Unbundle a work order task bundle
Unbundle work order bundles if you want to group the subtasks differently or divide the work in another way.
Avant de commencer
Role required: wm_dispatcher
Pourquoi et quand exécuter cette tâche
When you unbundle a work order task bundle, the work order task bundle enters a Canceled state. All work order tasks remain assigned to the same agent and are scheduled back-to-back.
Procédure
- Navigate to .
- Select Dispatcher Workspace.
-
Select the bundle.
Bundle Action Single bundle Select the bundle. Multiple bundles - Select List.
- Select My Bundles.
- Select the bundles.
- Select Unbundle.