Connect

Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Featured 【Knowledge26レポート】#1 - Knowledge26の会場でServiceNow認定試験を受験する方法

Knowledge26の会場でServiceNow認定試験を受験する方法 — 予約から当日まで完全ガイドこんにちは、妹尾（linkedin：妹尾進吉 (Senoo Shinkichi)）です。 Knowledge26 CreatorCon レポーターとしてお届けするレポート第1弾。今回はKnowledge26の会場で認定試験を受験するためのガイドです。受験予約の手順を、実際の画面キャプチャ付きでまとめました。 ※ 現地受験にはKnowledge26への参加登録が必須です。現地受験のメリット...

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ServiceNow University
トレーニング・認定資格

Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...

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Architect

Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

Article

ServiceNow CSDM Explained: How Foundation Data Cuts MTTR

Your incident process moves only as fast as your service data. When tickets are not tied to the right service, service offering, and configuration item, your team spends time hunting for context instead of fixing the issue. A strong ServiceNow CSDM...

Article
Architect

Restricting incidents based on caller and a specific group

I have a requirement to hide tickets created by an automation tool to all but a specific group.I have looked at both ACL's and Before query Business rules and it seems with my requirements Before Query BR's is the most likely.So, the actual requireme...

Question

will closing bulk sctask with workflow false still trigger notification of RITM and REQ on autoclose

How to bulk close sc_task records without triggering closure emails on RITM (sc_req_item) and REQ (sc_request)

Question

Default Landing Page for SOW

Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...

Article

Order Guide Rule

I have a simple order guide rule that if a Yes/No question is No, it should result in a catalog item coming up on the "Choose Options" screen. I have deleted and recreated the rule but it will not launch the item. The item doesn't have any restrict...

Question

g:ui_element issue on UI Page

Hi, I am working on a UI Page in ServiceNow, and using g:ui_element to render fields from task_time_worked table. <g:ui_element name="time_worked_field" id="time_worked_field" table="task_time_worked" field="time_worked" />Similarly I'm rendering Cat...

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How to make dot walked field read only?

I have dot walked X field from Y table. Written UI policy to make that read only , still editable on new forms(has to be read only). Tried with OnLoad Client Script. Still no luck. Please assist.

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SLA breached report

Hi Seeking for your assistance on how to extract those ticket that are status are in red - SLA breached.

Question

External Links and Genius results

Use-case: Links to be displayed and searched in the Portal   Solution: Using External Links and Genius results External Link  Navigate to All > Content Taxonomy > External Links.  Click New.  On the form, fill in the fields.  Click Save or Submit.  ...

Question

Resolved! Help with Deny Unless ACL to hide attachments

I am having some trouble getting a Deny Unless ACL working to hide attachments in the header of records on a specific table. I have a table named u_contacts that already has ACLs to restrict visibility of records based on group membership using the f...

Question

Transfer Connect / Share App to my new email

Does anyone know how I transfer my work to my new email address? https://developer.servicenow.com/connect.do#!/share/contents/5979617_bulk_download_naming_of_update_sets?v=2&t=PRODUCT_DETAILS

Question

how to remove clutter from dashboard widgets in New UI Experience

When switching to the new UI experience, my dashboard got really fat with features and content I didn't ask for. Three particular wastes of real estate are shown in the screenshot below.I realize there are some configurable settings for the widget on...

Question

Getting this error while running ATF

This step failed because the client error 'SPWidget:SCSS portalId is null (id: v84ec632c431e5210ca4c1f425db8f281 portalId: null): no thrown error' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test r...

Question

Percent Complete field works on form but not on List

I am trying to identify the source of a specific piece of code on the state field of the pm_project_task table and replicate its functionality for the List View. But not able to find the appropriate existing script, any help is greatly appreciated. O...

Question

Doing a unique count in a database view

In my instance, I'm trying to build a database view to view ‘Key Software Models’ in ServiceNow. The definition of a 'Key Software Model' is:Version: Major (i.e. has no parent) but could be discovered on a minor version.Discovered on server: Non-disp...

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