Exploring AI Admin Hub
Summarize
Summary of Exploring AI Admin Hub
ServiceNow Otto Admin introduces generative AI capabilities to the ServiceNow AI Platform, enhancing organizational productivity and efficiency. It empowers users with improved self-service, actionable recommendations, and more effective search experiences. Otto is a suite of generative AI features and skills powered by large language models (LLMs), designed to address diverse use cases across workflows within the ServiceNow ecosystem.
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Key Features
- ServiceNow Otto Framework: Includes foundational tools such as skill management, plugin installation, and usage analytics via the AI Admin Hub. Skills are accessible through the Otto panel, AI Search, Mobile, and Virtual Agent interfaces.
- Generative AI Controller: Allows developers and administrators to integrate generative AI features into custom flows and conversations using third-party LLM licenses.
- Multi-Platform Support: Otto skills are usable on desktop, mobile, and conversational catalog experiences, supporting diverse user environments.
- Monitoring and Analytics: Administrators can monitor skill performance and usage through the AI Admin console and Subscription Management tools.
Key Outcomes
- Enhanced User Experience: Users receive AI-generated summaries and answers in search results, improving knowledge access and decision-making.
- Administrative Control: Administrators can install, configure, enable or disable specific skills, and manage user access to generative AI features.
- Customization and Integration: Organizations can tailor workflows with their own LLM licenses to meet unique business needs.
- Comprehensive Usage Insights: Monitoring tools provide visibility into generative AI consumption, aiding in resource management and optimization.
Learn how ServiceNow Otto Admin brings generative AI capabilities to the ServiceNow AI Platform. With ServiceNow Otto Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.
ServiceNow Otto Admin overview
ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture.
A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. ServiceNow Otto products provide features and skills that are tailored to meet the needs of users in different workflows.
ServiceNow Otto framework
- Administrators install plugins, manage skills, and analyze usage and performance with the Overview tab in AI Admin Hub.
- Users can take advantage of ServiceNow Otto skills by using the ServiceNow Otto panel on the instance.
- Use ServiceNow Otto in AI Search to generate answers for AI Search.
- Use ServiceNow Otto for Mobile to run generative AI skills in a mobile environment.
- Use ServiceNow Otto for Virtual Agent to create conversational catalog experiences and author topics that use LLM topic discovery.
- Developers can use the Generative AI Controller to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses.
ServiceNow Otto benefits
| Benefit | Feature | Users |
|---|---|---|
| Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. | ServiceNow Otto for AI Search | Everyone |
| Install and configure ServiceNow Otto applications and the skills they provide. | ServiceNow Otto Admin console | Administrators |
| Choose which skills to turn on, and which users can access them. | ServiceNow Otto Admin console | Administrators |
| Monitor the usage and performance of generative AI features and capabilities offered under ServiceNow Otto. | ServiceNow Otto Analytics | Administrators |
| Access generative AI skills in context through a user-friendly interface. | ServiceNow Otto panel | Everyone |
| Use ServiceNow Otto skills on mobile devices. | ServiceNow Otto for Mobile | Everyone |
| Customize your workflows and use your own third-party LLM license. | Generative AI Controller | Administrators or developers |
| Use ServiceNow Otto in other platform features. | ServiceNow Otto skills in the Platform workflow | Administrators or developers |
| Monitor ServiceNow Otto consumption on your instance. | Monitoring ServiceNow Otto usage in Subscription Management | Administrators |