Hi Community,I'm currently working on a project that integrates ServiceNow's Virtual Agent with an RPA bot to retrieve invoice data from Coupa and SAP. However, I'm facing a timeout issue.Here’s what happens:The Virtual Agent initiates the process an...
hi , i am generating approvals when i submit the catalog item from the portal using flow designer but when i submit the catalog item it , its generating approvals on the request table as well which i dont need , 'how can i stop generating approvals...
I want to add a banner or clickable link on the portal under any specific category, is it possible? if yes how we can achieve this.
Hi,I have a transform map to the core_company table, i modified my csv file to add a column i called action_type, i want to update, create or delete through the action defined. I created a script in the transform, but it doesn't work, can someone hel...
Hi Community, I’m trying to make text bold in a Flow Designer custom action by sending a message using the sn_connect API. Here’s the code snippet I’m using: javascriptCopy codevar conversation = sn_connect.Conversation.get("2064fa3919010300964f5270e...
How do I create a Flow in Flow Designer to run after a Comment is added to an Incident? It is easy enough to specify the trigger condition (Additional comments changes), but how do I access the comment itself, which is a journal field?
Business rule - (function executeRule(current, previous /*null when async*/ ) { var fields = current.getFields(); for (var i = 0; i < fields.size(); i++) { var field = fields.get(i); if (field.changes()) { var nam...
Currently, in my organization there are very generic questions ask to generate an Enhancement request.What are some questions you guys ask on your ServiceNow portal to create and ENHC ticket?
Hi! Looking for some help with getting a catalog client script to append a variable value to the end of short description. I have been using Now Assist to generate script but when I submit test tickets the value is not added to the short descriptio...
The sys_attchment table is storing the sys id of the image but it is not getting displayed on the incident form or any RITMBut it is getting stored in the table
Hey folks,I'm currently facing a requirement where I have a Change Calendar report configured based on the Planned Start Date. I want the report to be highlighted by State by default, rather than having to manually select "State" from the Highlight b...
I want to call a workflow from flow designer so that flow will wait for the event to be triggered. But I can't see 'call a workflow' action in my instance, I have to activate some plugin for it?
when user visit a table list view in workspace , we want to show latest record selected by default , we just need to show that record it as a selectthen based on available buttons(remove/delete), they can perform the action.Note: just need to show a...
how to set up ansible spoke where we connect to ansible using mid server
We activate the major incident via service operation workspace.When trying to collaborate and initiate via microsoft teams, error message appearsWhat should we configure to work?
