Unrestricted user license required in APM (EA) to fill and assessment survey assigned to them?
Does a user need Unrestricted user license in APM (EA) to fill and assessment survey assigned to them?
Forum Posts
Unable to add fields in form designer servicenow.
I'm trying to add/remove fields from accounts table "Case" view using form designer and form layout. But I'm unable to save the edits made, I'm in correct "customer service" scope, I'm able to add the fields, but when I click save, the error is getti...
Task
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
Resolved! Convert date format "August 20th, 2024 16:58:34" into YYYY-MM-DD HH:MM:SS
Please could someone help as to how to convert date "August 20th, 2024 16:58:34" into YYYY-MM-DD HH:MM:SS.Thanks in advance!
How to add hyperlink for g_form.showFieldMsg display message
Hi all, I'm trying to add a hyperlink for g_form.showFieldMsg which redirects to a portal. I have seen in the community it is not possible for showfiledMsg. client is expecting only display message they are not okay to add it as an info messageCould ...
Resolved! Trying to fetch VIP status of caller using Script Include
Hi I have requirement to set the Description "Caller is VIP" if caller is VIP.I am new to the platform.I am not able to find mistakes in my code Can anyone help. Client script:function onChange(control, oldValue, newValue, isLoading, isTemplate) { ...
Resolved! Recommendations for session.putClientData() and max size to store?
Hi! I was wondering if there's any recommendations and best practices around the use of session.putClientData()?I'm embedding three widgets into a service portal header menu. And instead of loading them all for each page load using $sp.getWidget, I s...
Client side behavior on Assessment / survey
I have a Multiple selection question on a Questionnaire, an option being 'Not Applicable'.I want to configure that if a user selects 'Not Applicable' then the user should not be able to select other options.Like here, If I selected NA, then I should ...
Help needed for Integration of ServiceNow Virtual Agent with SharePoint
Hi Team, I hope you’re doing well. We’re looking to integrate ServiceNow’s Virtual Agent with SharePoint to allow users to access SharePoint content directly through the Virtual Agent.For example, if a user inquires about the leave policy, the Virtua...
Resolved! Flow Designer Valid to on Tomorrow does not filter the right entries
Hello,I currently have a problem with the Valid to on Tomorrow (specifically on the “on Tomorrow Operator):I want to filter out all KB articles that have the valid to date of tomorrow, this flow is triggered every day in the morning but for some reas...
Issue with Updating Tickets Between Instances - Error 404
Hi, I am trying to update tickets from InstanceA to InstanceB, but unfortunately it is not updating and I am getting a 404 error status code.Can someone help me with what variable we need to mention in the endpoint?Currently I mentioned Endpoint like...
Resolved! Update set for new catalog item
I had to create a new catalog item but forgot that when I start a new catalog item, I don't need to create an update set for it, but I had created an update set and then followed the steps we use to create a new Catalog Itemm as outlined below. We do...
getReference without callback
Auto populate of user details with out callback by using incident table?
How to bypass all mandatory fields while updating a field from a scheduled job
Hi All, I need to update a field using scheduled job. While updating, if any mandatory fields are there then they need to bypass & record needs to be updated. How to achieve this in scheduled jobs?
