i have a catalog form and when i used to the reference and reference qualifier javascript: "install_status=6^stockroom=" + current.u_stockroom; how can i change to use lookup box where it will look for instock status ?
Hi I am trying to change the color and style for the Popular items (see image) any ideas on how can I make this? Thank you
I need to run a report which will tell me all of my Mac requests in my queueAm I able to run a report for New Hardware requests containing these variables 'such as 'Business Laptop' and 'Developer laptop' responses
Hi ExpertsI wanted to display the list of records from incident table on behalf of other user in virtual agent chatbox?I tried dynamic choice input node by both script and record but its not working out even though I refer the article https://www.ser...
Where do I add the UI Action to reopen an Incident once it´s closed so that it appears in the ESC?
I need to populate the current date and time in the below attached variables when perform restart immediately is checked. Please suggest
I am trying to clean up data for proper trending analysis but our General Request Item is being overutilized as it has now become the first item in the dynamic 'Popular Items' list. Is there a way to change / correct the item from General Request af...
Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
When Incident promoted to be Major Incident create Problem Automatically
Can I use a dashboard created with performance Analytics Workspace be used as the homepage, If yes... how?
I want if the logged-in user is an admin then the 'closed' choice in the 'state' field of the incident form should not be visible.
Hi Team,Can Someone please help meHow to Add URL to Priority Field in Agent workspace view. We have already in ITSM View
I recently migrated my website to Hostinger hosting, and I couldn't be more impressed. From the seamless setup process to the lightning-fast performance, Hostinger has exceeded all my expectations. Their user-friendly control panel makes managing my ...
Hello community,I've come across a requirement where I want an Interactive Filter on the dashboard which will let me sort using a custom date range. The default date filter has predefined options like 30 days, 60 days, etc. Below is an image attached...
Hello all, I'm trying to install Virtual Agent and am at the Topic Recommendations stage. I ran the topic recommendations and am unsure what I should do with them. For example, the recommended topic "ITSM - Issue - Software - Browser" is outside VA's...
