I am looking for the best way to automate a verification process. Th process will allow my catalog item owners to verify that the items are still required and they are still the owner. Any thoughts will be greatly appreciated.
Hi, I am trying to add a variable set to my catalog item, however my requirement is to keep a specific order of fields and unfortunately the variable set order is different. Is it possible to reuse existing variable set and change the fields order w...
Why do I insert or update the record of the child table, and the record of the parent table is also update, but there is no notification that triggers the parent table? (The conditions for insert and update are the same as the notification conditions...
Hello Community I have read the documentation and found the pros of implementing a universal task. Can anyone provide the cons of universal task ? Thank you
I have created a topic in VA which has serveral topic blocks like : ticket status, raise ticket, live agent, knowledge search, sharepoint,etc. Now i am trying to implement NLU with VA. I happen to found that NLU intents are matched with topics and no...
Hi,We are sending date from an excel file to a ServiceNow through Transform map.The date format in excel file is 5/23/2024 03:55:50 PM but in ServiceNow staging table record the date field (string type) is showing 2024-05-23 03:55:50 however it shoul...
My client would like to limit who can be @mentioned on a ticket platform wide to only people with read access to the ticket. I created a Before Query business rule on the User table based on another community post - this business rule does work to li...
Hi,Greetings for the day!In our system, SNOW sends computer last scan date to ServiceNow everyday through Transform map but there was no data from afternoon even though sent in evening. We see on SNOW the last scan date is in the format MM/DD/YY HH:M...
Does anyone know if I can add tags and a tag filter to a VTB guided board? - FYI: I'm not talking about labels... these tags (global tags) are available when looking at the defects and enhancements in a list view
Hello, I have a custom dashboard page that includes the data visualization. I was able to share it to the appropriate groups that have access in HR cases. The report below is being displayed for admin and it is built using drag and drop in the UI bui...
Hi, Could you help me with something, I am trying to resize the search bar, but it is not working, not sure why, this is my css, input {display: flex;width: 600px;height: 46px;padding: var(--Spacing-spacing-sm, 12px) var(--Spacing-spacing-md, 16px);j...
Hi!! I have a requirement to create a record in particular table and I am planning to use flow designer for the design. When I am trying to get the variables using Get catalog variables action, there is no available variable in list showing. What ma...
Hi,In our system, SNOW sends computer last scan date to ServiceNow everyday through Transform map. We see on SNOW the last scan date is in the format 5/3/2024 3:55:50 PM but in ServiceNow Staging table the last scan date is in format 2024-05-03 03:55...
Hi guys!!I have a requirement to create a flow for the Virtual Agent that can display the top 5 requested items below the active topics configured for the Virtual Agent. Is this possible?Do you have any guidance or options to help me? Are there examp...
Hello community!Hope you are all doing well I've heard that it is possible to create CIs via a service request.The idea behind this is that an end user accesses the service catalogue to request an item to create a CI. In that item, the user fills in...