Hi All Do we have mechanism in ServiceNow which rates the ticket quality, it could be Pass/Fail or rating scale.Overall idea is to understand if the ticket was properly handled by the agent - Acknowledged with proper notes- Has the agent articulated ...
Hi experts,We need a report that should contain HR case number and the record producer question/ answers and the attachment table. I was able to create database view joining HR case table and attachment table but on the report unable to view Question...
Hi Experts,We have 'Internet Claim' record producer form. User will submit the form to claim their expenses and will attach required documents. We have requirement to consolidate all the Internet Claim related HR cases created in a month and send it ...
I tried to configure quick action for catalog item. However its searching catalog items but whenever i am sending it to user its sending only text not linkable card format same like Kb. All the things are configured same like search-kb quick action b...
Hi Team,Can we automate the communications to be sent from a major incident via the workbench Communications tab, to send out comms automatically every 30 mins for the duration of the outage until the outage is resolved. Another requirement is to sim...
Can Any one help me how to get "To disable this feature for all new globally-scoped client-side scripts set the system property "glide.script.block.client.globals" to false." in service now Please explain in clear steps.....also have another question...
When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
Hi,Software Installation table is getting populated by SG-SCCM in our project and for some reason after sometime, the count gets very low. From 221484 n records to 5K records..The records get deleted/disappers. Any specific reason why this happens? W...
Hello,I want to create a change request automaticaaly from RITM when this one is created, and in order to do that I created a business rule as the following but it is not working : Script : (function executeRule(current) { var chg = new GlideRec...
Hi, I'm implementing engagement messenger for 8 different external websites, It includes providing a chat feature for 8 different websites. After researching I found out we can use one topic to directly invoke Live chat topic but since 8 different ...
Hi, I need to trnsfer my certfiication from previous organization to personal email. I have changed company and my all certification were with previous organization email id that is my NowLearning account and I'm not able to login to that because of...
In Problem Management when i create a problem task from SOW its showing the 2 root cause analysis. But in the native view its working fine.
We have records from approval and hr case table if user select record from list we want to print it in the form of card in virtual agent.
We have a variable in the task which is attachement type, End User will add the attachement (contains User Id's), we need to add them in to AD groups by using flow designer. I know we need to create custom action in flow, In that need to write some...
var act = g_form.getValue('u_active'); if (act == true){ g_form.setMandatory('u_location',true); } else if(act == false){ g_form.setMandatory('u_location',false); }
