We have a slew of assignment rules and would like to concatenate them into one for incidents and one for requests. To do that, I attempted a simple script on an assignment rule to see if it function but can not get it to do anything. We are on Vers...
Changed the string field's max character length from 255 to 400 in dictionary. Field size has increased and it allowed me to enter the data up to 400 characters but throwing an error "Value(field) length exceeds 255 characters" aborting the record up...
Hi, when an incident is created through an inbound action, the Assignment group field is populated, however, when I fill the Assigned to field and save the record (the person is in the said assignment group) the Assignment group field clears. This on...
Hi Team,We are trying to insert few records with the BATCH API. Here it was supporting through version v1 if we pass in URI via postman. if we pass version v2 it was showing as resource URI is not found. Please do the needful if anyone faced this iss...
Hi Team, How can we set up the Incident Priority created by Inbound actions.Example:email body contains Critical set to Priority 1- Criticalemail body contains Warning set to Priority 2- Highemail body contains Info set to Priority 4 - Lower
Hello, I would like to send a notification when request is fully formed. The reason I want to do that is because if I set a condition where it should send notification if "Hardware request" is false, but when I test it, it still send it regardless if...
Hello!I have a custom table and created a custom field called Work notes (u_worknotes). However, in the Activities section of the ticket. I'm seeing the below. How do I update to only display "Work notes"?Thank you!
when publishing the topic with nlu model iam getting error message like latest version is already published. without nlu model the topic is getting published . and utterances also getting trained successfully in designer as well as nlu workbench . ...
Suppose you have an import file containing multiple types of information such as user information, group information, and group manager information. Ideally, you should import this data into three separate tables: User table, Group table, and Group M...
SCCM and other Import sets run, but fail to update Windows Software Installations in Software Asset Management
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Hi, I would like to know if there is any functionality which allows users to be automatically subscribed to any future change freezes and then have that freeze added to their outlook calendar? Scenario is that many get caught out with change planning...
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
Hello, I would like to permanently change the view of a table. When I open Application Services it is opened in CSDM_View and I would like to change it to be Default View by default. I changed other table via View Rule if (is_list) { // if it's a lis...
Hi Team, I want to close almost 300 STASKS and RITMS using background script. But i do not want to trigger closure notification to the requester. I have the below background script. Even though workflow is set to false, it does automatically close th...
