Hello, We do have a requirement to include related incident of SCTASK in the related list of SCTASK form level. However, there is no direct related list selection available for this & doesn't seem to be a field in incident storing SCTASK value eithe...
I am using my developer instance vancouver patch 2 i have only 78 incidents that are OOB from the ServiceNow i have dowloaded the virtual agent and configured the VA in my Instace i have downloaded the ITSM plugin also in my instance i am trying to c...
Hii, I have created a catalog item having MRV (User, Mobile,Email, Yes/No). I have created a record now i want to change the value of Mobile number eg. 8788 to 5656. how can i achieve it with a script?
Hi Folks, Need to populate the SLA details into Incident form.1.Duration ---in Custom Field2.SLA Competion -----in Custom Field
The Service Operations Workspace is one of the out-of-the-box features of ServiceNow that an Agent and the business itself are highly lucrative. There are so many reasons why a company should use the Service Operations Workspace and one can easily be...
GET https://dev231153.service-now.com/api/now/table/cmdb_ci_computer?sysparm_limit=1we are hitting the above URL and we want the response to be localized in a language which can be specified as part of http request through header/query string/reques...
Hello Team, A mandatory field "Environment" in change record is hide and non mandatory for a user how have the itil role but I can see this field with. This field is mandatory so the form should not go further step but for him it is hide and without ...
Hi Everyone, We have received the request, User needs to import the file from Midserver to service instance via flow designer.Could you please assist us. Thanks and Regards,Yajna Yadla
(function runMailScript(current, template, email, email_action, event) { var selectedValue = current.variables.partner.toString(); gs.info('Selected Value: ' + selectedValue); email.send(null, selectedValue);})(current, template, ema...
Hello all - ran into a curious problem. Originally we were told (we are on Vancouver) that we could not edit a knowledge article when it's gone into the review process. We have two levels of reviews. First the subject matter experts then the standard...
Hi All, My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution fo...
Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (do...
In ServiceNow Virtual Agent chat, there's a 3-strike rule where after each minute's strike, there's a reminder. After the third strike, the chat closes automatically and prompts for feedback survey. I need to remove this feedback survey after the 3-s...
hi ,I want to display assignment group names and their members in which current logged in user is part of?
