Hello, we have an incident that's automatically created from an email and I'm struggling to find out what is making it an incident as opposed to a call. I've looked at flows, business rules, inbound email flows and actions, but haven't been able to f...
Hi I am not getting why my chat option where user should type in input is appearing as disabled and its not going to my active published topic. what am I doing wrong I am not even seeing "show me everything" test message
i am new in scripting . need some help i have set the asset field as a reference to alm_hardware table but how to populate the asset field based on the opened by user ?
Hi Can someone please help me with below script in a sp_ng_template. I want to add OR condtion for ng-if="c.data.offNetworkOptionSelected == 'Moved departments'" OR ng-if="c.data.offNetworkOptionSelected == 'hsbc_office_not_required'", I have tried ...
I want to synchronize the state changes from RITM to Case (CSM module). You know, when RITM is Pending, Case is Awaiting info; when all RITM are closed, close the Case...I am looking everywhere to see if this can be made OOB, but I find no documentat...
Hi,I would like to know the step by step procedure for integrating 3rd party tool with ServiceNow.from initial stage to the final stage, is there anyone who can explain?Thanks,Sharley
Hi"Loading/Embedding external content from Non ServiceNow domains using HTML Tags like <iframe>,<Object>,<embed>"from which table or where i can identify the non ServiceNow domains using HTML tags?
How to create:1) A tabular report with following columns - Rating, RITM/Incident number, Open Date, Description, Resolver Group2)Sev1, sev2 tickets (single score) Please help me to solve the problem
I have requirement to copy the additional comments and work notes from RITM to Request and Case form. When an external user creates an request one case get's created and under that Request > RITM. I was trying to copy the additional comments and wor...
Hi Team, Good morning!How to get the item variable value on the notification template?there is a variable "Meeting date and time " and then put the value "2023-12-21 12:38:38 and the item ordered then I need to trigger a notification for XYZ group a...
Hello Experts, I have a file in the mid server. i just want to get that file in my desktop. Is there a way we can do it? Thanks in advance!
Hello, I have configured a virtual agent with Generative AI controller spoke which connects with Azure OpenAI ChatGPT and I'm using the action 'Generate content.' For example, when I search 'What is azure,' it should describe azure in response. Howe...
I have filled variable 'Alternate email' on record producer and submitted the form.Incident got created.I need to get the value of Alternate email on Incident but we dont have map the field option enabled or am not using script field on record produc...
Hello,we are trying to implement Advanced Work Assignment, and there was a requirement when assigning tasks to a group, to consider not only number of tickets the Agent already has opened, but also what difficulty the ticket has. The idea is, if firs...
