I’m working on building a flexible integration between my security product and ServiceNow that allows my customers to automatically create new incidents in ServiceNow whenever an incident is created in my platform.Since ServiceNow setups can vary sig...
User is created when we select any department then ITIL should be added
Hi,Could anyone help me on this by providing the definition for Emergency Tier choices for Business ApplicationDefinition Needed for :1. Business Critical2. Mission Critical3. Non Critical
Hello, I am using PDI instance of ServiceNow with the Version of (Xanadu). When I tried to Retrain Classification AI Model I got the following error "Configuration OR Network Error" and after about 10 minutes the error change to "Training request tim...
I want to create maintenance plan for CI s through planned maintenance module and task will be create based on that. Is there any possibility? Thanks in advance
We have a business rule that prevents a problem record from being resolved if there are open problem tasks. The business rule is working as expected, however, the error message is only displaying on the screen for like a second and then it goes away....
Installed and activated the Proactive Triggers plugin. Changed the com.glide.cs.advanced-chat-popover system property from false (default) to true. Set my Application Scope to Proactive Triggers. Navigated to Conversational Interfaces > Settings....
I am attempting to repurpose a script I found to provide a prompt/confirmation before another function as youll see in the script below. The goal is to have the user confirm the state change before it happens. I would appreciate any help anyone could...
Hi Team, I want few of your technical suggestion for this usecase. When the request is submitted with details of user and for which instance he need access, at the backend there should be approval and after approval it should create new users in that...
I have a task like when user tagged in worknotes or additional comments I need to send them notification , In the when to send section I am using this script and fields , but I am confused how to add particular user who was tagged in worknotes or com...
Hi Team,In the below screenshot in metric_instance ,I am not able to understand why Value is showing as empty and duration is showing as 8 min?When I checked the Acitivity of the Case , I can see the case was always having the Assignment group so why...
Hi All,Need suggestions on below requirement1. Wanted to show the reference field values "Employee name" reference table is sys_user.2. Based on select box "Hire Type" with options "Contractor and Employee" so the requirement is if user selects Cont...
Hi Team !!!Need Quick help !! We have configured AI search functionality in lower instance and AI search is getting triggered and giving AI search results as accurate. We have now moved this functionality to higher instance and AI search is not trigg...
Hi All, How can I send the notification to the person selected by the user in the catalog form for approval when the form is submitted using email notifications?&How to send an attachment in an email notification with all catalog item details filled ...
Hi All,I have a catalog item (e.g., ABC) with the following requirement:There is a variable called Request Type with two options:New: Displays a set of variables for submission.Old: Displays a reference variable where users can select an existing RIT...
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