AI Agent Studio
Summarize
Summary of AI Agent Studio
AI Agent Studio in ServiceNow provides AI agents powered by large language models (LLMs) that simulate human-like intelligence to automate tasks ranging from simple responses to complex problem-solving. These AI agents help reduce the workload of live agents and boost productivity by enabling tailored AI-driven workflows and solutions that fit specific business needs.
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Key Features
- Getting Started: Users can select tiles to begin working with AI agents, learning concepts, and exploring capabilities.
- Configuration: AI Agent Studio allows configuration of agentic AI experiences, including creating custom AI agents with advanced multi-agent reasoning frameworks.
- Workflow Creation: Build agentic workflows using planned instructions and triggers to automate processes effectively.
- Reference Information: Detailed information on user roles, tables, and properties related to AI agents is available to support configuration and management.
- Agent Visibility: Customers can view all AI agents installed on their instance, including those not currently used in workflows.
- Regional and Compliance Considerations: Certain AI models, products, and features may be restricted or unavailable depending on customer region, compliance environment (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulatory market status. Updates on availability are provided in future releases.
Important Considerations
- AI Limitations: AI outputs may not always be accurate or appropriate. Customers must evaluate and test AI-generated results, apply human oversight, and avoid reliance solely on AI for critical decision-making, especially in sensitive sectors like healthcare, finance, or security.
- Data Processing: Data from customer instances is transferred to centralized ServiceNow environments, possibly across regions or to third-party cloud providers (e.g., Microsoft Azure), managed according to ServiceNow’s internal policies and compliance standards.
- Data Collection and Privacy: Inputs, outputs, and edits related to AI agents are collected to improve ServiceNow technologies. Customers have the option to opt out of future data collection.
- Compliance and Policy: Users must adhere to ServiceNow’s AI Acceptable Use Policy, which governs proper and ethical use of AI features and may be updated over time.
The ServiceNow® AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.
Learn more about the concepts behind AI agents and how they can help fit your specific business needs.
Get started
Select a tile to get started with AI agents.
There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.