Use ServiceNow Otto context menu for custom skill deployment

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the ServiceNow Otto context menu to deploy the custom skills created using ServiceNow Otto skill kit.

    AI practitioners can use ServiceNow Otto skill kit to create a custom skill to provide custom solutions, with Now Assist's generative AI capabilities.

    ServiceNow Otto allows the administrators to choose the custom skills for deployment. Use ServiceNow Otto context menu as a preferred channel to deploy a custom skill, when you configure deployment setting in ServiceNow Otto skill kit. For more information, see Configure skill deployment settings.

    You must also select ServiceNow Otto context menu as a display option when you activate the skill in AI Admin. For more information, see Activate an AI skill.

    To complete the activation process, create a ServiceNow Otto context menu configuration. For more information, see Create ServiceNow Otto context Menu configuration