Automatic message for agent in SOW
How to add automatic messages for agents in interaction in SOW ?
Forum Posts
Dynamic translation issues
I configured the integration with Microsoft Translator, and a few weeks ago, dynamic translation was working properly, However, it suddenly stopped working, and the chat window now displays a message stating that dynamic translation is not available....
How to create a request when an email is sent to a specific email address.
I need to create a request when an email is sent to a specific email address. What configurations are required for this?Currently, my org has an existing email-to-incident setup, where sending an email to vjdev@service-now.com automatically creates a...
Resolved! Requested For field type default value
Hello All, I have one field named "Requested for" and that field type is requested for only and this field type behaviour is it will autopopulate logged in user name over this field as default value. To remove default value from this field I have add...
Resolved! Auto Closure of Change Requests
I am looking to implement a solution to Auto Close Change Requests that are older than 6months any help appreciated/
Resolved! I need to allow user only to select date after 7 days excluding business days.
Hi, I need to allow user to select date after 7 days but it should calculate only business days not weekend. In our project as per client we follow Friday, Saturday as weekend and I need to exclude Friday, Saturday. When user select date then it sh...
Resolved! Assignment group details for an individual user
Hi,We are exporting user details from user table to excel sheet.But we are unable to get Assignment Group details to which the user is part of.Assignment Group is a related list in the user form, so we are unable to get that details while we are expo...
Resolved! "no table configuration. specify the table configuration" in Agent Assist for SOW
Hello, I can't see the agent assist in the Service Operations Workspace, specifically when I am on an Incident (Request, Problem) form: What can I do? Maddalena
Error Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused
In workplace service Delivery application, I got this after submitting record. what could be the reason behind it? Error - Access to api 'put(sys_user.v_campus_case_email)' from scope 'sn_wsd_case' has been refused due to the api's cross-scope access...
Impact of changing the field type in ServiceNow
I have a string field in my catalog item called ' Release Id' , I want this to be changed to reference filed. Will this have any impact on already created record? If yes, How to fix it
About playbook in serviceNow
i want to create a view where i put some field data from the knowledge and add two customize button on that can anyone tell me how i can achive this in playbook
Creating a Problem automatically when Incidents have been in Hold status for 14 days
Is it possible to create a business rule that would automatically create a Problem for any Incident that has been placed in Hold status for 14 days? Thanks!
New member
Hi all! I am new to the community forum but not new to using SN on the job. I am currently in the role of a PRB mgr and looking for resources to help me keep my process area up to date. Anywhere specific I should start? Any/all help greatly apprecia...
after SSO login not redirected to employee center page specified
It works if you go through login.do > login_with_sso.dobut it doesn't work if you refresh with a specific page after logged out e.g (/now/nav/ui/home) and idP login prompt. It will return the the specific page instead of (/esc) the changes i made as ...
