add checklist template / checklist items for each phase in the project

Hi,I want to apply checklist templates automatically for each project phase in PPM/SPM (Initiation, Planning, Execution, Closure). Is there an OOB way to do this (via Project Templates), or do I need automation (Flow Designer / Business Rule)?Also, I...

Question

List Configuartion for dependecy Assessments in Workspace.

Hi All , I want to know where the highlighted list is configured in UI builder Workspace in the attached screenshot. And also I want to know is there a way to configuration dependency specific list configuration, that means for application dependency...

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Request for Study and Review Materials for ServiceNow Certified Application Developer (CAD) Certifi

Hello Guys,I hope this message finds you well. I am currently preparing for the ServiceNow Certified Application Developer (CAD) certification and would like to ask for your recommendations for reliable study and review materials. Could you please su...

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How to Pass Your ServiceNow Mainline Exams

Hi Community A while ago I posted this article on my LinkedIn profile: (28) How to Pass a ServiceNow Mainline Exam | LinkedInBut since there is a dedicated Training and Certifications forum I thought it would be ideal for me to post this article here...

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Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those dashboards as needed. Yuck. One question still remains, How ...

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Resolved! Formatting Catalog Variable Example Text

Hey, we use the example text feature for some catalog variables. Now the customer complains that the color and font is too similar to the user input. Is there a way to change the color or font type of the example text? Variable Example Text: Variab...

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How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

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Query about CAD exam cost

Hi Community, I have successfully completed the Application Development Fundamentals On Demand training and now see an option to take the exam.However, when I click the exam link, it asks me to register by paying $300. Could you please confirm whethe...

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Update system property using Scripted REST API

Hi Team, We want to update system properties present in different scope. So, if the AuthToken (which will be manually populated in all three applications (CSM/FSM/ITSM) ) matches with the AuthToken coming in payload then the remaining 4 system proper...

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