Action and Action reason are empty in email attachment
Hi Team, When the email is sent the attachment are not getting attach to target. Action and action reason are empty
Forum Posts
CSI: CIM and Agile coexisting in a healthy manner
We have Agile module available as well as are implementing CIM shortly.- What do the integration points look like?- What should be managed where - How can we best set this up this integration to avoid resources needing to work in two modules and to ...
User criteria script
Hi, I am trying to create a user criteria to check the user's state using a script. I noticed that in sys_user there is a reference field called location.parent pointing to the cmn_location table. I don’t know how to do this dot walk. I also noticed ...
Notification email for incident alert
Good morning,it is requested to implement the following email notification for the table Incident Communication Plan [incident_alert]"All IA with Assignment group= ITAM_XXXXX if they have expired "Estimated Recovery Time | u_estimated_recovery_time" ...
Now assist option not display in create catalog irem
Hello Community! I want to develop now assist with virtual agent uses cases.For that I choose now assist with virtual agent catalogue generationBut when I am trying to create catalog item from catalog builder , now assist option not display in left o...
approval for linemanager.manager
How to achieve the below scenario using scheduled script ?*A. For a catalog item, send approval to requester’s manager.B. If manager did not approve within 3 days then send that approval(eventqueue) to lineManager’s.Manager.C. If that person (lineMan...
Issue with updating RITM records is triggering a large number of emails
var ritmGR = new GlideRecord('sysapproval_approver');ritmGR.addEncodedQuery('state=requested^sysapproval.state=4'); // Target approvals for specific RITMsritmGR.query(); while (ritmGR.next()) { // Set approver state to rejected ritmGR.state = '...
Variable sets to be moved in UAT/Prod
Hi Experts,how come that my variable sets (created by me) is not readable or detected when transfering update sets, is it needed to be integrated within the instance first? like it should belong first to the instance or are there any other way for my...
Copy Change Requests
I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...
Get Esignature from approvers on converted PDF from RITM
Hello all, My requirement is to convert the RITM into PDF and trigger it to the approver to get Esigned by them.I am able to convert the PDF.Can sameone help me with the cost effective options and configuration steps which I can use to get ESignatur...
Planned end date and planned start date on change form
Hi,I have a requirement to make planned end date and planned start date on change management form should be editable for change_manager role in all the states, i have tried scripts and UI actions but it is still not working.Can anyone help me achieve...
Resolved! Problem
Hi, My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record. I'm executing code but not working. when to run : Description :...
Resolved! Attachments visible for requestor in csm module
I have a requirement to have attachment visible only for requestor and 2 groups for particular record producer.RP will create case with particular subcategory, requirement is when subcategory=9, then any attachment should be visible only to requestor...
Azure Cloud discovery
Does anybody have a genuine Diagram or pictorial representation of how ServiceNow Azure Cloud Discovery works ,or how is the discovery done between both ? I want to have a check like how the SPN ,mid servers etc play their role in the process and pop...
Resolved! Hide "Close Task' Button in Service Operation Workspace for the TASK
Hello All,I want to hide a 'Close Task' button which is available on the task form in Service Operation Workspace.Please let me know the how we can do this? Thanks.
