Exploring Now Assist Admin

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Exploring Now Assist Admin

    Now Assist Admin is a ServiceNow offering that integrates generative AI capabilities into the ServiceNow AI Platform, enhancing organizational productivity and efficiency. It empowers users by improving self-service, recommending actions, providing precise answers, and enabling more effective search experiences.

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    Now Assist is a collection of generative AI features and skills powered by large language models (LLM). These skills deliver targeted AI-driven functionalities across various workflows, such as chat summarization in customer workspaces. The offering supports different user needs with tailored AI features.

    Now Assist Framework

    The Now Assist framework includes foundational tools and components accessible via the Now Assist Admin console, where administrators can install plugins, manage skills, and analyze usage and performance. Users interact with Now Assist skills through the Now Assist panel on their ServiceNow instance.

    Key integrations include:

    • AI Search: Generates AI-powered answers within search queries.
    • Now Assist for Mobile: Enables generative AI skills on mobile devices.
    • Virtual Agent: Creates conversational catalog experiences using LLM topic discovery.
    • Generative AI Controller: Allows administrators and developers to customize workflows and integrate third-party LLM licenses for tailored generative AI features.

    Administrators can also monitor usage and performance through analytics tools and subscription management, ensuring effective governance of generative AI capabilities.

    Benefits for ServiceNow Customers

    • Enhanced Search Experience: Users get actionable AI-generated summaries and answers, improving knowledge discovery.
    • Admin Control and Flexibility: Administrators can install, configure, enable or disable AI skills, and manage user access efficiently.
    • Performance Monitoring: Analytics provide insights into the usage and effectiveness of AI skills, enabling informed management decisions.
    • Cross-Platform AI Access: Skills are available across desktop, mobile, and conversational interfaces, enhancing user engagement everywhere.
    • Customization and Integration: Developers and admins can tailor AI features using their own LLM licenses and embed generative AI into custom workflows and conversations.

    Learn how Now Assist Admin brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.

    Now Assist Admin overview

    Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture.

    A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. Now Assist products provide features and skills that are tailored to meet the needs of users in different workflows.

    Now Assist framework

    Now Assist products include some or all of the following foundational platform tools for Now Assist. For more information, see Now Assist skills in the Platform workflow.

    The following diagram shows what's available in the Now Assist framework.

    Figure 1. Now Assist framework
    The Now Assist framework includes Now Assist Admin, Now Assist panel, and Generative AI Controller. Framework components become available once you install a product such as Now Assist for IT Service Management (ITSM).

    Now Assist benefits

    Benefit Feature Users
    Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. Now Assist in AI Search Everyone
    Install and configure Now Assist applications and the skills they provide. Now Assist Admin console Administrators
    Choose which skills to turn on, and which users can access them. Now Assist Admin console Administrators
    Monitor the usage and performance of generative AI features and capabilities offered under Now Assist. Now Assist Analytics Administrators
    Access generative AI skills in context through a user-friendly interface. Now Assist panel Everyone
    Use Now Assist skills on mobile devices. Now Assist for Mobile Everyone
    Customize your workflows and use your own third-party LLM license. Generative AI Controller Administrators or developers
    Use Now Assist in other platform features. Now Assist skills in the Platform workflow Administrators or developers
    Monitor Now Assist consumption on your instance. Monitoring Now Assist usage in Subscription Management Administrators