Hello, friends Wanted scenario: Supplier ABC sends an e-mail to finance@company.com and payroll@company.com, they then forward it into our ServiceNow instance, and creates 2 separate cases, one which is decided as the route for finance mail, and once...
In the Virtual Agent Designer, how to route the conversation back to question?
if i did modifications to the oob flow/BR/script etc will they back to oob once after upgrate? if yes how to prevent it to not to happen?
I am brand new to ServiceNow and working through the course, Welcome to ServiceNow. One of the exercises is to update Incident INC0000055 category to Software. However, when I try to do that, I get, "Security prevents writing to this field." Therefor...
In watch list reference field, I able to see name and user id, now i want to add email and mobile number, so, watch list reference field should show name, user id, email and mobile number,I updated following variable attribute, but still it is not wo...
We have enabled the Virtual Agent for the Employee Service Center (HRSD), along with Advanced Work Assignment (AWA) and HR Agent Workspace. When end users initiate a chat, it creates and auto-assigns the interaction based on available agents. As an a...
Hi Community, The list view and form view is different in a database view table. I have a table which i have created by joining 4 tables. The list view is showing correct view but when i click on any of the record. Its opening the data from some othe...
Am trying to incorporate a workflow in ATF. As per our process, in a pop up modal i do have a field "Comments". once the Comments field is populated with a value, it enables the button "Proceed" for the user. else if the comment field is empty the Pr...
Hi All, I need to grant a member of the specific group edit access(read and write) on List view and Native UI, to approximately 20 newly created fields on Application table. However, creating individual ACLs for each field in not recommended, as it ...
Hello Experts, I'm encountering an error while training a pre-built ITSM NLU model in a ServiceNow demo instance. The initial error message is: "The model references a vocabulary source which hasn't been synced - personName. Please sync the vocabular...
Hi Team, I have deactivated Change - Normal - Assess OOB flow, How can I activate it again. The system is not allowing me to activate the flow. What is the work around RegardsB Siva Teja
I am working on creating a Workspace from scratch and there is this large space under the title and the first reports. I am unable to figure out how to get rid of this gap. Anyone know how to remove this?
Hi Team,I have requested AI Search Provision on my instance (Vancouver). But Its been 3 days I have not not AI Search is not enabled yet. Is there any other things that needs to enable first. Thanks,
Hi Team, I have a requirement to change the color of Number in agent workspace when last Updated by user is not part of fulfiller group. I am using Highlight Values in now experience module and trying to keep condition like as below. javascript&colon...
Hi, There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to ...
