Incident Conditions:
How do I manipulate the Incident conditions to report on incidents that my team have assigned to another team, but not closed?
Forum Posts
State vs need attention on Case
Hi,In Case when state is Awaiting info Need attention is set to Ture. and if Need attention changes to false State moved to Open. How to stop this state change to Open after need attention is false.
Resolved! Send an email to users that they are going to be removed from the group,if they have not logged in
Hi All, We have a schedule job which should give us the users who are part of the particular group and have not logged in for 2 months,so we need to send an email to users 1 week prior to the removal.Here is my script, and event,but event is not work...
Resolved! UI Button
I have implemented a UI Button on Related list. It's appearing in the list view I don't want to show the button on the list view.#How can I hide that button
Resolved! Domain Separation -Filters by Status- Incident (Service Operation Workspace)
Hi ServiceNow Community , My client in Domain separation instance and I am trying to apply a default filter for the Service Operation Workspace ,Open Incident records . They want to remove the resolved filters from Incident -Open . I am just wonderin...
inbound action script is not working.
I have written below script but it is not working request has been created but not going to proper catalog item, I have put currect sys_ID. kindly let me know what is issue in below script. (function runAction( /*GlideRecord*/ current, /*GlideRecord*...
Need to change user to active false using background script.
Hi Team,I need to change user active false using background script. I am using below script, but record of user is not changing to active false. var gr = new GlideRecord('sys_user');gr.addQuery('sys id', '62826bf03710200044e0bfc8bcbe5df1');gr.query()...
Make all fields ready only except for State field
Hello all! I have the below requirement: When a user accesses an Incident in the State of In Progress, if they are not the Created By user, all fields except for "State" shall be read only. I'm trying to solution this through the use of ACLs. I added...
Resolved! Auto assign questionnaire in DDQ
Hi All, When the due diligence request is created and moved to 'IRQ in process' state by clicking on the button 'Start Onboarding' a new internal assessment record is created automatically. In the internal assessment record, I want to automatically a...
Resolved! Only Case Contacts should be available in Watchlist.
Hi Everyone,On Case Watchlist, clicking on Lookup list i could see list of ALL contacts but i would like to see only case contacts.I tried changing conditions in Reference qualifier but i'm missing something.Example: if "x" account is selected and i...
How to get ${field_name} values from UI Macro or other scripts.
Hello, I have a created a field called "Chat Title" [type = Email Script]. Dependent field I have selected as a "Table". And added number and short description variables.But unable to get record's values from the UI Macro. Getting same in the field.C...
How to allow my different providers to work in my ServiceNow instance but do not see everything
Hi All,is there a way to have a kind of space, e.g. some "Provider Service Operation Workspace", where I can show only records that are assigned to my provider groups, so the provider can work on those that are assigned to them, but do not have acces...
Changes that were created during the Blackout Window
Hi Is there a way to identify changes that were created during the Blackout Window in ServiceNow? Thanks in advance. RegardsDankie Mashimbye
How to keep the options visible in the Dynamic Choice even after selecting one of the options?
Hello everyone, how are you? Regarding the Virtual Agent, I would like to know if it’s possible that when selecting one of the options from the "Dynamic Choice," the options, along with the question, do not disappear. This way, the user could still s...
Inquiry About Creating a New Catalog Item
Hello,Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?The reason for deactivating the old item is tha...
