Onbound Email Action Condition Script
Field: condition_scriptTable Inbound Email action ,Can someone provide an example of what this field accepts? Everything I've found references a scheduled job
Forum Posts
Script include
there is a script include named "cxs_UIActionConfig" - checking in PDI What is the purpose of this script include ========================================What is the purpose of line (60-67)=========================================isValidAddSearch...
Resolved! Active Directory -
Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks
Async Business rule impacting due to continuous thread execution with bulk jobs
HI Team, Thanks in Advance! "I have an inquiry regarding our scoped application's Asynchronous Business Rule (Async BR). Currently, this rule is consistently triggering whenever it matches its specified conditions.The concern arises when a substantia...
How to set the value for the catalog item variable using virtual agent.
We have a requirement where two virtual agent flows will be running on. one is add users to mailbox and remove users from mailbox. So the query here is whenever the user selects remove users from mailbox topic, in the catalog item the access_type va...
i want todownload a report from sys_report table
Hi Folks,I want to download a report through API. can someone help on script to download report from servicenow sys_report table with report id. ThanksSunadh Raj
Worknotes updating twice in problem table
hello, by a business rule, I am updating few worknotes in problem record. It is working fine in my PDI but when deployed in Development instance of customer, work notes are updating twice. One by the ID of user who logged in ServiceNow and other by "...
Resolved! Parent Child Incident Tickets Synchronization
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Resolved! How to Automatically pop up the Virtual Agent Chat window on CSM Portal ?
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
How to show outage notifications over Virtual agent Bot
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Routing to you live agent
Hi All,In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop. C...
Resolved! Stop Case Transfer Notification
Hi Folks,I need some suggestion/solution on below scenario , however this is OOTB behavior but I need to bypass this notification.When HR case is transferred with new case number , system should not trigger transfer case notification as below Since a...
Resolved! Multiple Walk-uplocation queues for one Location
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
Unable to save the form due to client script
Hi team, i am unable to save the form due to agent is mandatory and setting back to none after saving the form.My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based...
Resolved! ONCOMPLETE TRANSFORM SCRIPT?
HII ALL i am new in servicnow , my need is i have to count recently inserted records in target table by using oncomplete transform map script and i want see message in import log not in system logs and can i get import set numberplease guide me with ...
