I am experiencing an issue with updating incident records in our domain separation environment. Specifically, we encounter an error whenever a user sends a reply to an incident. The error details are as follows:Unable to locate incident 6b1750e0dbab4...
Hello, Please I need help on how to auto populate a field value based on the value selected on reference field on a form. For example, we have a variable set included in this catalog item and we want to auto-populate the value of one of the variables...
So the Now Virtual Agent has been successfully set up in our Slack Sandbox and linked to our ServiceNow Sandbox for testing. I open the Slack app and attempt to link my ServiceNow account to it and all looks normal initially... When I click "Link to...
I'm trying to change the colum StageIt's showing this circles and a I wanna see the information in the form like that In a simple lineHow can I do that?
Need to map the dynamic link coming from third party site and I need that output to be displayed in Servicenow Virtual Agent chat.used codes in topic creation in virtual agent : (function execute() {var r = new sn_ws.RESTMessageV2('RestMessageName', ...
Hi all,I am trying to add the virtual agent in mobile web screen but its not showing up in mobile.Can you please help me regarding this?
Hi, We have one custom portal, for which we need to do some reporting, but the reporting is not the normal report what we do from the report module in ServiceNow but rather it is a user journey report.For example: User came to portal and clicked on s...
Hi Experts, In task_ci table there is a reference field called swapped ci. This is a table used by multiple table. like incident and change. i want to restrict to incident table . but dictionary override option was not displaying. So can someone plea...
I cannot able to change/update Author field on Published articles even after I updated "glide.knowman.versioning.minor_edit_fields" system property. Could someone please help me what is the issue. @Dr Atul G- LNG @Community Alums @Ankur Bawiskar @Ja...
Hi Team,How to sum the list of RITM variables in the report. Example: If 2 RITM's present in the report with two effort values , RTIM1 with effort as 10 and RITM2 with effort as 20, so in the end of the report we need to sum the two effort values. Ki...
How can you choose more than 1 assignment group to filter and select in the Workbench widgets?
In Virtual Agent chat conversation between an agent and end user, we want the system to auto disconnect the inactive chat sessions that are idle for 10 minutes after providing an inactive reminder after 4 minutes so it will help us to focus on activ...
In Virtual Agent chat conversation between an agent and end user, we want the system to auto disconnect the inactive chat sessions that are idle for 10 minutes after providing an inactive reminder after 4 minutes so it will help us to focus on activ...
Hello,Is there a way to change the criteria this graph uses? Right now it's not picking up the data from the Virtual Agent Satisfaction survey. It's picking up the data form Virtual Agent Feedback survey. I'd like to change this.Thanks.
Hello Team,I'm performing the ITSM simulator task: Problem state should be "Pending Change" after creating Normal Change or Emergency change from Problem record.But error is displayed after change is created from problem record. I have configure the ...