Exploring ServiceNow AI Lens
Summarize
Summary of Exploring ServiceNow AI Lens
ServiceNow AI Lens is an AI-powered application that leverages generative AI to scan and analyze images, screenshots, handwritten notes, and documents. It extracts key information and can automatically fill in ServiceNow forms, enhancing workflow efficiency. AI Lens integrates seamlessly with ServiceNow forms and can also operate in a standalone mode to preview extracted data and provide insights.
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Key Features
- Data Extraction and Autofill: Extracts data from various formats including images, handwritten notes, emails, Excel files, PDFs, and Word documents to auto-fill catalog item forms on the Service Portal or other forms.
- Lens Actions Configuration: Allows customization of AI Lens behavior by defining context, trigger options, and data transformation logic, enabling tailored auto-filling and post-processing of extracted data.
- Mobile and Desktop Access: Can be triggered from the Now Mobile® app or directly from browsers and desktop applications on Windows and macOS, requiring no installation for browser use.
- Multi-Image Processing: Supports simultaneous processing of multiple screenshots or files to extract consolidated insights efficiently.
- AI Lens Skill Integration: Included in ServiceNow Otto for Platform, this skill can be enabled by admins to empower users and AI Agents to perform visual data extraction, generate or update records, preview data, and instruct specific data extractions as part of automated workflows.
- Supported Large Language Models (LLMs): Azure OpenAI, Google Gemini, and Anthropic Claude on AWS can be selected as AI model providers via the AI Admin Hub console.
Benefits
- Eliminates manual form entry by auto-filling forms from extracted visual data such as invoices or onboarding documents.
- Accurately scans and identifies information from handwritten notes, images, or complex documents.
- Enables targeted searches within images, for example, finding specific clauses in contracts.
- Improves productivity by processing multiple documents or screenshots simultaneously.
Prerequisites and Licensing
Using ServiceNow AI Lens requires a Workflow Data Fabric license and a ServiceNow Otto license. Admins must enable the AI Lens skill in the AI Admin Hub console to activate its capabilities for users and AI Agents.
Next Steps for Customers
- Configure ServiceNow AI Lens actions to tailor data extraction and auto-filling for your specific forms and workflows.
- Enable the AI Lens skill from the AI Admin Hub to empower users and automate workflows with visual data processing.
- Explore integration with supported LLM providers to optimize AI model performance for your use cases.
- Leverage AI Lens in mobile, desktop, or browser environments to streamline data capture and form completion.
ServiceNow AI Lens is a ServiceNow® AI application that uses generative AI to scan images and screens, extract information, understand visual data, and take action—such as automatically filling in forms with scanned information—to help improve your workflows.
ServiceNow AI Lens overview
Get an overview of the capabilities and a few use cases of ServiceNow AI Lens.
The ServiceNow AI Lens application extracts and analyzes data from screens or the screenshots of documents such as a scanned handwritten note or an email that you capture or files that you upload. ServiceNow AI Lens is integrated with the ServiceNow® forms so that you can create or update forms on the ServiceNow instance by auto-filling data.
By connecting to a ServiceNow instance, you can also use ServiceNow AI Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. For more information, see ServiceNow AI Lens features.
You can leverage Lens actions to customize the Lens behavior by providing default context, trigger options, and transform response logic for a table. When Lens is triggered to auto-fill a form on this table, it uses the configuration defined in the Lens action to auto-fill the form with the transformed LLM response. You can also define context, trigger options, and post processing instructions in a Lens action, which is used when Lens is triggered from desktop to show preview of extracted data and post process the LLM response. For more information, see Define ServiceNow AI Lens behavior with Lens actions.
Extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and autofill catalog item forms in the Service Portal. For example, autofill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple artifacts, including Excel files, emails, images, and PDF documents. For more information, see Autofill catalog item forms on Service Portal using ServiceNow AI Lens.
Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and auto-fill fields in a form. For more information, see Trigger ServiceNow AI Lens from Now Mobile® and autofill forms.
Get started with ServiceNow AI Lens directly from your browser - no downloading or installation required or by downloading and installing the desktop application for Windows and macOS
Benefits of ServiceNow AI Lens
ServiceNow AI Lens can do the following tasks automatically for you:
- Fill in a form without having to do it manually. ServiceNow AI Lens can scan and extract the visual data to auto-fill in your forms. For example, it can scan the invoice receipt to auto-fill the fields on the expense submission form.
- Scan and identify the information from handwritten notes or images. For example, ServiceNow AI Lens can scan a sequence diagram to generate a script.
- Search for specific information from images. For example, ServiceNow AI Lens can look for a specific clause in a scanned legal contract.
- Process the screenshots of multiple images or files at once. For example, ServiceNow AI Lens can extract the data from multiple screenshots of an error or a Microsoft Excel file to get insights on the data at one time.
ServiceNow AI Lens skill
ServiceNow Otto for Platform includes the AI-powered ServiceNow AI Lens skill to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity.
- Create or update ServiceNow records by auto-filling forms using the extracted data.
- Preview the extracted data.
- Provide instructions to extract data in a specific way or to get a specific output.
- Capture multiple screenshots to gather insights from multiple images.
Beyond individual user actions, the ServiceNow AI Lens skill can be used by the AI Agents to incorporate any of these capabilities—data extraction, form auto-filling, and visual analysis—as part of a larger AI Agent workflow or automated workflow step.
To view the procedure to enable the ServiceNow AI Lens skill, see Activate the ServiceNow AI Lens skill.
The ServiceNow AI Lens application requires a Workflow Data Fabric (previously known as Automation Engine) license and a ServiceNow Otto license.
Available LLMs
You can use Azure OpenAI, Google Gemini, or Anthropic Claude on AWS as the AI model provider for ServiceNow AI Lens skill. You can set skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform.