I also want to track for how long a given agent is available. When I checked in docs I can see option to check Time attendance and Worked summary for agents but not able to get tables which holds this information.Can we check where it is recorded whe...
I am attempting to update the state field on a change to start the approval process. We are adding a new state, peer review, which will now be the first step in the approval process. I updated the approval button UI action to switch the state to peer...
Can anyone explain how to trigger notification, when problem task elapsed 50% duration (Due Date – Assignment Date)/2? Can we do it with Scheduled job?
i want that data stored in one variable of on change client script of certian field can be accessed in on change client script of other.
Hi Folks,I've attached a screenshot. The need is that, when the "select asset" field is selected, only the display name should be shown—all other columns are displayed. Since I've used a reference qualifier, all columns are displayed. How can I hide ...
Hello, everyone!I would appreciate some help here.User want to see record's description next to the records' list on Service Portal. But I need to click on the record that I wanted to show the description, correct? How can I achieve this, if when cli...
hello everyone, can anyone write the script for getting the list of incidents updated today
I have a requirement , wherein when a email sender sends a email to a specific email address, his email ID should be populated on the field " Email ID of sender" which is created on case form.
Hi Team, I have created a custom Save and submit buttons in scoped application table. My problem is in the context menu I can able to see two Save options one is global save and another one is newly created save button. And coming to submit button I ...
Is there coding that can be added to include Carriage Return/Line Feed in a description text field is built? current.description = 'Primary objective: '+producer.new_purpose+'; Questions or decisions supported: '+producer.new_supporting_goals+'; Aud...
Hi everyone, I recently received my csa but I need help to quickly learn the fundamentals of java script specific to ServiceNow. Any free tutorials would be really helpful. I found the following youtube but wanted to get the communities feedback!Than...
Hi all, I've created a workspace for an application we built in house a while ago. I've added elements such as data visualisations and Lists - Simple and everything looks great. Except for two things1) When I click on a task in a list it opens in t...
Here’s how to create a Change Risk Calendar in ServiceNow:Create a Calendar Report:Start by generating a report in the Change Request table.Choose the report type as calendar and select the Risk field to display as events.Customise Field Styles:Navig...
Hi Team, I want to create a dashboard which consist of avg number of ticket resolved per individual in Quarter in dashboard it should come like months (Apr, May & June) & Avg how many tickets resolved Per Day.Kindly suggest what filter i can apply fo...
