Configure multiple time zones for dispatchers

Add time zones for dispatchers to choose from and make it easier for dispatchers to see what time zones agents are located in. If there are too many time zones, you can also remove time zone options from a dispatcher's options.

このタスクについて

Dispatchers can choose what time zones to display on the calendar or hybrid views in Dispatcher Workspace. You, the administrator, determine what time zones each dispatcher can add.

After you add a time zone as an option, dispatchers can select it from the settings menu. For more information, see the calendar section on Enable Dispatcher Workspace settings.

始める前に

Role required: admin

手順

1. Navigate to All > User Administration > User.
2. Select a user who’s a dispatcher.
3. Select and hold (or right-click) Time zone and select Configure Dictionary.
4. Select the Choices list.
5. Search for the time zone you want to add or remove.
6. Select the Inactive field and Choose from the following.

   Field	Description
   True	Configures the time zone as being inactive. The time zone won't show as an option in Dispatcher Workspace.
   False	Configures the time zone as being active. The time zone shows as an option in Dispatcher Workspace.

7. Select Update.