Install Now Assist AI agents

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

    Vorbereitungen

    To get started with AI agents, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Xanadu Patch 7+ or Yokohama.
    • AI Search enabled on your instance.

    Role required: sn_aia_admin

    Warum und wann dieser Vorgang ausgeführt wird

    AI agents aren’t standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other Now Assist applications that include AI agents, such as Now Assist for IT Service Management (ITSM) or Now Assist for Customer Service Management (CSM).

    Prozedur

    1. Navigate to All > System Definition > Plugins.
    2. Search for and select a Now Assist application, such as Now Assist for IT Service Management (ITSM) or Now Assist for Platform.
    3. Select Install.

    Ergebnisse

    AI agents are associated with that application are installed on your instance.

    Nächste Maßnahme

    You can access AI agents in the Now Assist panel and in Virtual Agent. To enable the Now Assist panel, see Turn on the Now Assist panel.

    Group Action Framework (GAF) is an optional way for AI agents to identify and access records using AI-generated indexes and clusters. GAF can be faster and more reliable than AI Search, the default, in some cases. If you want to set up GAF, which can be used instead of AI Search results for gathering related records, see Set up Group Action Framework.