I am relating articles in ServiceNow and I noticed that the article I am relating to the primary article does not relate back. Is there a way that once I relate one article, that the other article (being related) also relates back? I am needing this...
how to get exact number and not as 18k or 21k when data exceeds 5 figures in scorecard visualization of widget type list displaying an automated indicator:-#performance analytics
Hello Community,As part of my work creating virtual agent conversations, I’ve noticed that at the end of these interactions, customers often have the option to open an incident if they are not fully satisfied with the assistance provided. However, th...
Hi Team, Currently in our environment we have launched the virtual agent chat bot window automatically on the Service Portal landing page. Is there anyway we can minimize that chat window automatically after 30 secs without user's action. Thanks,...
Hello friends, I have created 2 UI policies on catalog form:1. When the "Region" is "APAC" then the "Department" field should be mandatory, Visible.2. When the "Region" is "USA" then the "Department" field should be mandatory, Visible.In both the cas...
I have a string field on incident form.I want to populate the caller field value on that string field on the incident form when caller field value is cahnged or incident form is loading. Can anyone please let me know how can I achieve it?
Hi team I'm doing a Performance Analytics lab activity here, and I have done everything right but I'm getting this error (1 breakdown is not available because it does not apply to one or more contributing indicators of the formula), anyone who has f...
Hey everyone, I have a BR that filters the mention's users on work notes on the basic regular Case form.This filtering is required for the same field on the CSM Configurable Workspace, but when trying to see if that BR is triggered on the workspace, ...
We enabled the topic of My assigned equipment in VA.*It is giving hyperlink to the configuration item when I click on that link below fields are showing.*But I want to remove a few fields from that view. How we can do this? Thanks,Kishor
Hi guys, here's the business - be able to search active incidents for users based on their name in the Request For field. Everything is working find with the Dynamic Choice Input (with the variable name being handed off from a text input). My issue i...
I'm trying to change the label of the Number field on the observation table (sn_audit_advanced_observation) with label "ServiceNow Number". Was unable to do a dictionary override. Can someone please assist?
I have a field project category on both project form and timecards form . If i select a porject categiory on the project form it must autopopolate on the timesheet form automatically .How can i solve this .\? ThanksHitesh
Hello Everyone, I am trying to look for Inbuilt ServiceNow table that is designed for handling Hardware warranty for the Assets that are purchased by the organization. Also, likewise does there exist another table that is designed by ServiceNow that...
I have been trying to create a topic that allows me to make decisions based on the user's country. For example, if the user is located in the United States, display certain information and if the user is located in Ireland, display another informatio...
Dear Community, I am implementing Resolution and Response SLAs on incident and requested item table.My company wants to track the SLAs and do reports in order to report the number of SLAs breached or not.Sometimes the operators do mistakes and open s...