Virtual agent send just to assigned to in incident chat
HiWhen I open a chat I want the call to reach only the assigned to and if he reject/offline the chat will close where I do that?
Forum Posts
Please share scripts for assignment group changed short discerption should mandatory ?
Please share scripts for assignment group changed short discerption should mandatory ? Thanks in advance
Update urgency of an incident when end user wants to escalate incident via VA chatbot
Hello EveryoneRecently I got one requirement of urgency of an incident must be updated as high when end user selects as Yes for a question "Would you like to escalate this ticket ?" in Virtual agent chatbot.(Topic name is Check IT Ticket Status) (ple...
Show me Error "Invalid Requested For " on my custom portal
I created a custom portal and after submit the record it shows me the error msg like in above screenshotSo could please tell me how could i resolve this issue i check out all the variables on that catalog item and i check out some the docs but i ...
Redirect to homepage in portal
Hi All, We have scoped app record where users open it in form view in portals and makes changes to forms. We only see save button, can we route to portal homepage upon clicking save? Thanks!
Validate Date Range in Service Request
I have 2 dates that I need to validate the difference between and am stuck.Here is the requirements that have been askedDate 1 - can not be further out than TODAY + 21 daysDate 2 - can not be further out than 30 days passed Date 1 I was able to use a...
Share Report data in a form look - not data list view
Hello Community,Is there a way to create a document where each line of data in a Report list view is on its own page with the data shared looking like a Form, not a line of data? We're trying to create Shipping reports to serve as Receipts for end u...
Resolved! UI policy script not working.
I have written a UI Policy script on a date field but that is not working. g_form.setDisplay('field_date', 'true'); Can anyone please help me out.
run script to extract value of a mrvs
Hello,this is for a catalogue item that has MRVS. we are processing approvals through a workflow and we are using a switch condition to extract the MRVS values. based on the selection i the variable, the approvals should trigger. but it is not worki...
How to Print Timezone in Email Scripts
Hi, I using policy exception we have a field called expiration date. I have created email notifications in task table when the task is created. In task email notification I have to print expiration date along with timezone. I have created email scrip...
Getting Error - MRVS Data fetch RITM to catalog item
I am trying to copy the MRVS data from an existing RITM and put it in a new catalog item by using GlideAjax, and when I am trying to put the request in the cart or submit, it gives me an error: "Something went wrong on your request; it could not be ...
Mail Template Issue
Hi Team, I have a query regarding Mail Template, while we are uploading the Mail Template in the Notification, we need to update the button and URL which needs to be redirected to the Portal Incident view of SP and Needs to open for the end user. @Ch...
Modification of Propose Major incident
Hi,When we click on "Propose a Major incident" button a pop up appears seeking worknotes and business justification. I need to add few more fields along with this two fields. Since its OOB, am not sure can we add additional field in the pop up or how...
popup window once user login
Hello Experts,I have a requirement to show popup window once user with a specific role login.Have written below script, but it didn't work, can you please help me here?UI Script: Globalvar ga = new GlideAjax('ClientUtil');ga.addParam('sysparm_name', ...
Could anyone tell me about masking and unmasking in ACL?
Could anyone tell me about masking and unmasking in ACL?
