How to blank out manager in sys_user table for a user if blank in AD
We have a process when someone's account is disabled to blank out the manager attribute in AD.How do we blank this field out from the sys_user table?
Forum Posts
Least ordered catalog items report
How can I make a report of the least requested catalog items of a certain category in the Service Catalog?I tried using the sc_cat_item table, where I put as filters Sys id is one of the "javascript:new ReportFilter().getItemsInCategory('insert...
Resolved! Add url field type for a Permalink redirecting to the current version of Knowledge to the portal.
Hello folks, I have a requirement, adding a new url field to kb_knowledge table that holds a permalink redirecting auser to the Service portal of the current article.Here is the business rules I've created on update and insert.The Business Rules is...
to get report of incidents with changed incident priority
How to get list of incidents whose priority has been changed with ITIL role
Resolved! WORKSPACE UI Action form link
We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?
Resolved! How to remove menu option in the ServiceNow Virtual agent
My requirement is has such I have to completely remove the option of menu in the virtual agent.I don't want the 3 dots Menu option in my virtual agent.Please refer the screenshot below for better understanding. Thank you for your time.Rahul R
Issue Cannot start Flow Designer Micro Cert Exam
I have completed all the prerequisites for the flow designer micro certification and enrolled. But when I click start exam, it tells me there are prerequisites required when I've already completed them all see below.
How to attach knowledge articles to a catalog item?
Hi everyone,Is there an out of the box option to display knowledge articles before a catalog item is submitted. In addition, we would like to display a message asking user if they have reviewed the knowledge articles....this would be a similar proces...
Adding "Preview this record" button to new variable within a new catalog item.
We want to add the "Preview this record" button to a list collector variable on one of our service catalog items. We are not seeing where we can do this within the new catalog item. Essentially, we want the variable to be similar to the watchlist opt...
Create Attached Article Related list Same as for Interaction Record as in Incident
How to Create Attached Article Related list Same as for Interaction Record as in Incident Records related list. When An KB Article is attached to Work notes in interaction record. Need to Visisble KB Article in Attached Knowledge Related list in inte...
How to map variables of a service catalog template to change request in workflow editor.
I'm working in workflow editor. I'm stuck with mapping fields from service catalog item to change request table in workflow. The catalog item is the one which submits the RITM ticket.
how to retreive order guide through update sets
I created a order guide in my dev instance, now i want to shift that to another dev instance. what i have to do now? For this i tried using update sets, but the thing is all the update set changes committed successfully, then i cant able to find the ...
how to set reference to another entity in a Robust Transformer
Using RTE (Robust transformer) I'm creating records to two tables (customer_account) and (cmn_location). The problem is with creating relations (set location field with value of newly created cmn_location) between these two table mapping. I required ...
Virtual Agent Analytics Customization
Hello All, I hope you are doing good. I have a requirement has such, I have to remove some options available in Virtual Agent Analytics board. I have dropped a screenshot below for your better understanding. There are the topics I want to remove from...
How to Remove Duplicate info and error messages
Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy.
