Add 1 year to the date field
We have 2 date fields warranty and retire. Based on the value filled in warranty , 1 year should to be added to that and update retire. Please suggest.
Forum Posts
Cancel Change without filling mandatory fields in SOW
I already have made a script which works fine but doesn't work in "Service Operation Workspace" I know I should click the "Workspace Form Button" and then write a script there but I have tried but it still keeps trying to force me put all the manda...
Resolved! how to Change Priority through List View ?
I tried to change the Priority in the incident list view, but its not updating with new value. I want to know that is it possible to change the Priority through the Incident's List View?
Catalog Task need to be sent to the group based on option selected in variables
HI Community, I have a requirement, catalog task need to be assigned to assignment group based on selection of option from the variable.In catalog item there is variable called "license is requested for" reference field referred to alm_hardware table...
Assign Variables in Topics then pass to Topic Block
I wanted to assign the priority and eventually the assignment group and category in the Topic then pass it to the Topic block for ticket creation. Do I assign it via the Script variable on the left? The second screen shows where I added the varia...
Flow is not updating variable data in the RITM variable table
Hello All, I have a strange case where the flow is not updating the data of a RITM variable for a date field, but is doing so for all other fields after the washington release. Same functionality is working in Utah instance. Can someone know the reas...
Resolved! Configure VTB ticket
Hi All, I'm trying to configure a VTB ticket: I would like to add 'priority' field to it. Thanks!
SNOW Software integration with ServiceNow
Hi, I have completed the integration for the SNOW software with ServiceNow. The instance receiving datas from SNOW tool. But few records, devices are missing. What is the reason for this and how can i solve this
Resolved! Translating manually inputted help text
Hi, Community. We have a requirement where Company A has different help text from Company B on a Record Producer variable/field.Can anyone assist how we can translate it? Since we want to make a dynamic helptext based on Company, can you please share...
Search connector applications : external content into AI chatbot
Hi, I am looking for search connector for GitHub for getting the data into the AI Chatbot
set field based on logged in used country
Hello,i have a lookup variable which has country data (like: australia, england, china, etc),i want to set these lookup values based on the logged in user country location. example: if requested for country = (India IN), then the variable (what count...
Populate the date based on the option selection
Hi All, Having a requirement, on the catalog form there are two fields one is choice field and the other field is date field. the choice field having options called - 1day , 1 week, 1month, 6months. if the choice field is selected as 'one week'. th...
Resolved! Select group members; 1. reference variable to select group 2. variable to select a member
Reference variable to select a group: groupname('OIT ITD' is the group name we are selecting) Reference variable to select members from the group entered above: itd_approval_name Script Include named: findgroupmembers(function findgroupmembers(group...
Resolved! Limit the additional assignee list to only 2 users
Hello,Appreciate your help !We have added Additional assignee list to incident form.Now there is a requirement to limit the additional assignee to only 2 users.One cannot add more than 2 users to the list.Is that possible, If so could you please guid...
Resolved! Errors Importing Knowledge Articles XLSX
I'm running into some issues while importing (Easy Import) articles into a knowledge base. The scenario: I have about 2k articles that I need to import into one instance from another instance. Right now cloning isn't an option. I made sure to downlo...
