WorkFlow
What is workflow module in details
Forum Posts
Automated test Framework
I have a flow in my Virtual Agent that, at a certain point, asks the customer if they would like to speak with an agent or open a case.When execution reaches this step in the ATF, it throws the following error:"Cannot invoke 'com.glide.cs.qlue.entiti...
user preference table is not updating when user language is already set
All the users language is already set to different languages (french,canada,english) however I can see still the user preference table is not updated by default.As dynamic translation for email needs this user preference table for language is to be ...
Resolved! Request for Assistance – Personal Developer Instance (PDI) Not Provisioned
Hi ServiceNow Developer Support Team, I hope you're doing well. I requested a Personal Developer Instance (PDI) two days ago through the ServiceNow Developer Portal. However, my request is still showing as "Waitlisted for instance," and I have not ye...
can we call script include in scoped application from schedule job in global scope
can we call script include in scoped application from schedule job in global scope ?
Resolved! Genesys - AI Voice bot
Hello All - I am creating a voice ai assistant. Genesys is provider. When i do the configuration, it works well. and Testing form the Designer page works well. but when i try to call form Genesys console, it says .."... please upgrade from trial nu...
Virtual Agent API - Appointment booking - Calendar / Appointment Scheduler
Hi all, I am trying to setup a bot to bot conversation using the Virtual Agent API. Its an asynchron conversation.The VA Design is ready and works entirely perfect within ServiceNow Virtual Agent ecosystem. When I hit the point in the conversation wh...
Portal search is not working for knowledge articles
I have created few knowledge bases in servicenow and created few knowledge articles and added knowledge bases. But while im trying to search those knowledge articles in service portal im getting zero results but i can search old articles whose knowle...
SLA Not Attaching to Case When Another SLA is Linked to Contract
Hi All,I am facing an issue with SLA attachment on the Customer Service Case table.When a case is created and linked to an account contract, only the SLAs defined within that contract are attached automatically. However, I also have another SLA (not ...
Resolved! On portal Record producer on submit not redirecting to page with setAbortAction(true)
I have requirment where i have a producer scirpt which is on the record producer to update the record , and not crate the new record.I have to use current.setAbortAction(true) to prevent the record creation .but the gs.setRedirect("url"); does not wo...
Regarding the formatter of Variable Editor
Hi all,I hope everyone is doing well.I have created a record producer for procurement case table now I want to see all those variables in the case table, so for that early we have a Variable editor so we can get the variables from it. But now it is n...
Make Rejection comments mandatory when an approver rejecting from email
Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement
is it possible to change the table label dynamically?
On the Incident form, the header displays the table label ("Incident") along with the record's display value (for example, INC0010001). Is it possible to change the table label dynamically based on a condition? For example, if the Priority is 1, can ...
Error while loading the legal portal. " ErrorServer JavaScript error undefined is not a function."
While loading the legal portal I received the below error messagesError Server JavaScript error undefined is not a function.Line number 11 (sys_script_include.94d06ee7db3b04509dd29207db961953.script)Error Failing widget: 'Relevant for you' (6cc836d0d...
server side message showing
Hi Team, I wrote a display BR script with two messages: first a warning message and then an info message. When I run this BR, the info message shows first and the warning message appears second. Why is this happening? Is there any reference order? I ...
